Effective Message On Hold Programs For Longer Wait Times

Effective Message On Hold Programs For Longer Wait Times

Putting callers on hold is often inevitable. Despite our best efforts, sometimes callers stay on hold for minutes at a time. While it’s not an ideal situation, the ideal solution is a message on hold program that entertains and engages callers while they wait....

Lessons Learned From the Web’s Top Podcasts

If you pull up iTunes’ Top Podcast Episodes you’ll see the some of the most popular podcasts on the web today. There are some big players at the top of the charts, the New York Times and NPR among them. Of course not all podcasters have big media...
Crafting Your Auto Attendant Greeting

Crafting Your Auto Attendant Greeting

Your automated phone system greeting can make or break your callers’ customer experience. The first messages they hear need to direct them quickly and easily to their appropriate call destination. Confusing prompts may cause you to drop calls, especially if...