At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.
Here are the steps to creating your script:
1. Choose 4 to 6 statements from the script builder
2. Modify the statements (if necessary)
3. Provide us with specific information to write custom statements (if necessary)
4. Email your selections or information to firstname.lastname@example.org
Once we receive your information, give the scripting process generally 4 business days
Approved scripts are typically then produced within 4 business days
If you have any questions or if you need assistance, contact The Production Team at 800-298-2222 ext 228
1: STRAIGHT FORWARD PRICING
Welcome to ______ Plumbing. As one of our valued customers, you can rest assured that you’ll always receive our trademark Straight Forward Pricing. Our professional technicians will give you a price up front, and that price won’t change… no matter how long it takes to complete your repair! Find out more about Straight Forward Pricing at (YOUR WEBSITE HERE), or ask for details when we return.
[fx=clock ticking] How many times have you heard, “Time is money”? At _____ Plumbing, we’ll always give you our trademark Straight Forward Pricing to let you know how much your plumbing repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With Straight Forward Pricing from _____ Plumbing.
It’s been said that “Half a truth is often a great lie.” That’s why at _____ Plumbing we never quote prices over the phone. Most consumers have been lured at some point by plumbers that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At ____ Plumbing, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it… that’s the truth!
PSI.1.4 No Charge!
______ Plumbing gives you the straight forward price before we start. That’s the only price you pay no matter how long your job takes…pick up a part “No charge”, clean up our work area (to your satisfaction) “No charge”, your job runs into overtime “No charge” your dog runs off with one of our tools, “No charge!” One price and its good for a year, guaranteed!
2: 100% SATISFACTION GUARANTEE
Thank you for calling ______ Plumbing. Some companies offer you a “concrete” guarantee… When their truck leaves your driveway, so does their guarantee! [fx=truck driving] Not at _____ Plumbing. We offer you 100% satisfaction guaranteed, or we’ll pay you… Enjoy the benefit of 100% guaranteed service with ______ Plumbing.
At ____ Plumbing, we guarantee that you’ll be satisfied with our service. In fact, we’re so sure you’ll be pleased that we’re willing to put our money where our mouth is. If you’re unsatisfied for any reason, the service is free. It’s that simple. _____ Plumbing… Celebrating over (YOUR YEARS OF SERVICE) years of satisfied customers.
You’ll be satisfied with ____ Plumbing’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our service and repairs. You can be certain that our professional technicians will do their best to make you happy with our visit… every time. Find out more about this and all our guarantees online at (YOUR WEBSITE HERE)!
Let us ease your plumbing worries! At ____ Plumbing, we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____Plumbing.
Plumbing problems got you fuming? Relax! We’ll take care of it. At _____ Plumbing, our customer is our #1 priority. We guarantee to deliver you great service. We’ll even back that with our 100% money-back guarantee! We appreciate your patience while on hold, and our customer service representatives will be with you shortly.
3: CLUB MEMBERSHIP
How would you like to protect your home from costly and annoying plumbing problems for just pennies a day? Introducing our exclusive (YOUR CLUB NAME HERE) Club Membership. Limited to just 22% of our clients, The (YOUR CLUB NAME HERE) Club is for people like you who love your home enough to protect it from unexpected plumbing breakdowns or devastating water damage. Ask us about the benefits of The (YOUR CLUB NAME HERE) Club when we return to the line… And secure your family’s home for the future.
PSI.3.2 **Please modify to reflect your club benefits**
Thank you for calling. For just pennies a day, you can protect your family’s home from water damage and unexpected plumbing breakdowns. With a (YOUR CLUB NAME HERE) Club Membership from ____ Plumbing, you will enjoy incredible benefits including priority service, a 25% discount on repairs, a free membership for 30 months and $200 in free service! All for just 7.95 a month. Ask us how you can become an exclusive (YOUR CLUB NAME HERE) Club member when we take your call.
Introducing our exclusive (YOUR CLUB NAME HERE) Club Membership from ____ Plumbing. As a member of the (YOUR CLUB NAME HERE) Club, not only is your home protected from leaky faucets, clogged toilets and damaged water lines, YOU automatically go to the top of our service list whenever you have a plumbing emergency! Imagine being priority-service protected every hour of every day! It can all be yours for a low (YOUR PRICE HERE) a month… A small price to pay for peace of mind, don’t you think?
Thanks for calling _____ Plumbing. Want to save money on your current plumbing problem, plus save up to 25% on those in the future? Ask about our exclusive (YOUR CLUB NAME HERE) Club membership. Besides the benefit of routine, scheduled maintenance, (YOUR CLUB NAME HERE) Club also puts you on the top of the list when you call with any plumbing concern. If you’re looking for peace of mind, (YOUR CLUB NAME HERE) Club is the plan for you.
[fx=movie trailer music] ____ is proud to present [fx=music climax] (voice reverb) “Club Memberships.” Don’t miss this heartwarming tale of a simple, affordable program that saved one (YOUR STATE HERE) town from countless plumbing disasters. Priority service protection… every hour… every day… only with “Club Memberships.” (disclaimer) Now available at ____ Plumbing. Ask your service representative for details.
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!” F: Have you heard the news? A Club Membership from ______ Plumbing can protect your home from large or small plumbing mishaps… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your (YOUR NAME HERE) representative for details. And thank you for your patience.
[fx=Hawaiian music] Leave your worries behind, with a Club Membership from _____ Plumbing. As a member of the Club, your home is protected from plumbing problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… relax. [fx=seagulls, waves] and let the team at _____ handle it.
PSI.3.8 **Plumbing and HVAC services**
Let (YOUR NAME HERE) help protect your home comfort system. Does your furnace or air conditioner provide you with steady home comfort, season in and season out? Well, do not forget to keep your systems running at peak performance. Remember, your heating and cooling equipment needs regular maintenance. With the price of fuel today, it pays to invest in one of our programs. Ask our customer representative for more information about our ______Program.
4: CREDIT CARD PAYMENTS
Minimize the hassle… Pay for your plumbing service or repair with your major credit card! Just give us your credit card information when we take your service order, and you can complete the transaction before our professional technician leaves your home. No bills… no inconveniences… no worries. Ask us about credit card payment when we return to the line.
We at _____ Plumbing love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple! Let us tell you more when we come back to take your call.
PSI 4.3 *NEW
[Fx water dripping] No one expects the unexpected! At ____ Plumbing, we understand that a leaking water heater or a broken furnace that won’t work in the middle of winter are a part of life’s unplanned expenses. That’s why we are happy to help make your day a little bit brighter by accepting different payment methods to help with these “surprises”!
5: GENERAL QUALITY
Plumbing problems can be stressful. But don’t worry… At ____, our simple formula for doing business isn’t! When you ask us to address a plumbing need, we first assess the problem. Then we discuss it with you, the customer, and offer you as many different choices as possible for solving the problem. We believe in letting our customers choose what best suits them so that they can feel comfortable about the decisions they have made. And the result? 100% customer satisfaction… guaranteed.
Welcome to _____ Plumbing, the service provider for all your plumbing needs. At _____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time.
At _____ Plumbing, we are fanatics about using professional quality products. We demand reliability for our clients by installing only the best performing products and by giving you top quality service. ____ Plumbing’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your plumbing needs. Someone will be with you in just a moment.
We at____ Plumbing respect and appreciate our clients… AND we understand that running into a plumbing problem was the last thing you needed today. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At ____ Plumbing, customer courtesy is always guaranteed.
You don’t have time for plumbing repairs. That’s why at ____ Plumbing, we accommodate your schedule, not ours. Some companies make you wait all day by not scheduling a specific time for their visit. Not ____! We’ll schedule a specific window of time for you to expect our arrival, and we’ll be on time. Just another way that we at _____ Plumbing deliver great, prompt service to our valuable customers.
Service specialist _____ Plumbing is your service specialist. From our experienced management, to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the _____ team will take care of it.
PSI.5.7. Going Green
Did you know that _____ Plumbing is an eco-friendly green certified plumbing company? We carry a full line of green environmentally friendly products such as tankless water heaters, trenchless sewer repair, water softeners and other household items. Be sure to ask your technician how to improve the environmental friendliness of your home.
PSI.5.8 Energy-efficient improvements
There has never been a better time to make energy-efficient improvements to your home! You can change the way you use energy in your home by investing in efficient technologies and renewable resources! You will enjoy long-term savings on your monthly utility bills and increase your indoor comfort. Plus, by reducing air pollution caused by greenhouse gases, you help protect the environment. Take advantage of the funding, federal tax credits, rebates and long-term savings that are available to homeowners. There have never been more financial incentives for homeowners than there are right now. Ask us for details when we return in a moment.
PSI 5.9 Count on us!
As a home or business owner you have come to realize that plumbing problems can arise at any time. When you need a professional, licensed plumber, you can count on _____ Plumbing. We believe in long-term relationships and our goal is to establish confidence and trust to guarantee your repeat business. So when you have a plumbing problem, trust the ___ Plumbing experts!
6: SERVICES AND PRODUCTS
Trust your plumbing worries to ____, where we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____.
____ is your complete plumbing service. We do it all… [fx=voice speed & pitched progressively increased during list] pump and well service, septic repair and replacement , basement waterproofing, water conditioning, interior and exterior gas lines, sewer and drain cleaning, water heaters, bathroom remodeling, back flow testing, excavating services, sewer and water line repair and replacement, oil tank removal, electrical panels and service upgrades… [fx=voice back to normal] and more. Let us know how we can work for you when we take your call in just a moment.
PSI.6.3 **Please modify product names as needed**
Turn bath time in to RELAX time! ____ Plumbing offers a wide variety of whirlpools from names like Jacuzzi, Pearl, Aker, Ultra-Bath and more! Ask us about the River Bath Tub from Kohler. It’s 72-inches around and designed for the ultimate in luxurious comfort!
Did you know that using a hot water heater that’s more than 10 years old could increase a normal utility bill by up to 25%? On your next house call, let our technician use our sophisticated equipment to check your existing system. Let ____ Plumbing introduce you to the newest technology in water heating designs that could save you up to $30 a month, and provide a 10 year parts and labor warranty… Ask for more details when we take your call in just a moment.
_______ is your complete plumbing service. From plumbing to drain cleaning to sump pumps to garbage disposals, we do it all. Did you know that using a hot water heater that’s more than 10 years old could increase a normal utility bill by 25%? On your next service call why not have our technician check your existing system to evaluate its efficiency.
PSI.6.6 Bio-clean/Bio-Smart/Drain Maid 1 (Please tell us which product you offer)
Are you tired of clogged, stinky, drain or waste systems? Are you frustrated by the temporary solutions that allow the problem to return again and again? _______ plumbing has the REAL solution! Ask us about BioClean, the safe, easy, dependable, and SMART way to get rid of waste. BioClean contains friendly bacteria that actually eat waste… leaving you with a clean, fresh, free flowing drain or system. No more dangerous chemicals or expensive equipment. Try BioClean today.
PSI.6.7 Bio-clean/Bio-Smart/Drain Maid 2 (Please tell us which product you offer)
Stop plumbing problems from the inside out with BioClean! Nothing is more effective for biodegrading waste in septic systems. BioClean contains friendly bacteria that change waste into water, carbon, and other elements, that run harmlessly out of your waste system and into the ground for use by plant life. Kitchen sinks, bathtubs, garbage disposals, septic tanks… all these and more can benefit from safe & easy BioClean. Ditch that pesky mechanical equipment and those harsh chemicals, and renew your system with BioClean today. Ask your ______ plumber for the details.
PSI.6.8 Bio-Clean/Bio-Smart/Drain Maid 3 (Please tell us which product you offer)
Are you frustrated by slow draining pipes in your home? Maybe you’ve noticed excessive backups, unpleasant smells, or discolored showers, tubs, and sinks? At _____ Plumbing, we have the perfect, environmentally sound solution to rid your pipes of muck, including grease, oil, food and hair… the Drain Maid! The Drain Maid system, featuring Bio Smart, is a natural drain and septic system treatment that guarantees homeowners, who use it regularly, will enjoy the convenience and peace of mind of living with clog-free drains all year round. It’s a totally organic drain maintenance program that eats away all the gunk in your pipes, and it’s 100% environmentally friendly! We guarantee after having your drains augured and using drain maid for one year, if your drain backs up again we will auger it again for free!
PSI.6.9 We do it all!
Did you know that we here at _____ Plumbing do more than just toilets, water heaters, and sinks? We offer the latest technology in slab leak location services, soft water units, gas line repairs, reroutes, property management plumbing services, and so much more. Ask our friendly customer service representatives more about all the great services we offer when we return. We know how valuable your time is, so thanks for holding, we will be with you shortly.
PSI 6.10 H2O Harmony 1
Thank you for calling ______. Nothing compares to the taste and quality of ionized water! With water sources becoming more and more polluted with chemicals, bacteria, toxic metals and other contaminants, water purification systems like water softeners, water purifiers and filters are becoming a necessity in our modern lifestyle. That’s why ____ Plumbing is proud to present the H2O Harmony water purification system! With H2O Harmony, your water is scientifically enhanced to match the activated hydrogen and alkaline chemical structure of the world-famous water of Lourdes, France. The activated carbon filter removes 99.99% of most pollutants from your drinking water, making it safe. When we return to the line, ask about the H2O Harmony water system for your home!
PSI 6.11 H2O Harmony 2
How would you like to improve the taste of food beyond that of normal filtered water? Or increase the overall health for you and your family AND save money at the same time? Now with H2O Harmony water purification systems, you can bring the freshest, purest water into your home for you and your family! The H2O Harmony system filters water through an activated carbon filter that removes 99.99% of most pollutants from your drinking water, making it safer for cooking and drinking. At just under two cents a liter, the H2O Harmony will save you money over bottled water and even other water ionizers with shorter life spans, making it the best value for premium drinking water. Be sure to ask how you can receive your H2O Harmony water system from _____ Plumbing when we return in just a moment.
PSI 6.12 Water Restoration services
No one has time for a plumbing leak! And the last thing you need to worry about is water stains ruining your walls or cabinets! At _____ Plumbing, we’re happy to provide water restoration services. Ask for more details when we return. Just another great service from a company you can count on.
PSI 6.13 Tankless Water Heater 1
There is nothing worse than no hot water if you are ready to take a bath, shower, wash dishes or do the laundry. If you need water heater repair, the signs are usually fairly obvious. Your hot water may be cold, is the color of rust, or you may notice a foul odor resembling rotten eggs. You will possibly see a leak near your water heater or you will hear a loud rumbling noise. There is no need to panic when these things happen, because our water heater and tankless water heater installation and repair experts deal with these kinds of problems all the time. Just give us a call and we will provide water heater replacement or repair in a fast and efficient manner.
PSI 6.14 Tankless water heater 2 *NEW
Do you run out of hot water before you run out of shower time? It sounds like a tankless water heater might be a solution for you! We feature many brands of hot water systems, designed to save you precious natural resources — water and energy. Tankless water heaters only heat water when you ask for it! Why keep a tank of hot water in your home while you are at work or running errands? Most tankless water heaters are eligible for tax credits or energy rebates, when we come back on the line we would be happy to assist you.
PSI 6.15 Water Quality Test
Did you know that there could be as much chlorine in your drinking water as in a swimming pool? It’s true, some municipal water can have the same percentage of chlorine as a swimming pool. ____ Plumbing is you healthy water expert, ask one of our customer service representatives how you can get a water test to make sure your water is safe to drink. ____ Plumbing is committed to making sure all of our customers are educated on the quality and safety of the water in their home. Ask us for details, when we return to the line.
PSI 6.16 shower repair and installation *NEW
[Fx water running] F: I love my bath time!
M: Did you know that many of today’s bathrooms feature an assortment of shower and tub layout designs, locations and purposes? Most are conventional tub & shower combinations, while others may feature ornate separate designs with a variety of water jets, shower heads and faucet designs. Even though their designs may vary, showers and tubs are still devices that are tied to a sanitary sewer system and used primarily for hygiene purposes. Shower drain repair continues to be one of the most common household clogging issues. At ______ Plumbing, we specialize in all kinds of tub and shower repair and installation. Be sure to ask about a free drain cleaning estimate when we return!
PSI 6.17 leaky faucets *NEW
[Fx dripping water] Leaky faucets cause more than just annoying sounds, they also cost homeowners hundreds of dollars each year! Have one of _____’s master plumbers eliminate those pesky drips and let you return to sleep filled nights and a cash filled wallet.
PSI 6.18 high efficiency toilets *NEW
[Fx Jeopardy music] Here’s some useful facts for you while you wait! During their famous walk on the moon, Neil Armstong’s and Buzz Aldrin’s spacesuits had built in cooling systems utilizing a liquid cooling undergarment. [Fx Astornaut voice “That’s one giant step…] Before electricity generation began over 100 years ago, homes were lit with kerosene lamps, food was cooled in iceboxes and wood-burning or coal-burning stoves warmed rooms. And, more than 45% of water use in the average American home occurs in the bathroom, with nearly 27% being used by toilets. Learn how by upgrading to high efficiency toilets, you can save money! [Fx cash register ring] Ask us how when we return!
PSI 6.19 Clogged drains *NEW
[Fx toilet flushes] Child voice: Take Cover!
F: Clogged drains and toilets rank among life’s major nusisances and biggest messes! How can you prevent an overflow? Just ask about drain services from ______! Our technicians help prevent clogging with a camera to see why the clogging is happening. You get to keep it clear with Bio-Clean; a great monthly organic product to eliminate grease, hair, food sewage and other material that can cause blockage. Be sure to ask for more information when we return!
Happy holidays to you and yours from all of us here at ____ Plumbing. At ____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. Have a safe and joyous season!
We’re hoping for a joyous holiday season for you. At____Plumbing, we’re fanatics about using professional quality products. We demand reliability for our clients and only install the best performing products and giving you top quality service. ____ Plumbing’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your plumbing needs. Someone will be with you in just a moment.
We at ____ Plumbing respect and appreciate our clients… AND we understand that running into a plumbing problem was the last thing you needed during this holiday season. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At____ Plumbing, customer courtesy is always guaranteed… Thanks for calling… and have a happy holiday.
Happy holidays. Trust your plumbing worries to ____, where we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____this holiday season.
PSI.7.5 **Please modify name brands to reflect your business**
During the holiday season, you can turn bath time in to RELAX time! ____ Plumbing offers a wide variety of whirlpools from names like Jacuzzi, Pearl, Aker, Ultra-Bath and more! Ask us about the River Bath Tub from Kohler. It’s 72-inches around and designed for the ultimate in luxurious comfort! Have you considered a whirlpool as a gift? Let us make your holiday season one to relax in.
8: SEASONAL/ safety tips
PSI.9.1 Winter weather pipe-care
With colder weather coming, many people are tempted to save on heating bills by turning down their thermostats. Actually, lowering a thermostat can cause freeze-ups in the pipes, costing the homeowner hundreds in emergency fees and expensive repair bills. Don’t be tempted. During cold snaps, keep your thermostat at your normal living temperature. The money you spend on heating fuel could save you in the long run.
PSI 9.10 Safety tip *NEW
Do you know where your main water shutoff valve is located? Do you know where your main GAS shutoff valve is located? How about your main heating shutoff switch? Did you know that flushing out your water heater will increase its efficiency? At ____ Plumbing, our technicians know all these things, and will share the information with you.