WELCOME TO THE PRAXIS S-10 – HOLD PLUS SCRIPT BUILDER
At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.
Here are the steps to creating your script
…..1- Choose 4 to 6 statements from the script builder
…..2- Modify the statements (if necessary)
…..3- Provide us with specific information to write custom statements (if necessary)
…..4- Email your selections or information to production@premiercompanies.com
Once we receive your information, give the scripting process generally 3 business days
Approved scripts are typically then produced within 3 business days
If you have any questions or if you need assistance, contact The Production Team at (800) 298-2222 Ext. 232
1. HVAC PRICING
- PRA.1.1
Did you know that there are more than 100 important components in your air conditioning and heating system? And more than 50 things that can go wrong! Some, just a nuisance. And some that can spell disaster! When something goes wrong and you’re uncomfortable you want it fixed right away. Problems with your air conditioning or heating systems can be scary, stressful, expensive and even dangerous, but they can also be nonexistent with the right team on your side. That’s why with _______, CLEAR PRICING you can rest assured that there’s no surprises. Ask about CLEAR PRICING today. - PRA.1.2
At _______, all of our customers are valuable! That’s why we offer our CLEAR PRICING. You can rest assured that all of our technicians are not only professionals, but that they’ll give you a CLEAR price in advance, and that price won’t change… no matter how long it takes to complete your repair! - PRA.1.3
[fx=clock ticking] At ______, we understand that time is money! So you can rest assured that we’ll always give you CLEAR PRICING to let you know how much your repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With CLEAR PRICING from ______. - PRA.1.4
Unlike contractors that hand you a “jaw-dropper” bill just before they leave… ________ believes in pricing that’s fair, honest, and CLEAR in advance. We give you options for solving your home’s climate control problem, tell you how much each costs to the penny, then wait for your approval before we do the work. Our simple CLEAR PRICING is just one of the many reasons we have so many repeat customers. Thank you for calling; we appreciate your business.
2. CLUB MEMBERSHIP
- PRA.2.1
How would you like to protect your home from costly and annoying air conditioning and heating problems… for just pennies a day? Introducing our exclusive Club Membership, created just for people like you who love your home enough to protect it from unexpected breakdowns. Ask us about the benefits of Club Membership today, and secure your family’s home for the future. - PRA.2.2
Thank you for calling. For just pennies a day, you can protect your family from unexpected air conditioning and heating breakdowns. As an exclusive Club member at_________, you will enjoy incredible benefits such as priority service, a _____% discount on repairs, a month’s free membership, and more! All for just $_____ a month. Ask us how you can join the Club today. - PRA.2.3
Introducing the exclusive Club Membership from________. As a member of the Club, not only is your home protected from heating and air conditioning problems, YOU automatically go to the top of our service list whenever you have a repair emergency! Imagine being priority-service protected every hour of every day! It can all be yours for a low $_____ a month… A small price to pay for peace of mind, don’t you think? - PRA.2.4
Thanks for calling _________. Want to save money on your current repair as well as those in the future? Ask about our exclusive Club Membership. Besides the benefit of routine, scheduled maintenance, being in the Club also puts you on the top of the list when you call with any heating and air conditioning concern. If you’re looking for peace of mind, our Club Membership is the plan for you. - PRA.2.5
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!”
F: Have you heard the news? A Club Membership from _________can protect your home from unexpected air conditioning & heating breakdowns… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your ________ representative for details today. - PRA.2.6
[fx=Hawaiian music] Leave your worries behind this season, with a Club Membership from _______. As a member of the Club, your home is protected from air conditioning problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… play outside in the sun [fx=waves, seagulls], and let the team at _____help you keep your cool.
3. HVAC GENERAL
- PRA.3.1
Thank you for calling _________. Our office hours are (YOUR HOURS HERE) and we’re available 24 hours for emergencies. We operate a drug free work place and are proud of our commitment to the continued education and training of our service technicians with the latest in heating and cooling technologies. Remember… You can count on the experts at_______. - PRA.3.2
At ______, we understand that your time is valuable. That’s why, “If there’s any delay, it’s you we pay.” If we’re late for your service appointment, you’ll get paid five dollars per minute! How can we promise such punctuality? Because of our commitment to customer service, we use the latest software. - PRA.3.3
Thanks for calling ________ where we keep you cool when your hot and hot when your not. Remember, all our technicians are highly trained and always up to date with the latest advancements and proud of the strict standards we maintain. - PRA.3.4
Thanks for calling _____. Interested in knowing more about us or connecting to us on a social network? Then we invite you to check us out on Facebook or visit our website at ______.com. There you can connect with us and even drop us a comment or question about our service! - PRA.3.5
Thank you for calling ______. Did you know we’re a family-owned business? We don’t like opening the door to strangers any more than you do. But when a certified ____ technician calls…no worries. Our polite ____ tech will serve you quickly, efficiently and treat you like a member of the family. - PRA.3.6
[Fx at the car wash song] M: [surfer] Oh Dude! I’m just getting’ these vans all sparkling clean before they hit the road, man! It’s our warehouse on wheels and they got to look good to represent _____ … shhhaaaaw! I mean, everyone expects a ________ van to be sparkling clean and fully equipped to get the job done& uh& right! I mean, we want to make sure your system is up and running without any delay so that you and your family are well take care of, dude! To save you time and minimize the hassle, we properly stock all of our service trucks from the warehouse with everything we need to get the job done right, the first time; no wipeouts, man! Just look at how this van sparkles!
4.HVAC CUSTOMER SERVICE
- PRA.4.1
At _____, we are committed to our customer’s needs because we care. Our goal is to provide you with honest, quality service that exceeds your expectations. We even back up our commitment with our 100% satisfaction guarantee! - PRA.4.2
Our motto is 100% customer satisfaction today and in the future. We don’t claim to have all the answers, which is why we want to hear from you. We promote an open door policy and encourage customer input. So, if you have a good idea, or even a problem to be solved, please talk to us. Your insight and suggestions can only help us improve. - PRA.4.3
_______is an air conditioning and heating company without fear when it comes to customer service. It’s called professionalism, and it starts when one of our highly skilled installation and service technicians arrives… neatly attired and driving one of our sparkling clean new vehicles. Interior work is done with fresh clean drop cloths in place, so your floorings and furnishings are protected. Courtesy and competence go hand in hand with ________. - PRA.4.4
Do you know where your main water shutoff valve is located? Do you know where your main GAS shutoff valve is located? How about your main heating shutoff switch? Did you know that flushing out your water heater will increase its efficiency? At_________, our technicians know all these things, and will share the information with you. All you have to do is ask.
5. HVAC NEW UNITS
- PRA.5.1
At ________we are your retrofit specialist. If you’re ready to get rid of that old, ineffective air conditioning and heating unit, we can replace it with one of your choice from a variety of quality manufacturers. We’ll provide you with a high efficiency system to fit your needs AND your budget. And with the higher sear ratings on the new units, you’ll find your lower energy bills make the change worth it. Just ask. - PRA.5.2
Ouch! Did you get your recent energy bill? You may want to consider learning about the new, advanced technology, high efficiency equipment offered by _________. One of our deluxe systems can save you 30-50% on your energy costs. Hey, you don’t want to be spending more than you have to, do you? - PRA.5.3
If you require the installation of new heating and air conditioning equipment or the repair of existing equipment, we can help. _____ offers installation, repair, replacement and servicing for all your Heating, Ventilation and Air Conditioning needs. We offer emergency services 24 hours a day, 7 days a week. We specialize in a variety of products, and we can install all types of HVAC items in your home, including air conditioners, furnaces, heat pumps, air handlers, boilers, ductwork and indoor air quality and thermostats. Let us know how we can help you today.
6. HVAC GUARANTEES / WARRANTIES / QUALITY
- PRA.6.1
Have you heard about our 100% guarantee? If you are not 100% satisfied with the service we provide, we will refund all of your money. We guarantee that repairs on your equipment are fixed right or the repair is free. If a repair fails during the season, we will repair it again absolutely free. We also guarantee that the equipment we install will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment. - PRA.6.2
Thank you for calling _____, where we always guarantee that repairs are fixed right… every time. Ask us about our 100% guarantee when we take your call. - PRA.6.3
At _____, we have focused our attention on providing the best major name brand cooling and heating products and service to homeowners. Many of these products offer a 16 plus sear rating, efficient scroll compressor, and 5 year parts and labor/10 year compressor warranty. We also offer exceptional service after the sale, to keep your unit operating at peak performance year after year. We’re sure you’ll be totally satisfied with every aspect of our company, from engineering, to installation, to service and maintenance. At ________, our goal is to make you happy and keep you happy. - PRA.6.4
_____ is your AC service specialist. From our experienced management to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the ________ team will take care of it… guaranteed. - PRA.6.5
At _________, we are committed to your family’s health and safety. If your gas heating system is older than 5 years, it’s time to check it for potential leaks that could cause deadly carbon monoxide poisoning. All of our technicians have been trained using a hydro scan, the world’s first patented heat exchanger inspection system. This advanced technology allows us to be certain of the condition of your heating system, and insures your family’s health and safety. Most companies think this is too much work. We think it is the least we can do!
7 . HVAC SERVICE / REPAIR
- PRA.7.1
_____ is your heat and AC service specialist. From our experienced management to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the _____ team will take care of it. - PRA.7.2
Ask today about our free in-home estimates. A free in-home estimate allows us to accurately assess your comfort needs, and then provide you with a quote to keep you comfortable. Schedule your in-home estimate today. - PRA.7.3
At _____, we are committed to your family’s health and safety. If your gas heating system is older than 5 years, it’s time to check it for potential leaks that could cause deadly carbon monoxide poisoning. All of our technicians have been trained using a hydro scan, the world’s first patented heat exchanger inspection system. This advanced technology allows us to be certain of the condition of your heating system, and insures your family’s health and safety. Most companies think this is too much work. We think it is the least we can do! - PRA.7.4
If you’re looking for a cure to the common cold, you’re calling the wrong place. But… If you’re looking for peace of mind in knowing that your heating and cooling systems are properly maintained, a _____ custom maintenance agreement is the assurance you’re looking for. Rest assured that _____ will fix your problem right the first time and perform routine maintenance to keep your system working properly. - PRA.7.5
Welcome to _____. You wouldn’t drive your car 100,000 miles without an oil change or tune up…why let the important investment, of your home’s HVAC system go without proper preventive maintenance? Designed to increase efficiency, extend equipment life and reduce the likelihood of a breakdown, a tune up from _____ will help you make the most of your system for years to come. We use state of the art inspector and hydro scan camera technology to help perform your maintenance to ensure that you receive the best service possible. - PRA.7.6
Scheduled maintenance can virtually eliminate costly repair bills, cut your energy cost and give you peace of mind. The better you maintain your system, the better it will take care of you. At _____ our highly trained professionals will ensure that your system is operating at peak efficiency. Ask us about our Service Agreements today. - PRA.7.7
Thank you for calling _____. Our professional staff of service technicians are ready to ensure your home comfort system is ready to serve you throughout the year. With summer fast approaching, its time to make sure your cooling system is operating at peak efficiency, and that the climate in your home remains comfortable. With a conveniently scheduled annual maintenance appointment you can virtually eliminate costly repair bills, cut your energy costs and gain some piece of mind. The better you maintain your system, the better it will take care of you. - PRA.7.8
Would you like to know more about duct cleaning? Most homeowners or businesses think cleaning only the ductwork is enough…actually the entire HVAC system should be cleaned. By cleaning all components of the system you can reduce the risk of re-contamination. _____ follows standards set by the National Air Duct Cleaners Association to ensure the complete system is cleaned. Ask how we can schedule your next cleaning and remember to visit our website at _____.com. - PRA.7.9
Save energy, and save money with the Ductless Split Systems! For decades, the split-ductless air conditioning systems have been the quiet solution for cooling and heating problems around the world. It’s powerful yet quiet, and efficient and will give you years of worry free operation! It’s the air conditioning system everyone is talking about! And at _____, you can count on us to deliver quality systems, every time!
8. INDOOR AIR QUALITY
- PRA.8.1
Thanks for calling _____. Did you know that pollen, cat dander, tobacco smoke particles, mold spores and household dust all contribute to poor indoor air quality making the air inside your home a health risk? _____ has the solution. We’ve been cleaning the air in homes since 1989. Our HEPA Filters are 99.97% effective at removing these airborne particles from the air that passes through the filter. Ask a representative today about HEPA filters and breathe easier with _____. - PRA.8.2
Did you know that you spend 90% of your time indoors, and that the air inside your home may be any where from 2 to 100 times more polluted than the air outside your home? Mold, dust, cat dander and smoke particles can all contribute to poor air quality making your home’s air a health hazard. _________ has the solution. We use state of the art diagnostic and cleaning technology to improve your air quality so you can breathe easy knowing that you and your family aren’t experiencing harmful contaminants. - PRA 8.3
Could your home or work environment be a much healthier place? Does anyone in your home or office have allergies, asthma or respiratory problems? Anyone suffer from headaches, nasal congestion, or sinus problems? Does anyone smoke indoors? Are there pets in the house? Do you notice stale or musty odors when the furnace or air conditioner runs? Do you notice dust on surfaces soon after cleaning? Let’s discuss indoor air quality today - PRA.8.4
_____ Indoor Air Quality experts can convert your heating and cooling system into a whole-house air treatment center. To control pollutants that are injurious to your health, advanced air cleaning systems like the Micro Power Guard are designed to remove the smallest particles from the air; while the Oxy Quantum UV lights will control both the germs and gasses in your home. Store bought filters cannot remove the smallest of allergens and have no capability of having any effect on germs and gasses. Be sure to ask us about Indoor Air Quality for your home today.
9. HOLIDAY
- PRA.9.1
Happy holidays to you, and thank you for calling _____. Our holiday office hours are Monday thru Friday, 8am to 4pm. We appreciate your call today. - PRA.9.2
During the holidays, we wish you and your family a peaceful and warm season. We’re proud of our commitment to continuing education and training our service technicians with the latest in heating and cooling technologies. Remember… You can count on the experts at _____ to keep you warm this holiday season. - PRA.9.3
Rest easy this holiday season, with a Club Membership from _____! As a member of the Club, your home is protected from air conditioning & heating problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… give yourself a gift of Club Membership. - PRA.9.4
As we approach the close of another year, we thank you for your business and look forward to a prosperous 20__. Let us help you beat the cold weather by installing a high efficiency heating system and providing you with complete maintenance and service afterwards. Happy holidays from your friends at _____. - PRA.9.5
Ouch! Did you get your recent heating bill? You may want to consider learning about the new, advanced technology, high efficiency equipment offered by _____. One of our deluxe systems can save you 30-50% on your energy costs. We want to keep you warm this holiday season, but you don’t want to be spending more than you have to, do you?