BUILDER 18

At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.
Here are the steps to creating your script:
1. Choose 4 to 6 statements from the script builder
2. Modify the statements (if necessary)
3. Provide us with specific information to write custom statements (if necessary)
4. Email your selections or information to production@premiercompanies.com

Once we receive your information, give the scripting process generally 3 business days
Approved scripts are typically then produced within 3 business days
If you have any questions or if you need assistance, contact The Production Team at 800-298-2222 ext 232

1. ON TIME GUARANTEE

OH 1.1 One Hour On-Time Guarantee 1
We guarantee you’ll never wait on a One Hour Heating and Air Conditioning serviceman. Never. We know your time is valuable and that’s why we guarantee on-time service. When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time … Always on time… or you don’t pay a dime! One Hour servicemen are reliable, friendly, clean, polite, drug-free, and our techniques are state-of-the-art, guaranteed.

OH 1.2 One Hour On-Time Guarantee 2
We know your time is valuable, and that’s why we guarantee on-time service! When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time… Always on time… or you don’t pay a dime! Now that you’ve found One Hour Heating and Air Conditioning …never again will you have to wait for a serviceman only to have him show up late, NOT at all, or without the parts needed to solve your problem.

OH 1.3 On-line On Time Guarantee 3
Every second of your day is valuable. Who has time to deal with a Heating & Air Conditioning problem? Thankfully, at One Hour Heating & Air Conditioning, you can book an appointment immediately without digging for the phone book or even touching a phone! Visit onehourheatandair.com, and click on the, “Save on time, book online” button. We now offer an online, on-time appointment guarantee! Enter a few pieces of information, and in seconds, you’re set! You’ll even receive a discount on any work by booking online! So, visit our website today.

OH 1.4 On-line On Time Guarantee 4
Don’t fumble for the phone book! Instead, book your next appointment online! One Hour Heating & Air Conditioning now offers an online, on-time appointment guarantee! Visit onehourheatandair.com, click on the button, enter a few pieces of information, and you’ll be scheduled for a service visit in no time! You’ll also receive a great discount on any repairs! Booking online saves you time and money! Ask our representative for more information.

2. GUARANTEES

OH 2.1 Drug & Alcohol Free Guarantee
Thank you for choosing One Hour Heating and Air Conditioning. We believe our customers deserve the best, so why would you accept anything less than the best when you have a service need in your home or business. One Hour only employs the best! Our polite professionals go through an extensive battery of background checks before being hired, and random drug tests throughout their tenures.

OH 2.2 Service and Repair Guarantee
You’ll be satisfied with One Hour’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our repairs. If a repair fails during the current heating/cooling season, we’ll repair it again at no cost. You can be certain that our professional technicians will do their best to make you happy with our visit… every time.

OH 2.3 Straight forward pricing Guarantee 1
When you call us with an air conditioner that won’t work, a new furnace that needs installation, or any heating or air conditioning repair, your One Hour serviceman arrives prepared to solve your HVAC problem. And he’ll show you exactly how much it costs before the project begins so there are no surprises. He’ll even provide you with several options so you can choose what’s right for your budget.

OH 2.4 Straight forward pricing Guarantee 2
It’s been said that “Half a truth is often a great lie.” That’s why at One Hour Heating and Air Conditioning we never quote prices over the phone. Most consumers have been lured at some point by HVAC servicemen that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At One Hour, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it.

OH 2.5 Straight forward pricing Guarantee 3
[fx=clock ticking] How many times have you heard, “Time is money”? At One Hour Heating and Air Conditioning, we’ll always give you our trademark Straight Forward Pricing to let you know how much your repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock with Straight Forward Pricing from One Hour Heating and Air Conditioning.

OH 2.6 Clean Guarantee
One Hour servicemen have a reputation for being “different” from other technicians, and our customers LOVE it! Our One Hour Heating and Air Conditioning Uniform is just one way you’ll know that our servicemen are professionals who take pride in serving their customers. Every One Hour serviceman is clean-cut, freshly shaven and wears precision-creased charcoal gray pants along with a starched white shirt! All our servicemen have been background checked, drug tested, and undergo continuous professional training.

OH 2.7 Friendly & Courteous Guarantee
At One Hour, we understand the importance of respecting your home as if it were one of our own. That’s why we extend the friendly and courteous guarantee! If our servicemen smoke or swear in your home or on your property, you don’t pay a penny! We take great pride in our courteous servicemen, and guarantee that you’ll be pleased with the high level of professionalism from each of our experts.

OH 2.8 No Lemon Guarantee
At One Hour Heating and Air Conditioning, we appreciate your confidence in us to get the job done right! That’s why we offer the “No Lemon” Guarantee! We guarantee our air conditioners for 5 years, and furnaces for 10 years! If a system fails during that time, we will replace it at no charge and provide a new “No Lemon” Guarantee for the replacement.

OH 2.9 Total Comfort Guarantee
Thank you for calling One Hour Heating and Air Conditioning. Your comfort is our priority, that’s why there is a guarantee that the system we install in your home will heat or cool your home to specification for a full five (5) years. It’s our Total Comfort Guarantee! Ask us for more information today.

OH 2.10 Code of Ethics
Our customer’s time is our #1 priority! We’re “Always on Time…or ou don’t pay a dime!” We fix the problem right the first time and provide customers with a 100% satisfaction guarantee! We do it with convenience, courtesy, competence, cleanliness and character. In fact, when you log onto onehourheatandair.com, you can see a complete list of our code of ethics! We respect your time, are forthright with integrity and have respect for the law. We also strive for excellence, and maintain safety standards and a reputable place of business. For your service needs, trust the experts at One Hour Air Conditioning and Heating!

OH 2.11 UWIN guarantee
Did you know that One Hour Air Conditioning and Heating offers the UWin Guarantee? UWin is a consumer service resource that allows home services contractors to provide an extra level of protection and peace of mind to residential home service consumers. When you do business with a UWIN endorsed contractor, you will have a professional working in your home who has been drug tested, background checked, and properly trained. Want to know more? Ask about the UWin Guarantee when we return!

3. SERVICES

OH 3.1 Service
Your time is valuable, and you will never be kept waiting. If there ever is a wait, your service call is free. The promise: “Always On Time… Or You Don’t Pay A Dime!” Our many service options guarantee that your home comfort needs are met within your timeframe, and that even your trickiest heating and air conditioner problems will be solved. We offer 24-hour emergency service, with no overtime charges. Our fully stocked trucks with thousands of specialty parts and materials on board are ready to serve you and fix your heating or air conditioner problem on the first call. And when your family’s health, safety, and comfort are involved, that means peace of mind. Quality service is important to our clients, and our goal is to ensure that your needs are completely met for any heating or air conditioning issues that arise.

OH 3.2 Installation and repairs
If you require the installation of new heating and air conditioning equipment or the repair of existing equipment, we can help. One Hour Heating and Air Conditioning offers installation, repair, replacement and servicing for all your Heating, Ventilation and Air Conditioning (HVAC) needs. We offer emergency services 24 hours a day, 7 days a week. We specialize in a variety of products, and we can install all types of HVAC items in your home, including air conditioners, furnaces, heat pumps, air handlers, boilers, ductwork and indoor air quality and thermostats. Let us know how we can help you today.

OH 3.3 Comfort Club 1
One Hour Heating and Air Conditioning offers a limited, membership-only service club called Comfort Club. As a member you’ll get “front of the line” service when you need it, and the peace of mind that comes with knowing you are prepared for all seasons. Your home’s cooling and heating system requires regular maintenance and service to operate safely and efficiently. Without it, serious problems can develop, causing you a great deal of damage to repair. Be sure to ask about the Comfort Club today.

OH 3.4 Comfort Club 2
Are you a member of the club? The One Hour Heating and Air Conditioning maintenance agreement, Comfort Club, provides you with regular system checks. It’s a bi-annual planned check-up and service. The maintenance completed is designed to meet or exceed all manufacturer and extended warranty requirements for system maintenance and surpasses the recommendations set forth from the Department of Energy and most utility companies. A Comfort Club agreement will keep your system running at its peak. Be sure to ask for more details!

4. PRODUCTS

OH 4.1 General Product information
Call on the expertise of a One Hour residential serviceman, and you’ll see the difference. One Hour Heating and Air Conditioning offers you an in-depth review of products so that you can make informed decisions on your home heating and air conditioning maintenance needs. Each and every day we strive to provide the level of professional service, unsurpassed honesty and integrity you expect from a service provider. So whether you need an air conditioner, furnace, heat pump, air handler, boiler, ductwork or thermostat… One Hour has just what you’re looking for! When we return, let us know how we can help you today!

OH 4.2 Air Conditioners
Is your home being cooled properly? Each year we take thousands of calls from customers who need help with air conditioner repairs or installation. We understand the importance of feeling comfortable in your home’s climate. Air conditioning is a process that controls the filtration, air movement, temperature and humidity of a given environment. A residential central air conditioning system keeps your entire home cool in the warmer months, while it helps lower indoor humidity levels. Air conditioners can be centralized with ductwork to carry the cooled air to various rooms or individual units that cool specific areas.

OH 4.3 Furnace
F: What’s up with the cold draft in my home?
M: When it comes to repairing and providing maintenance for furnaces, you can rest assured that your investment will be protected when you use One Hour Heating and Air Conditioning. A home furnace is a major appliance that is permanently installed to provide heat to an interior space through intermediary fluid movement, which may be air, steam, or hot water. Whether you need a forced-air furnace, or a gravity furnace, our highly trained servicemen can help you make the best decision for your home.

OH 4.4 Heat Pumps
If your home system doesn’t seem to work quite right, ask us about a heat pump from One Hour! We offer a variety of heat pumps, each designed to keep your home warm in winter and cool in the summer. Our expert HVAC servicemen will explain each heat pump option so that you can make in informed decision. So, for heat pump installation and heat pump repairs, you can be sure that One Hour Heating & Air Conditioning will exceed your expectations.

OH 4.5 Air Handler
Air Handlers are an important component to any HVAC system. If you hear a rattling sound coming from your heating and air system, call One Hour right away! Our skilled and experienced technicians will pinpoint the problem, and go over the options with you. Just ask us for more information about Air Handlers today.

OH 4.6 Boiler
Thank you for calling One Hour Heating and Air Conditioning. If you don’t have a central unit for your heating, you most likely have a boiler. Most heating systems that employ “radiant” heat are propelled by a boiler; they are critical to the proper and efficient operation of many home heating systems. We’re the experts to call when you need boiler repairs.

OH 4.7 Indoor Air Quality/Ductwork
One Hour Heating and Air Conditioning Indoor Air Quality experts can convert your heating and cooling system into a whole-house Air Treatment Center. To control pollutants that are injurious to your health, advanced air cleaning systems like the MicroPower Guard are designed to remove the smallest particles from the air; while the OxyQuantum UV lights will control both the germs and gasses in your home. Store bought filters cannot remove the smallest of allergens and have no capability of having any effect on germs and gasses. Be sure to ask us about Indoor Air Quality for your home.

OH 4.8 Thermostat
Looking for a way to regulate the temperature in your home? At One Hour Heating & Air Conditioning, we evaluate your needs for any home heating project to determine the feasibility of installing Heating, Ventilation and Air Conditioning thermostats, and assess your HVAC thermostat repair issues. Unfortunately, with today’s heating and air conditioning needs and the desire for energy conservation many of the older styled thermostats simply do not provide the level of control you want and desire. Let the experts at One Hour help you, today!

5. TALKING THERMOSTAT

OH 5.1
Don’t you wish your heating and cooling system had a “service now” light, just like your car? Now it can! The Talking Thermostat not only let’s you know when your cooling and heating unit needs required service maintenance, but it also alerts you to air filter replacement, low battery, separate weekday and weekend programs, and much more! The Talking Thermostat uses a voice message alert and easy to see LED lights, to let you know who to call for help, and what service or parts are needed. No more remembering when maintenance service is required, or guessing when the last time you changed the air filter… let Talking Thermostat tell you!

OH 5.2
The next time your heating and cooling system needs attention, don’t go flipping through endless advertisements in the phone book, let your thermostat help! The Talking Thermostat makes taking care of your home a little easier. With voice message alerts and flashing LED lights, you’ll never have to guess when maintenance service is required, or when to change the air filter. It will even give the name and phone number of the nearest heating and cooling repair specialist in your area. Ask a service representative how you can install a Talking Thermostat in your home today!

OH 5.3
Often seniors or a person who is blind, visually impaired or disabled, find it difficult to keep their homes at just the right temperature; and even more frustrating is trying to keep up with all the maintenance heating and cooling systems require. The Talking Thermostat is just the solution! Voice messages and flashing LED lights give reports of the day of the week, time, indoor temperature and the thermostat setting. It will also walk you through raising or lowering the temperature and give you the new temperature setting, as well as the name and telephone number to call in order to obtain needed assistance with the thermostat. So if you or a loved one enjoy the benefits of independent living, but could use just a little help… let us know, and we’ll be glad to assist you with your personal Talking Thermostat.

6. HVAC TIPS

OH 6.1 HVAC Tips –Trivia
We appreciate your patience while holding. How about some useful facts while you wait? Did you know that you share your birthday with nearly 9 million other people in the world? [fx Gasp!] That a snail can sleep for 3 years? [fx zzzzz] and that Elephants are the only animal that can’t jump? [fx boing, boing, boin] Okay… so maybe those facts aren’t so helpful. But here’s some that is… frequency of filter changes is driven by how much your heating and air conditioning system operates, which is also driven by your individual climate. Start by checking the system’s filters at least once a month. Hold the used filter up to the light and compare it to a clean “spare.” When light is obscured by captured dust and dirt particles, the old filter should be changed. For more HVAC tips, log onto onehourheatandair.com.

OH 6.2 When to replace your furnace or air conditioner
Although your present furnace or air conditioner may be working, if it is more than 12 years old you should consider replacing it with a new high efficiency system. A new heating and air conditioning system could save up to 50 percent on energy costs, and save you money in the long run on heating repairs. While these products save you money on your utility bills, they also offer a better degree of comfort within your home. Learn more HVAC tips at onehourheatandair.com.

OH 6.3 Radon
Radon is an invisible, radioactive atomic gas that results from the radioactive decay of radium, which may be found in rock formations beneath buildings or in certain building materials themselves. Radon is probably the most pervasive serious hazard for indoor air quality in the United States and probably responsible for thousands of deaths from lung cancer each year. Proper testing can be done for the presence of radon and measures taken to minimize it affects. Be sure to ask for more information about Radon and testing for your home.

7. GENERAL

OH 7.1 Payment options
At One Hour Heating and Air Conditioning, we love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple!

OH 7.2 Website
Welcome to One Hour Heating and Air Conditioning. We look forward to serving you today! One Hour is your resource for complete HVAC service and installation. From air conditioners, and furnaces to heat pumps, air handlers, boilers, ductwork, indoor air quality and thermostats… One Hour does it all! Be sure to visit us online at onehourheatandair.com.

8. TRANSITION TO FRANCHISE

OH 8.1
Thank you for calling One Hour Heating & Air Conditioning, formerly known as (PREVIOUS COMPANY NAME). While our name has changed, the people that answer your phone calls and provide you with service are still the same friendly, knowledgeable folks you’ve always relied on. Over the coming months, you’ll notice our Big Yellow Trucks in your neighborhood delivering on time, outstanding customer service to you and your neighbors. At One Hour Heating & Air Conditioning, We are Always on Time, or You Don’t Pay a Dime!

9. COMEDY

6-7 years old