BUILDER 17

At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.

Here are the steps to creating your script

Choose 4 to 6 statements from the script builder
Modify the statements (if necessary)
Provide us with specific information to write custom statements (if necessary)
Complete the form below and press SUBMIT to request updated HOLD PLUS messages

Once we receive your information, give the scripting process generally 4 business days
Approved scripts are typically then produced within 4 business days
If you have any questions or if you need assistance, contact The Production Team at (800) 298-2222 Ext. 232

Plumbing Statements

1.PLUMBING PRICING

P.1.1*NEW
Welcome to ______ Plumbing. As one of our valued customers, you can rest assured that you’ll always receive our trademark Straight Forward Pricing. Our professional technicians will give you a price up front, and that price won’t change… no matter how long it takes to complete your repair! Find out more about Straight Forward Pricing at (YOUR WEBSITE HERE), or ask for details when we return.
P.1.2
[fx=clock ticking] How many times have you heard, “Time is money”? At _____ Plumbing, we’ll always give you our trademark Straight Forward Pricing to let you know how much your plumbing repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With Straight Forward Pricing from _____ Plumbing.
P.1.3 *NEW
It’s been said that “Half a truth is often a great lie.” That’s why at _____ Plumbing we never quote prices over the phone. Most consumers have been lured at some point by plumbers that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At ____ Plumbing, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it… that’s the truth!
P.1.4 No Charge!
______ Plumbing gives you the straight forward price before we start. That’s the only price you pay no matter how long your job takes…pick up a part “No charge”, clean up our work area (to your satisfaction) “No charge”, your job runs into overtime “No charge” your dog runs off with one of our tools, “No charge!” One price and its good for a year, guaranteed!

2 . PLUMBING 100% SATISFACTION GUARANTEE

P.2.1
Thank you for calling ______ Plumbing. Some companies offer you a “concrete” guarantee… When their truck leaves your driveway, so does their guarantee! [fx=truck driving] Not at _____ Plumbing. We offer you 100% satisfaction guaranteed, or we’ll pay you… Enjoy the benefit of 100% guaranteed service with ______ Plumbing.
P.2.2
At ____ Plumbing, we guarantee that you’ll be satisfied with our service. In fact, we’re so sure you’ll be pleased that we’re willing to put our money where our mouth is. If you’re unsatisfied for any reason, the service is free. It’s that simple. _____ Plumbing… Celebrating over (YOUR YEARS OF SERVICE) years of satisfied customers.
P.2.3*NEW
You’ll be satisfied with ____ Plumbing’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our service and repairs. You can be certain that our professional technicians will do their best to make you happy with our visit… every time. Find out more about this and all our guarantees online at (YOUR WEBSITE HERE)!
P.2.4
Let us ease your plumbing worries! At ____ Plumbing, we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____Plumbing.
P.2.5
Plumbing problems got you fuming? Relax! We’ll take care of it. At _____ Plumbing, our customer is our #1 priority. We guarantee to deliver you great service. We’ll even back that with our 100% money-back guarantee! We appreciate your patience while on hold, and our customer service representatives will be with you shortly.

3.PLUMBING CLUB MEMBERSHIP

P.3.1
How would you like to protect your home from costly and annoying plumbing problems for just pennies a day? Introducing our exclusive (YOUR CLUB NAME HERE) Club Membership. Limited to just 22% of our clients, The (YOUR CLUB NAME HERE) Club is for people like you who love your home enough to protect it from unexpected plumbing breakdowns or devastating water damage. Ask us about the benefits of The (YOUR CLUB NAME HERE) Club when we return to the line… And secure your family’s home for the future.
P.3.2**Please modify to reflect your club benefits**
Thank you for calling. For just pennies a day, you can protect your family’s home from water damage and unexpected plumbing breakdowns. With a (YOUR CLUB NAME HERE) Club Membership from ____ Plumbing, you will enjoy incredible benefits including priority service, a 25% discount on repairs, a free membership for 30 months and $200 in free service! All for just 7.95 a month. Ask us how you can become an exclusive (YOUR CLUB NAME HERE) Club member when we take your call.
P.3.3
Introducing our exclusive (YOUR CLUB NAME HERE) Club Membership from ____ Plumbing. As a member of the (YOUR CLUB NAME HERE) Club, not only is your home protected from leaky faucets, clogged toilets and damaged water lines, YOU automatically go to the top of our service list whenever you have a plumbing emergency! Imagine being priority-service protected every hour of every day! It can all be yours for a low (YOUR PRICE HERE) a month… A small price to pay for peace of mind, don’t you think?
P.3.4
Thanks for calling _____ Plumbing. Want to save money on your current plumbing problem, plus save up to 25% on those in the future? Ask about our exclusive (YOUR CLUB NAME HERE) Club membership. Besides the benefit of routine, scheduled maintenance, (YOUR CLUB NAME HERE) Club also puts you on the top of the list when you call with any plumbing concern. If you’re looking for peace of mind, (YOUR CLUB NAME HERE) Club is the plan for you.
P.3.5
[fx=movie trailer music] ____ is proud to present [fx=music climax] (voice reverb) “Club Memberships.” Don’t miss this heartwarming tale of a simple, affordable program that saved one (YOUR STATE HERE) town from countless plumbing disasters. Priority service protection… every hour… every day… only with “Club Memberships.” (disclaimer) Now available at ____ Plumbing. Ask your service representative for details.
P.3.6
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!” F: Have you heard the news? A Club Membership from ______ Plumbing can protect your home from large or small plumbing mishaps… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your (YOUR NAME HERE) representative for details. And thank you for your patience.
P.3.7
[fx=Hawaiian music] Leave your worries behind, with a Club Membership from _____ Plumbing. As a member of the Club, your home is protected from plumbing problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… relax. [fx=seagulls, waves] and let the team at _____ handle it.
P.3.8 Protect your home comfort system **Plumbing and HVAC services**
Let (YOUR NAME HERE) help protect your home comfort system. Does your furnace or air conditioner provide you with steady home comfort, season in and season out? Well, do not forget to keep your systems running at peak performance. Remember, your heating and cooling equipment needs regular maintenance. With the price of fuel today, it pays to invest in one of our programs. Ask our customer representative for more information about our ______Program.

4. CREDIT CARD PAYMENTS

P.4.1
Minimize the hassle… Pay for your plumbing service or repair with your major credit card! Just give us your credit card information when we take your service order, and you can complete the transaction before our professional technician leaves your home. No bills… no inconveniences… no worries. Ask us about credit card payment when we return to the line.
P.4.2
We at _____ Plumbing love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple! Let us tell you more when we come back to take your call.
P 4.3 *NEW
[Fx water dripping] No one expects the unexpected! At ____ Plumbing, we understand that a leaking water heater or a broken furnace that won’t work in the middle of winter are a part of life’s unplanned expenses. That’s why we are happy to help make your day a little bit brighter by accepting different payment methods to help with these “surprises”!

5. GENERAL QUALITY

P.5.1
Plumbing problems can be stressful. But don’t worry… At ____, our simple formula for doing business isn’t! When you ask us to address a plumbing need, we first assess the problem. Then we discuss it with you, the customer, and offer you as many different choices as possible for solving the problem. We believe in letting our customers choose what best suits them so that they can feel comfortable about the decisions they have made. And the result? 100% customer satisfaction… guaranteed.
P.5.2
Welcome to _____ Plumbing, the service provider for all your plumbing needs. At _____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time.
P.5.3
At _____ Plumbing, we are fanatics about using professional quality products. We demand reliability for our clients by installing only the best performing products and by giving you top quality service. ____ Plumbing’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your plumbing needs. Someone will be with you in just a moment.
P.5.4
We at____ Plumbing respect and appreciate our clients… AND we understand that running into a plumbing problem was the last thing you needed today. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At ____ Plumbing, customer courtesy is always guaranteed.
P.5.5
You don’t have time for plumbing repairs. That’s why at ____ Plumbing, we accommodate your schedule, not ours. Some companies make you wait all day by not scheduling a specific time for their visit. Not ____! We’ll schedule a specific window of time for you to expect our arrival, and we’ll be on time. Just another way that we at _____ Plumbing deliver great, prompt service to our valuable customers.
P.5.6
Service specialist _____ Plumbing is your service specialist. From our experienced management, to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the _____ team will take care of it.
P.5.7 Going Green
Did you know that _____ Plumbing is an eco-friendly green certified plumbing company? We carry a full line of green environmentally friendly products such as tankless water heaters, trenchless sewer repair, water softeners and other household items. Be sure to ask your technician how to improve the environmental friendliness of your home.
P.5.8 Energy-efficient improvements
There has never been a better time to make energy-efficient improvements to your home! You can change the way you use energy in your home by investing in efficient technologies and renewable resources! You will enjoy long-term savings on your monthly utility bills and increase your indoor comfort. Plus, by reducing air pollution caused by greenhouse gases, you help protect the environment. Take advantage of the funding, federal tax credits, rebates and long-term savings that are available to homeowners. There have never been more financial incentives for homeowners than there are right now. Ask us for details when we return in a moment.
P. 5.9 Count on us! *NEW
As a home or business owner you have come to realize that plumbing problems can arise at any time. When you need a professional, licensed plumber, you can count on _____ Plumbing. We believe in long-term relationships and our goal is to establish confidence and trust to guarantee your repeat business. So when you have a plumbing problem, trust the ___ Plumbing experts!

6. SERVICE AND PRODUCTS

P.6.1
Trust your plumbing worries to ____, where we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____.
P.6.2
____ is your complete plumbing service. We do it all… [fx=voice speed & pitched progressively increased during list] pump and well service, septic repair and replacement , basement waterproofing, water conditioning, interior and exterior gas lines, sewer and drain cleaning, water heaters, bathroom remodeling, back flow testing, excavating services, sewer and water line repair and replacement, oil tank removal, electrical panels and service upgrades… [fx=voice back to normal] and more. Let us know how we can work for you when we take your call in just a moment.
P.6.3 **Please modify product names as needed**
Turn bath time in to RELAX time! ____ Plumbing offers a wide variety of whirlpools from names like Jacuzzi, Pearl, Aker, Ultra-Bath and more! Ask us about the River Bath Tub from Kohler. It’s 72-inches around and designed for the ultimate in luxurious comfort!
P.6.4
Did you know that using a hot water heater that’s more than 10 years old could increase a normal utility bill by up to 25%? On your next house call, let our technician use our sophisticated equipment to check your existing system. Let ____ Plumbing introduce you to the newest technology in water heating designs that could save you up to $30 a month, and provide a 10 year parts and labor warranty… Ask for more details when we take your call in just a moment.
P.6.5
_______ is your complete plumbing service. From plumbing to drain cleaning to sump pumps to garbage disposals, we do it all. Did you know that using a hot water heater that’s more than 10 years old could increase a normal utility bill by 25%? On your next service call why not have our technician check your existing system to evaluate its efficiency.
P.6.6 Bio-clean 1 (or give other product name)
Are you tired of clogged, stinky, drain or waste systems? Are you frustrated by the temporary solutions that allow the problem to return again and again? _______ plumbing has the REAL solution! Ask us about BioClean, the safe, easy, dependable, and SMART way to get rid of waste. BioClean contains friendly bacteria that actually eat waste… leaving you with a clean, fresh, free flowing drain or system. No more dangerous chemicals or expensive equipment. Try BioClean today.
P.6.7 Bio-Clean 2 (or give other product name) *NEW
Stop plumbing problems from the inside out with BioClean! Nothing is more effective for biodegrading waste in septic systems. BioClean contains friendly bacteria that change waste into water, carbon, and other elements, that run harmlessly out of your waste system and into the ground for use by plant life. Kitchen sinks, bathtubs, garbage disposals, septic tanks… all these and more can benefit from safe & easy BioClean. Ditch that pesky mechanical equipment and those harsh chemicals, and renew your system with BioClean today. Ask your ______ plumber for the details.
P.6.8 Bio-Clean 3 (or give other product name) *NEW
Are you frustrated by slow draining pipes in your home? Maybe you’ve noticed excessive backups, unpleasant smells, or discolored showers, tubs, and sinks? At _____ Plumbing, we have the perfect, environmentally sound solution to rid your pipes of muck, including grease, oil, food and hair… the Drain Maid! The Drain Maid system, featuring Bio Smart, is a natural drain and septic system treatment that guarantees homeowners, who use it regularly, will enjoy the convenience and peace of mind of living with clog-free drains all year round. It’s a totally organic drain maintenance program that eats away all the gunk in your pipes, and it’s 100% environmentally friendly! We guarantee after having your drains augured and using drain maid for one year, if your drain backs up again we will auger it again for free!
P.6.9 We do it all
Did you know that we here at _____ Plumbing do more than just toilets, water heaters, and sinks? We offer the latest technology in slab leak location services, soft water units, gas line repairs, reroutes, property management plumbing services, and so much more. Ask our friendly customer service representatives more about all the great services we offer when we return. We know how valuable your time is, so thanks for holding, we will be with you shortly.
P.6.10 Water Restoration services *NEW
No one has time for a plumbing leak! And the last thing you need to worry about is water stains ruining your walls or cabinets! At _____ Plumbing, we’re happy to provide water restoration services. Ask for more details when we return. Just another great service from a company you can count on.
P.6.11 Tankless Water Heater 1 *NEW
There is nothing worse than no hot water if you are ready to take a bath, shower, wash dishes or do the laundry. If you need water heater repair, the signs are usually fairly obvious. Your hot water may be cold, is the color of rust, or you may notice a foul odor resembling rotten eggs. You will possibly see a leak near your water heater or you will hear a loud rumbling noise. There is no need to panic when these things happen, because our water heater and tankless water heater installation and repair experts deal with these kinds of problems all the time. Just give us a call and we will provide water heater replacement or repair in a fast and efficient manner.
P.6.12 Tankless water heater 2 *NEW
Do you run out of hot water before you run out of shower time? It sounds like a tankless water heater might be a solution for you! We feature many brands of hot water systems, designed to save you precious natural resources — water and energy. Tankless water heaters only heat water when you ask for it! Why keep a tank of hot water in your home while you are at work or running errands? Most tankless water heaters are eligible for tax credits or energy rebates, when we come back on the line we would be happy to assist you.
P. 6.13 Water Quality Test *NEW
Did you know that there could be as much chlorine in your drinking water as in a swimming pool? It’s true, some municipal water can have the same percentage of chlorine as a swimming pool. ____ Plumbing is you healthy water expert, ask one of our customer service representatives how you can get a water test to make sure your water is safe to drink. ____ Plumbing is committed to making sure all of our customers are educated on the quality and safety of the water in their home. Ask us for details, when we return to the line.
P.6.14 Clogged Drains 1
So, you’ve got a backup in your drain. At _______, we know that problems with your plumbing system can be scary, stressful, expensive and even dangerous. But most plumbing problems can be avoided with the right team on your side. Clogged drains are a big hassle. Some of the most common problems that can arise from your drain and drainage system include; roots from trees and shrubs, foreign objects, drain pipe wall collapse and misalignment of piping sections. Regular maintenance on your drains will prevent problems in the future.
P.6.15 Clogged drains 2 *NEW
[Fx toilet flushes] Child voice: Take Cover!
F: Clogged drains and toilets rank among life’s major nusisances and biggest messes! How can you prevent an overflow? Just ask about drain services from ______! Our technicians help prevent clogging with a camera to see why the clogging is happening. You get to keep it clear with Bio-Clean; a great monthly organic product to eliminate grease, hair, food sewage and other material that can cause blockage. Be sure to ask for more information when we return!
P.6.16 shower repair and installation *NEW
[Fx water running] F: I love my bath time!
M: Did you know that many of today’s bathrooms feature an assortment of shower and tub layout designs, locations and purposes? Most are conventional tub & shower combinations, while others may feature ornate separate designs with a variety of water jets, shower heads and faucet designs. Even though their designs may vary, showers and tubs are still devices that are tied to a sanitary sewer system and used primarily for hygiene purposes. Shower drain repair continues to be one of the most common household clogging issues. At ______ Plumbing, we specialize in all kinds of tub and shower repair and installation. Be sure to ask about a free drain cleaning estimate when we return!
P.6.17 leaky faucets *NEW
[Fx dripping water] Leaky faucets cause more than just annoying sounds, they also cost homeowners hundreds of dollars each year! Have one of _____’s master plumbers eliminate those pesky drips and let you return to sleep filled nights and a cash filled wallet.
P.6.18 high efficiency toilets *NEW
[Fx Jeopardy music] Here’s some useful facts for you while you wait! During their famous walk on the moon, Neil Armstong’s and Buzz Aldrin’s spacesuits had built in cooling systems utilizing a liquid cooling undergarment. [Fx Astornaut voice “That’s one giant step…] Before electricity generation began over 100 years ago, homes were lit with kerosene lamps, food was cooled in iceboxes and wood-burning or coal-burning stoves warmed rooms. And, more than 45% of water use in the average American home occurs in the bathroom, with nearly 27% being used by toilets. Learn how by upgrading to high efficiency toilets, you can save money! [Fx cash register ring] Ask us how when we return!
P.6.19 Garbage Disposal
Are you in need of garbage disposal repair? Because garbage disposals involve a mechanical piece of equipment and is ultimately tied to your sanitary sewer or septic tank system, plumbing problems may occur. Should you experience a garbage disposal that doesn’t work; you can contact _______, where our plumbers are expert in the repair, installation and maintenance of garbage disposals. We appreciate your patience; someone will be right with you.
P.6.20 Solutions for Emergencies
Thank you for calling ____. When it comes to your main sewer lines and water lines, your peace of mind depends on them working properly. Problems like sewer backups, clogged lines, damaged pipes, as well as issues with leaks, high water pressure and low water pressure can leave your home in disarray! At _________, we provide effective solutions for all emergencies and minor headaches alike. We also perform a variety of preventative and restorative measures for both your water and sewer pipes, including whole house re-piping.

7. HOLIDAY

P.7.1
Happy holidays to you and yours from all of us here at ____ Plumbing. At ____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. Have a safe and joyous season!
P.7.2
We’re hoping for a joyous holiday season for you. At____Plumbing, we’re fanatics about using professional quality products. We demand reliability for our clients and only install the best performing products and giving you top quality service. ____ Plumbing’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your plumbing needs. Someone will be with you in just a moment.
P.7.3
We at ____ Plumbing respect and appreciate our clients… AND we understand that running into a plumbing problem was the last thing you needed during this holiday season. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At____ Plumbing, customer courtesy is always guaranteed… Thanks for calling… and have a happy holiday
P.7.4
Happy holidays. Trust your plumbing worries to ____, where we have the experience, products and know-how to handle all your plumbing needs. Our excavation services include septic systems and water or sewer line drainage. We can help you prevent flooding with our basement sump pumps and can repair or replace that damaged water well pump. With a 100% satisfaction guarantee and the best warranties in the industry, you can’t go wrong by trusting your plumbing needs to ____this holiday season.
P.7.5 **Please modify name brands to reflect your business**
During the holiday season, you can turn bath time in to RELAX time! ____ Plumbing offers a wide variety of whirlpools from names like Jacuzzi, Pearl, Aker, Ultra-Bath and more! Ask us about the River Bath Tub from Kohler. It’s 72-inches around and designed for the ultimate in luxurious comfort! Have you considered a whirlpool as a gift? Let us make your holiday season one to relax in.

8. SEASONAL TIPS

P.8.1 Winter weather pipe-care
With colder weather coming, many people are tempted to save on heating bills by turning down their thermostats. Actually, lowering a thermostat can cause freeze-ups in the pipes, costing the homeowner hundreds in emergency fees and expensive repair bills. Don’t be tempted. During cold snaps, keep your thermostat at your normal living temperature. The money you spend on heating fuel could save you in the long run.
P.8.2 Safety tip *NEW
Do you know where your main water shutoff valve is located? Do you know where your main GAS shutoff valve is located? How about your main heating shutoff switch? Did you know that flushing out your water heater will increase its efficiency? At ____ Plumbing, our technicians know all these things, and will share the information with you.

HVAC statements

1. HVAC PRICING

H.1.1
Did you know that there are more than 100 important components in your air conditioning and heating system? And more than 50 things that can go wrong! Some, just a nuisance. And some that can spell disaster! When something goes wrong with your air conditioning or heating, you want it fixed right away. You don’t know what’s wrong, but you know you’re uncomfortable. Problems with your air conditioning or heating systems can be scary, stressful, expensive and even dangerous, but they can also be nonexistent with the right team on your side. That’s why at _______, you can rest assured that with our Upfront Pricing, there’s no surprises and you’re sure to have your air or heat working when you need it! Ask about Upfront Pricing when we return in just a moment.
H.1.2
At _______, all of our customers are valuable! That’s why we offer our trademark Upfront Pricing. You can rest assured that all of our technicians are not only professionals, but that they’ll give you a price up front, and that price won’t change… no matter how long it takes to complete your repair! We appreciate your patience, and we’ll be right back.
H.1.3
[fx=clock ticking] At ______, we understand that time is money! So you can rest assured that we’ll always give you our trademark Upfront Pricing to let you know how much your repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With Upfront Pricing from ____.
H.1.4
Thank you for calling _______. Don’t be fooled by technicians that give free estimates over the phone. Often, consumers become frustrated because the price to complete the job is actually much higher. At _________, we offer Upfront Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it.
H.1.5
Unlike contractors that hand you a “jaw-dropper” bill just before they leave… ________ believes in pricing that’s fair, honest, and upfront. We give you options for solving your home’s climate control problem, tell you how much each costs to the penny, then wait for your approval before we do the work. Our simple upfront pricing is just one of the many reasons we have so many repeat customers. Thank you for calling; we appreciate your business.
H.1.6
Need a repair but don’t want surprises when you get the bill? We know what you mean. Our upfront pricing means you know the price before we start. We don’t charge more, even if the job takes longer. Displaying the Technician Seal of Safety, our technicians are fully trained, have been back ground checked, drug tested, and come to your home in a fully stocked truck we like to call our “warehouse on wheels.” That’s the way we do things here. No surprises, just honesty. Every time. Please hold a moment longer.

2. CLUB MEMBERSHIP

H.2.1
How would you like to protect your home from costly and annoying air conditioning and heating problems… for just pennies a day? Introducing our exclusive Club Membership, created just for people like you who love your home enough to protect it from unexpected breakdowns. Ask us about the benefits of Club Membership when we return to the line, and secure your family’s home for the future.
H.2.2
Thank you for calling. For just pennies a day, you can protect your family from unexpected air conditioning and heating breakdowns. As an exclusive Club member at_________, you will enjoy incredible benefits such as priority service, a 25% discount on repairs, a month’s free membership, and more! All for just (YOUR PRICE HERE) a month. Ask us how you can become a Club member when we take your call.
H.2.3
Introducing the exclusive Club Membership from________. As a member of the Club, not only is your home protected from heating and air conditioning problems, YOU automatically go to the top of our service list whenever you have a repair emergency! Imagine being priority-service protected every hour of every day! It can all be yours for a low $_____ a month… A small price to pay for peace of mind, don’t you think?
H.2.4
Thanks for calling _________. Want to save money on your current repair as well as those in the future? Ask about our exclusive Club Membership. Besides the benefit of routine, scheduled maintenance, being in the Club also puts you on the top of the list when you call with any heating and air conditioning concern. If you’re looking for peace of mind, our Club Membership is the plan for you.
H.2.5
[fx=movie trailer music] _______Pictures is proud to present [fx=music climax] (voice reverb) “Club Memberships.” Don’t miss this heartwarming tale of a simple, affordable program that saved one (YOUR STATE HERE) town from the heat of summer. For just pennies a day, families in _______ and beyond enjoyed the sun with assurance that their homes will remain cool and inviting all summer long. Priority service protection… every hour… every day… only with “Club Memberships.” (disclaimer) Now available at_________. Ask your service representative for details.
H.2.6
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!”
F: Have you heard the news? A Club Membership from _________can protect your home from unexpected air conditioning & heating breakdowns… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your ________ representative for details. And thank you for your patience.
H.2.7
[fx=Hawaiian music] Leave your worries behind this season, with a Club Membership from _______. As a member of the Club, your home is protected from air conditioning problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… play outside in the sun [fx=waves, seagulls], and let the team at _____help you keep your cool.
H.2.8
[fx=50’s music] Make heating worries a thing of the past… with a Club Membership from_______! Besides the benefit of routine, scheduled maintenance, Club Membership also puts you on the top of the list when you call with any heating or air conditioning concern. You can even receive discounts on installations and repairs! Find out more in just a moment.
H.2.9
Join the growing number of _______’s Maintenance Plan members for all your heating and air conditioning needs. Please ask our customer service representative for more information. With any of our preventative maintenance programs, you will automatically become a priority customer. That means a 10% priority customer discount on all your heating and air conditioning needs. Remember, our technicians are available 24 hours a day, seven days a week.
H.2.10 Preventative maintenance *NEW
Don’t wait till it breaks, Get you’re A/C system serviced today. There is nothing better for your heating and/or air conditioning system than annual maintenance. Annual maintenance allows your system to work at peak efficiency year in and year out. A system that is maintained annually experiences considerably fewer breakdowns. This virtually eliminates the need for you to pay for costly repairs. You’ll enjoy the peace of mind in knowing that your system is saving you money on your utility bills every time it comes on. In some instances, the energy savings are enough to pay the cost of the planned annual maintenance service. Ask about our great specials when we return to the phone & remember “We Can Fix It!”

3. HVAC GENERAL

H.3.1
Thank you for calling _________. Our office hours are (YOUR HOURS HERE). We appreciate your patience. Please remain on the line and one of our friendly representatives will be right with you.
H.3.2
Thank you for calling. __________is a locally owned family business with over (YOUR YEARS OF BUSINESS HERE) years in business under our belts. We’re a 24 hour service, and we do offer financing. Ask us for the details when we take your call in just a moment.
H.3.3
Welcome to ________, where we fix it right and we fix it now. We appreciate your call and your patience while holding. We’ll take your call momentarily.
H.3.4
For your security and peace of mind, we at ________operate a drug free work place. We’re proud of our commitment to the continued education and training of our service technicians with the latest in heating and cooling technologies. Remember… You can count on the experts at_______. We’ll be right with you.
H.3.5
At ______, we understand that your time is valuable. That’s why, “If there’s any delay, it’s you we pay.” If we’re late for your service appointment, you’ll get paid five dollars per minute! How can we promise such punctuality? Because of our commitment to customer service, we use the latest software.
H.3.6
Thanks for calling ________ where we keep you cool when your hot and hot when your not. For service that can’t be beat call _______.
H.3.7
Thank you for calling _________. Hot or Cold we can help. Our professional staff of Service Technicians will keep you comfortable all year long, so remember for service that can’t be beat call ________.
H.3.8
Thank you for ______, the company that cares. We’ll be with you in just a moment. Meanwhile we’d like to thank you for thinking of us… and to remind you that all our technicians are highly trained and always up to date with the latest advancements and proud of the strict standards we maintain.
H 3.9 Social Media/webpage *NEW
Thanks for calling _____. Interested in knowing more about us or connecting to us on a social network? Then we invite you to check us out on Facebook or visit our website at ______.com. There you can connect with us and even drop us a comment or question about our service! We appreciate your patience. Please remain on the line and one of our friendly representatives will be right with you
H3.10 Drug Free Workplace/Family-owned business *NEW
Thank you for calling ______. Did you know we’re a drug-free workplace and family-owned business? We don’t like opening the door to strangers any more than you do. But when a certified ____ technician calls…no worries. Our polite ____ tech will serve you quickly, efficiently and treat you like a member of the family.
H 3.11 Peace of Mind *NEW
Welcome to _______, where we fix it right and we fix it now. You’ll have peace of mind knowing that we comply with all codes, licenses and laws. At _____, we treat you like family. Thank you for your patience, we’ll be right with you.
H 3.12 Keep your home comfortable *NEW
Your Home… The place you share with those you love most; your haven in a busy world. A place whose comfort we’re here to protect. From winter’s chill through the dog days of summer, our primary goal at ________, is to keep your home comfortable for you and your family. But, that’s just the beginning. We also offer you peace of mind , ensuring your equipment operates safely. We help you save money on your fuel bills. And, we help deliver relief to those with allergies and many others concerned with the quality of the air they breathe. Visit us online at (YOUR WEBSITE HERE) to learn more!
H 3.13 Fully stocked vans Creative *NEW
(surfer guy) M: [Fx at the car wash song] Oh Dude! I’m just getting’ these vans all sparkling clean before they hit the road, man! It’s our warehouse on wheels and they got to look good to represent _____ … shhhaaaaw! I mean, everyone expects a ________ van to be sparkling clean and fully equipped to get the job done& uh& right! I mean, we want to make sure your system is up and running without any delay so that you and your family are well take care of, dude! To save you time and minimize the hassle, we properly stock all of our service trucks from the warehouse with everything we need to get the job done right, the first time; no wipeouts, man! Just look at how this van sparkles!

4.HVAC CUSTOMER SERVICE

H.4.1
At ________, we are committed to our customer’s needs because we care. Our goal is to provide you with honest, quality service that exceeds your expectations. We even back up our commitment with our 100% satisfaction guarantee! Why not use this call to find out more? We look forward to giving you the respect and attention you deserve. We’ll be right with you.
H.4.2
Our motto is 100% customer satisfaction today and in the future. We don’t claim to have all the answers, which is why we want to hear from you. We promote an open door policy and encourage customer input. So, if you have a good idea, or even a problem to be solved, please talk to us. Your insight and suggestions can only help us improve.
H.4.3
_______is an air conditioning and heating company without fear when it comes to customer service. It’s called professionalism, and it starts when one of our highly skilled installation and service technicians arrives… neatly attired and driving one of our sparkling clean new vehicles. Interior work is done with fresh clean drop cloths in place, so your floorings and furnishings are protected. Courtesy and competence go hand in hand with ________. We’re definitely a company ahead of the pack, and isn’t that what you deserve? At _______, we keep you comfortable.
H.4.4
Do you know where your main water shutoff valve is located? Do you know where your main GAS shutoff valve is located? How about your main heating shutoff switch? Did you know that flushing out your water heater will increase its efficiency? At_________, our technicians know all these things, and will share the information with you. All you have to do is ask.

5. HVAC NEW UNITS

H.5.1
We can help you beat the cold weather by installing a high efficiency heating system and providing you with complete maintenance and service afterwards. One of our staff members would be happy to speak with you about high efficiency heating when your call is answered shortly.
H.5.2
At ________we are your retrofit specialist. If you’re ready to get rid of that old, ineffective air conditioning and heating unit, we can replace it with one of your choice from a variety of quality manufacturers. We’ll provide you with a high efficiency system to fit your needs AND your budget. And with the higher sear ratings on the new units, you’ll find your lower energy bills make the change worth it. Just ask. We’ll be delighted to have one of our professionals give you an in home evaluation and estimate at no charge.
H.5.3
Ouch! Did you get your recent energy bill? You may want to consider learning about the new, advanced technology, high efficiency equipment offered by _________. One of our deluxe systems can save you 30-50% on your energy costs. Hey, you don’t want to be spending more than you have to, do you?
H.5.4 NSI 3000
Protect the people you love most… your family! NSI’s professional grade low-level carbon monoxide monitor is true protection for all age groups and conditions, espcecially infants, children, the elderly and highly sensitive or ill people. NSI’s Model Three-thousand Monitors use the same electrochemical sensor technology found in professional CO analyzers, and are calibrated using actual carbon monoxide. This up-to-date technology ensures that you know there’s a problem before it reaches dangerous, or even deadly CO levels… long before other detectors begin to work! Ask us how an NSI Three-thousand Monitor can help keep your home safe and healthy when we return.
H.5.5 High Efficiency Hybrid
Join the growing number of _______’s Maintenance Plan members for all your heating and air conditioning needs. Please ask our customer service representative for more information. With any of our preventative maintenance programs, you will automatically become a priority customer. That means a 10% priority customer discount on all your heating and air conditioning needs. Remember, our technicians are available 24 hours a day, seven days a week.
H.5.6 Installation
If you require the installation of new heating and air conditioning equipment or the repair of existing equipment, we can help. ____ offers installation, repair, replacement and servicing for all your Heating, Ventilation and Air Conditioning (HVAC) needs. We offer emergency services 24 hours a day, 7 days a week. We specialize in a variety of products, and we can install all types of HVAC items in your home, including air conditioners, furnaces, heat pumps, air handlers, boilers, ductwork and indoor air quality and thermostats. When we return, let us know how we can help you today.
H.5.7 We can help!
We can help you beat the cold weather by installing a high efficiency heating system and providing you with complete maintenance and service afterwards. One of our staff members would be happy to speak with you about high efficiency heating when your call is answered shortly.

6. HVAC GUARANTEES WARRANTIES QUALITY

H.6.1
Have you heard about our 100% guarantee? If you are not 100% satisfied with the service we provide, we will refund all of your money. We guarantee that repairs on your equipment are fixed right or the repair is free. If a repair fails during the season, we will repair it again absolutely free. We also guarantee that the equipment we install will perform as we have stated. If the system does not heat or cool your home to your satisfaction, we will remove it and return 100% of your investment.
H.6.2
Thank you for calling __________, where we always guarantee that repairs are fixed right… every time. Ask us about our 100% guarantee when we take your call.
H.6.3
At __________, we have focused our attention on providing the best major name brand cooling and heating products and service to homeowners. Many of these products offer a 13 plus sear rating, efficient scroll compressor, and 5 year parts and labor/10 year compressor warranty. We also offer exceptional service after the sale, to keep your unit operating at peak performance year after year. We’re sure you’ll be totally satisfied with every aspect of our company, from engineering, to installation, to service and maintenance. At ________, our goal is to make you happy and keep you happy.
H.6.4
Have you ever answered your door, and not known the person on the other side? For your peace of mind, all of our technicians wear an identification badge. We subscribe to the ‘Technician Seal of Safety” that assures you all staff members are drug free, well trained, and have had a criminal background check performed before employment with _____. Thank you for holding, our representative will be with you momentarily.
H.6.5
________ is proud to announce that all of our technicians are 100% NATE Certified. We are one of just a few companies in the United States to claim this honor. With ______, you will always get a well trained, skilled technician to solve your heating and Air conditioning problems. Please continue to hold, and we will be right with you.
H.6.6
________ is your AC service specialist. From our experienced management to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the ________ team will take care of it. Thanks for calling. We’ll be right with you.
H.6.7
At _________, we are committed to your family’s health and safety. If your gas heating system is older than 5 years, it’s time to check it for potential leaks that could cause deadly carbon monoxide poisoning. All of our technicians have been trained using a hydro scan, the world’s first patented heat exchanger inspection system. This advanced technology allows us to be certain of the condition of your heating system, and insures your family’s health and safety. Most companies think this is too much work. We think it is the least we can do!

7 . HVAC SERVICE AND REPAIR

H.7.1 General Service
_________is your AC service specialist. From our experienced management to our seasoned team of professional technicians, we provide skilled, courteous service with every call. Whatever your service or repair need, rest assured that the ______team will take care of it. Thanks for calling. We’ll be right with you.
H.7.2 Free In-Home Estimates
Thanks for holding. When we return to the line, be sure to ask about our free in-home estimates. A free in-home estimate allows us to accurately assess your comfort needs, and then provide you with a quote to keep you comfortable. Schedule your in-home estimate when we return to the line.
H.7.3 Hydro Scan
At _________, we are committed to your family’s health and safety. If your gas heating system is older than 5 years, it’s time to check it for potential leaks that could cause deadly carbon monoxide poisoning. All of our technicians have been trained using a hydro scan, the world’s first patented heat exchanger inspection system. This advanced technology allows us to be certain of the condition of your heating system, and insures your family’s health and safety. Most companies think this is too much work. We think it is the least we can do!
H.7.4 Maintenance 1
If you’re looking for a cure to the common cold, you’re calling the wrong place. But… If you’re looking for peace of mind in knowing that your heating and cooling systems are properly maintained, a _________custom maintenance agreement is the assurance you’re looking for. Rest assured that ___________will fix your problem right the first time and perform routine maintenance to keep your system working properly. Ask for the details on our maintenance agreement programs when we take your call.
H.7.5 Maintenance 2
Welcome to _________. You wouldn’t drive your car 100,000 miles without an oil change or tune up…why let the important investment, of your home’s HVAC system go without Proper preventive maintenance? Designed to increase efficiency, extend equipment life and reduce the likelihood of a breakdown, a tune up from ______will help you make the most of your system for years to come. We use state of the art inspector and hydroscan camera technology to help perform your maintenance to ensure that you recieve the best service possible. Thanks for holding; we’ll be right with you.
H.7.6 Maintenance 3
Scheduled maintenance can virtually eliminate costly repair bills, cut your energy cost and give you peace of mind. The better you maintain your system, the better it will take care of you. At _______ our highly trained professionals will ensure that your system is operating at peak efficiency. Ask us about our Service Agreements. A representative will be with you shortly, thanks for holding.
H.7.7 Preventative Service
It’s been said that “An ounce of prevention is worth a pound of cure.” That’s why _________ is the areas only prevention company. Our highly trained Prevention Specialists, are focused on fixing your problem right the first time and then taking measures to prevent things such as utility overpayment, future costly repairs and even premature system replacements. We’ll be more than happy to answer any of your questions when we return to the line. Thank you for your patience!
H.7.8 HomeEnalasys
Don’t pay more on your energy bill than you have to….________has a solution to save you money. We are proud to offer the Honeywell HomeEnalasys, a high tech check up for your home. Our certified service technicians can measure key components of HVAC system performance, and then offer recommendations that will increase comfort and energy efficiency. Ask us for more details about the Honeywell HomeEnalasys or schedule your dignostic check-up when we return to take your call.
H.7.9 Zoning
(customer testimonial) F: “Before we had zoning, my husband and I would always fight over the thermostat because I felt the upstairs was too hot and the basement was too cold. So now everything is just right thanks to our new zoning system with three thermostats. It’s great! Thanks _______!”
H.7.10 Summer Service
Thank you for calling _________. Our professional staff of service technicians are ready to ensure your home comfort system is ready to serve you throughout the year. With summer fast approaching, its time to make sure your cooling system is operating at peak efficiency, and that the climate in your home remains comfortable. With a conveniently scheduled annual maintenance appointment you can virtually eliminate costly repair bills, cut your energy costs and gain some piece of mind. The better you maintain your system, the better it will take care of you. Thank you for holding, a representative will be right with you.
H.7.11 Total Source Removal
Thank you for calling _______. We’ve been serving greater ____ homeowners and businesses for over ____ years and our commitment to exceeding your expectations is stronger than ever. At ______, we use the only method recognized by the National Air Duct Cleaners Association as fulfilling all requirements to clean your air system. This method is called “total source removal”. We are licensed HVAC contractors and members of the National Air Duct Cleaners Association (NADCA). ________ has ASCS certified cleaning specialists on staff who specialize in air system cleaning for residential, commercial and industrial customers. Thank you for holding… a representative will be with you in a moment.
H.7.12 Duct Cleaning
Would you like to know more about duct cleaning? Most homeowners or businesses think cleaning only the ductwork is enough…actually the entire HVAC system should be cleaned. By cleaning all components of the system you can reduce the risk of re-contamination. ________ follows standards set by NADCA (National Air Duct Cleaners Association) to ensure the complete system is cleaned. What do we mean by complete system? A complete system includes… Air ducts, Coils, Drain pan, Registers, Grills, Air plenum, Blower motor and assembly, Heat exchanger, and Air Filter and Cleaner. Please note that due to the many sizes of filters, ___________does not stock or replace filters on your furnace. So, If you notice dirt or dust on the registers in your home or business it may be time to have your system cleaned. When we return to the line, ask how we can schedule your next cleaning and remember to visit our website at __________.com.
H.7.13 Ductless Split Systems
Save energy, and save money with the Ductless Split Systems! For decades, the split-ductless air conditioning systems have been the quiet solution for cooling and heating problems around the world. It’s powerful yet quiet, and efficient and will give you years of worry free operation! It’s the air conditioning system everyone is talking about! And at _______, you can count on us to deliver quality systems, everytime! Be sure to ask how a Ductless Split System can work for your home or office when we return.
H.7.14 Service everything we sell
Welcome to _______. We maintain a factory-authorized service center with many of the parts needed for repairs in stock, so we have the ability to repair and rebuild systems on premises as well as a fleet of service vehicles ready to be dispatched for any in home repairs required. We proud to offer extended warrantee programs, available at your request, and all work performed by our uniformed service technicians is guaranteed! So why not schedule your appointment today? Thanks for holding, we’ll be right with you!
H.7.15
F: What’s up with the cold draft in my home?
M: When it comes to repairing and providing maintenance for furnaces, you can rest assured that your investment will be protected when you use _______. A home furnace is a major appliance that is permanently installed to provide heat to an interior space through intermediary fluid movement, which may be air, steam, or hot water. Whether you need a forced-air furnace, or a gravity furnace, our highly trained servicemen can help you make the best decision for your home.

8. INDOOR AIR QUALITY

H.8.1
Thanks for calling ___________. Did you know that pollen, cat dander, tobacco smoke particles, mold spores and household dust all contribute to poor indoor air quality making the air inside your home a health risk? _____________has the solution. We’ve been cleaning the air in homes since 1989. Our HEPA Filters are 99.97% effective at removing these airborne particles from the air that passes through the filter. Ask a representative today about HEPA filters and breathe easier with __________.
H.8.2
Did you know that you spend 90% of your time indoors, and that the air inside your home may be any where from 2 -100 times more polluted than the air outside your home? Mold, dust, cat dander and smoke particles can all contribute to poor air quality making your home’s air a health hazard. _________ has the solution. We use state of the art diagnostic and cleaning technology to improve your air quality so you can breathe easy knowing that you and your family aren’t experiencing harmful contaminants. Ask us for details, when we return to the line.
H.8.3
Did you know that the air you breathe in your home could be as much as 3 to 5 times more polluted than the outside air. The EPA has now stated that “Indoor pollution is now our nation’s number 1 environmental health concern. ___________ has the solution. We are using state of the art diagnostic and cleaning technology to improve your home air quality so you can breathe easy knowing that you and your family aren’t experiencing the effects of breathing harmful contaminants. Ask us for details, when we return to the line.
H 8.4
Could your home or work environment be a much healthier place? Does anyone in your home or office have allergies, asthma or respiratory problems? Anyone suffer from headaches, nasal congestion, or sinus problems? Does anyone smoke indoors? Are there pets in the house? Do you notice stale or musty odors when the furnace or air conditioner runs? Do you notice dust on surfaces soon after cleaning? When we return to the line tell us how long it’s been since your furnace and ducts have been professionally cleaned…..and remember to visit our website at __________.com!
H.8.5
________ Indoor Air Quality experts can convert your heating and cooling system into a whole-house AirTreatmentCenter. To control pollutants that are injurious to your health, advanced air cleaning systems like the MicroPower Guard are designed to remove the smallest particles from the air; while the OxyQuantum UV lights will control both the germs and gasses in your home. Store bought filters cannot remove the smallest of allergens and have no capability of having any effect on germs and gasses. Be sure to ask us about Indoor Air Quality for your home when we return.

9. HOLIDAY

H.9.1
Happy holidays to you, and thank you for calling ________. Our holiday office hours are Monday thru Friday, 8am to 4pm. We appreciate your patience. Please remain on the line and one of our friendly representatives will be right with you.
H.9.2
During the holidays, we wish you and your family a peaceful and warm season. We’re proud of our commitment to continuing education and training our service technicians with the latest in heating and cooling technologies. Remember… You can count on the experts at _______to keep you warm this holiday season. We’ll be right with you.
H.9.3
Rest easy this holiday season, with a Club Membership from_________! As a member of the Club, your home is protected from air conditioning & heating problems, and YOU automatically go to the top of our service list whenever you have a repair emergency! So go ahead… enjoy the holidays, while the team at _______keeps you comfortable.
H.9.4
As we approach the close of another year, we thank you for your business and look forward to a prosperous 200_. Let us help you beat the cold weather by installing a high efficiency heating system and providing you with complete maintenance and service afterwards. One of our staff members would be happy to speak with you about high efficiency heating when your call is answered shortly. Happy holidays from your friends at _____.
H.9.5
Ouch! Did you get your recent heating bill? You may want to consider learning about the new, advanced technology, high efficiency equipment offered by _________. One of our deluxe systems can save you 30-50% on your energy costs. We want to keep you warm this holiday season, but you don’t want to be spending more than you have to, do you?

Electric Statements

1.ELECTRICAL PRICING

E.1.1
Welcome to _____Electric. As one of our valued customers, you can rest assured that you’ll always receive our trademark Upfront Pricing. Our professional technicians will give you a price up front, and that price won’t change… no matter how long it takes to complete your repair! Thank you for holding. We’ll be right back to take your call.
E.1.2
[fx=clock ticking] How many times have you heard, “Time is money?” At _____ Electric, we’ll always give you our trademark Upfront Pricing to let you know how much your repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With Upfront Pricing from _____ Electric.
E.1.3
It’s been said that “Half a truth is often a great lie.” That’s why at _____ Electric we never quote prices over the phone. Most consumers have been lured at some point by electricians that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At _____ Electric, we offer Upfront Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it. Thank you for holding; we’ll be right with you.
E.1.4
Are you worried about what your repair will cost to complete? Are you apprehensive about paying someone by the hour, to try and fix your problem? That’s why at ______ Electric our technicians always give you a Upfront Price before they begin any work. You can rest assured that if your job doesn’t change, neither will your price. When our technicians come to your home or business you won’t have to worry about unpleasant surprises at the end of your job. Thank you for holding. We’ll be right back to take your call.
E.1.5
Thank you for calling ________. As one of our valued customers, you can rest assured that you’ll always receive our trademark Upfront Pricing. Our professional technicians will give you a price up front, and that price won’t change…no mater how long it takes to complete your repair! We’ll be right back to take your call.
E 1.6 *NEW
Welcome to ______. We take extreme pride in our customer service and the value we provide on each job we perform. Open 24-hours a day, 7-days a week, we always have live customer service representatives to help you when you need us! With our Up-front pricing, we charge by the job, not by the hour so you’ll know the full cost before any work begins and all of our work is backed by a 100% satisfaction guarantee.
E 1.7 *NEW
Did you know that _____ offers free in-home, comfort consultations? If it’s time to replace a single piece or your entire HVAC system, ____’s highly trained comfort consultants will find the best fit for you and your home. After taking exact measurements and carefully listening to your needs, they will design the perfect system for you and provide you with an upfront price, in writing!

2. 100% SATISFACTION GUARANTEE

E.2.1
Thank you for calling _____ Electric. Some companies offer you a “concrete” guarantee… When their truck leaves your driveway, so does their guarantee! [fx=truck driving] Not at _____ Electric. We offer you 100% satisfaction guaranteed, or we’ll pay you… Enjoy the benefit of 100% guaranteed service with ____ Electric.
E.2.2
At _____ Electric, we guarantee that you’ll be satisfied with our service. In fact, we’re so sure you’ll be pleased that we’re willing to put our money where our mouth is. If you’re unsatisfied for any reason, the service is free. It’s that simple. _____ Electric… Celebrating over 10 years of satisfied customers.
E.2.3
You’ll be satisfied with _____ Electric’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our service and repairs. You can be certain that our professional technicians will do their best to make you happy with our visit… every time. Thanks for holding. We’ll be right with you.
E.2.4
Electrical problems got you fuming? Relax! We’ll take care of it. At _____ Electric, our customer is our #1 priority. We guarantee to deliver you great service… We’ll even back that with our 100% money-back guarantee! We appreciate your patience while on hold, and our customer service representatives will be with you shortly.
E.2.5
Electrical problems can be stressful. But don’t worry… At ______, our simple formula for doing business isn’t! When you ask us to address an electrical need, we first assess the problem. Then we discuss it with you, the customer, and offer you as many different choices as possible for solving the problem. We believe in letting our customers choose what best suits them so that they can feel comfortable about the decisions they have made. And the result? 100% customer satisfaction… guaranteed. We appreciate your business. Please continue to hold.
E.2.6
We understand how frustrating it can be for contractors to leave your home without cleaning up after themselves. That’s why at ________, WE TREAT YOUR HOME JUST LIKE OUR OWN. We take great pride in leaving your home in the same condition it was in when we arrived, and we back this with our 100% satisfaction guarantee. Thank you for holding. We truly appreciate your business.

3. CREDIT CARD PAYMENTS

E.3.1
Minimize the hassle… Pay for your electrical service or repair with your major credit card! Just give us your credit card information when we take your service order, and you can complete the transaction before our professional technician leaves your home. No bills… no inconveniences… no worries. Ask us about credit card payment when we return to the line. Thanks for holding.
E.3.2
We at _____ Electric love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple! Let us tell you more when we come back to take your call.

4. GENERAL QUALITY

E.4.1
Welcome to _____ Electric, the service provider for all your electrical needs. At _____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. Thanks for holding. We’ll be right with you.
E.4.2
At ______ Electric, we are fanatics about using professional quality products. We demand reliability for our clients by installing only the best performing products and by giving you top quality service. _____ Electric’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your electrical needs. Someone will be with you
E.4.3
We at _____ Electric respect and appreciate our clients… AND we understand that running into a electric problem was the last thing you needed today. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At _____ Electric, customer courtesy is always guaranteed… Thanks for calling. Please continue to hold.
E.4.4
You don’t have time for electric repairs. That’s why at _____ Electric, we accommodate your schedule, not ours. Some companies make you wait all day by not scheduling a specific time for their visit. Not _____! We’ll schedule a specific window of time for you to expect our arrival, and we’ll be on time. Just another way that we at _____ Electric deliver great, prompt service to our valuable customers.
E.4.5
You can count on _____ Electric to deliver prompt, professional service with every call. Our courteous, uniformed technicians will treat you and your belongings with the utmost in customer care. Have questions or concerns? Please do not hesitate to let us know! We appreciate your feedback and look forward to assisting you. Thank you for your patience; we’ll be with you momentarily.
E.4.6
F: I’ve checked the circuit breakers and I have no clue what’s wrong!
M: That’s okay, because you’re not a professional electrician. At ____ Electric, we are electrical experts with over fifty total years of electrical trouble-shooting experience on staff. We know where to look for the cause of your problem and how to solve it. We’re “older home specialists” while others focus on new constructions, we’ll tackle electrical repairs, installations, or add on projects in homes more than ninety-nine years old! We make appointments that we keep… we don’t waste your time. Neat, clean and uniformed for safety and security, trained in true customer service… not lip service. We stock our trucks with more parts so we can finish the job on the first trip. Your satisfaction in one-hundred percent guaranteed. We want you happy enough that you’ll tell your friends good things about us!
E.4.7
Thank you for choosing ______ Electric. We believe our customers deserve the best, so why would you accept anything less than the best when you have a service need in your home or business. _____ Electric only employs the best! Our polite professionals are licensed with the state of ___, drug tested, background checked and professionally trained to ensure that you receive the highest level of service possible. Please stay on the line and our Client Care Representative will be with you shortly. We appreciate your patience.
E.4.8
Don’t take any chances with your family. Know who’s entering your home. Did you know that the top 3 trades taught in prison are Plumbing, Heating & Cooling and yes, Electrical. At ______ Electric we perform a criminal background check on all of our employee. In this day and age you can’t be too careful. At ______ Electric we worry about that so you don’t have to. When we return to the line ask us about our Technician Seal of Safety program and how you can have a photo ID e-mailed to you before our technician arrives. We thank you for your patience. We’ll be right back to assist you.
E.4.9
At _______, we provide the latest products that enable us to help you and your customers reduce your carbon footprint on the environment. From Compact Fluorescent Lamps and LEDs to Lamp, Ballast, and Battery Recycling services, to Variable Frequency drives, we have the solutions that can help reduce your energy costs. We strive to provide the newest products and services in the electrical industry designed to save you money while maintaining global sustainability. Please ask one of our knowledgeable Associates about which energy saving products are right for your application.
E.4.10
At ________, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal to exceed your expectations every time. We offer Upfront Pricing, 100% Satisfaction Guarantee, Credit Card Payments, and a Protection Plan Membership. Thanks for holding. We’ll be right with you.
E.4.11
Welcome to _______ Electric. We look forward to serving you today! _________ is your home for complete electrical service and installation. From ceiling fans and recessed lighting, to service upgrades, electrical maintenance, and generators… ______ does it all! Be sure to visit us online at _____.com. Thanks for holding; we’ll be right with you.
E.4.12
_______ #1 goal is providing our customers with value. Add to this our __ years of continued service excellence in _____ and _____ Counties, and it’s easy to see why our repeat customers are the greatest tribute to the value _______ offers. We encourage inquiries and hope ______ is your first choice when it comes to your electrical needs small or large. We will be right with you.
E.4.13
We appreciate your call, and we would like to remind you that no matter what electrical problem or service you are looking for, ________ has the solution. Our experienced team of trained electricians and systems technicians will complete your work in a timely and cost effective manner. Thanks for holding; someone will be right with you.
E.4.14
With technology changing at an ever increasing pace, the ______ team hopes that you won’t hesitate to make us part of your team. ______ is an industry leader when it comes to designing and building the most advanced data centers in ________. Ask us for details. We’ll be right with you.
E.4.15
Whatever your electrical needs are today, ____ can help. For _ decades, we have been providing quality electrical service, construction and engineering to the _____ and _____ Counties. When it comes to something as important as your electrical system, go with the name you trust….______.
E.4.16
Thank you for calling _______. We have been serving ______ for over __ years and we look forward to serving your electrical needs today, from something as simple as changing out a switch or plug, hanging a ceiling fan or even a service upgrade please hold and we will be right with you.

5. PRODUCTS AND SERVICES

E.5.1
Welcome to _____ Electric. We look forward to serving you today! _____ Electric is your home for complete electrical service and installation. From ceiling fans and recessed lighting, to service upgrades, electrical maintenance, and generators… _____ does it all! Be sure to visit us online at (your web address). Thanks for holding; we’ll be right with you.
E.5.2
Most people don’t realize how much of their life depends on a constant flow of uninterrupted electrical power. The cost of blackouts can quickly add up if you have food that can spoil, rely life sustaining medical equipment or medicine that needs to remain refrigerated, valuable data stored on your home computer, valuable electronic equipment that is exposed to power surges when power is restored. Now you can avoid the inconvenience, danger, and high costs associated with blackouts with your very own Energy Island Personal Power Supply.”
E.5.3
_____ Electric specializes in power back-up, conditioning, and alternative power sources. We are a value added retailer for the Liebert (lee bert) brand uninterruptible power supplies. We are also an Onan (oh’ nan) fuel generator dealer. Ask us about power back-up when we return to the line. Thank you for holding.
E.5.4
Did you know that ____ Electric specializes in same day service for small jobs? If there’s a light that doesn’t light or an outlet that’s out, don’t let it drive you crazy… call ____ Electric. We have qualified professional electricians that’ll arrive in their clean white uniforms that same day. And all of our work is guaranteed; no job is too small! _____ Electric …. We’ll never leave you in the dark.
E.5.5
Don’t be left in the dark. ______ Electric has 24 hour Emergency Service, 7 days a week, 365 days a year. We also have many different sized emergency generators for your home or business. Life doesn’t have to stop just because the power does. We value your business, please stay on the line and we’ll be right with you.
E.5.6
Don’t forget that Saturday is an option. Many people have jobs that keep them from being able to meet a service technician at their home during the normal 8 to 5 work day. _____ Electric has extended hours for your convenience. Our normal hours of operation are Mon-Fri 7:00am to 7:00pm and Sat 7:30am to 5:30pm. After that you can reach our 24 hour emergency staff. We want to make your service as convenient and enjoyable as we can. Please stay on the line and be right with you.
E.5.7
Most people don’t realize that you can have surge protection installed right on the panel to stop surges from entering your home and destroying appliances, computers and equipment. The cost of panel protection in most cases is less than your insurance deductible. It is simply something you must have to protect your home or office! Ask us for additional information. Please continue to hold, and we’ll be right with you.
E.5.8
_____ Electric offers a variety of electrical construction services. As a state certified electrical contractor specializing in industrial and commercial construction, we offer the electrical construction services for plant expansions, repairs, and modifications. We have an excellent track record in meeting our client’s construction deadlines. From office buildings to industrial facilities, call _____ Electric for assistance. Please ask for more information when we return to the line.
E.5.9
At _____ Electric, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal to exceed your expectations every time. We offer Upfront Pricing, 100% Satisfaction Guarantee, Credit Card Payments, 90 day-same as cash financing, and Club Memberships. Thanks for holding. We’ll be right with you.
E.5.10
[fx: gameshow music] M:game show host: It’s time to play Name that Company!
F:contestant: Bob, I’ll take Fire Alarms for 500
M: game show host: What company designs and installs lighting systems, digital fire alarm systems, high voltage systems, backup generators systems?
F:(fx: buzzer) That would be _____ Electric
M:(fx:dinging sound) That’s correct! Now time for the bonus question to double your money. Name the company that offers complete design and installation of Panasonic digital phones systems for small businesses to large multi-location corporations, plus installs Network and Data cables, paging systems and video surveillance systems?
F: Bob, that’s easy….. it’s also_____Electric.
M: That’s right, you’re today’s winner. [fx: audience applause and cheers]
E.5.11
_____ Electric offers complete design and build services. From concept and CAD drawings, certified and sealed blue prints, to final inspection. Our design and build construction services allow you the owner or project manager to have the most input on the design and cost of the project. Our team is creative and efficient. Visit our design projects page at www._______.com where you’ll see photos of several of our completed projects.
E.5.12
[fx=Superman-like music] Faster than a speeding bullet, able to leap giant taxes in a single bound, it’s [fx=music climax] (reverb) The energy rebate tax program man! He’ll perform a free energy audit and design a re-ballast and re-build plan, reducing your energy bill and saving you hundreds of dollars in Federal Taxes. Hurry before this offer escapes you and (reverb) The energy rebate tax program man. Schedule for your free energy audit today.
E.5.13 Cooper Bussmann Low Peak Fuses
[Fx Gameshow music] Host: Welcome back to the Electronics Protection Game Show. Steve, for the bonus round… How would you prevent extended downtime due to the time needed to locate an open fuse when troubleshooting the problem, reduce your fuse inventory, and reduce the arc flash hazards in your facility?
Contestant (male): I would buy Bussmann Low-Peak Fuses. Bussmann Low Peak fuses with easyID provide the clearest and easiest indicating fuses in the industry to help me identify which fuse has opened, thus enabling me to quickly locate the open fuse, replace it, and get my equipment up and running again. They also provide multiple SKUs (skews) with just one Bussmann Low-Peak fuse, which my local Kendall Electric can help me find on a Bussmann cross reference sheet, AND the current-limiting feature of all Cooper Bussmann Low-peak fuses assures the minimum incident energy should an arc flash event occur, thereby, not only reducing the arc-flash hazard, but also potentially reducing the level of Personal Protective Equipment.
Host: (sound effect) That’s correct!. Well, it sounds like Bussmann Low-Peak fuses are the best way to protect your electronic equipment.
E.5.14 Advance Fluorescent Ballasts
Did you know that when using magnetic ballasts, lighting costs can account for as much as 30% of your total energy bill? Advance is here to help. High-efficiency, high frequency electronic ballasts offer superior lighting performance and energy savings, making their use cost-effective. Advance electronic ballasts offer a variety of lamp ignition methods, which can provide further energy efficiency and/or lamp life improvement, also helping you save money on lamp replacement costs. High frequency lamp operation produces light more efficiently, while eliminating visible flicker and audible noise, which studies have shown to be causes of decreased worker productivity. Advance Electronic ballasts are available in fixed light, as well as full range dimming models. Ask us about how much Advance ballasts could save you when we return to the line.
E.5.15 Youngstown Gloves
It’s the time of the year again. You’re working and your fingers get cold, stiff, and uncomfortable. Kendall and Youngstown have just what you need; Youngstown gloves. Youngstown offers a complete line of performance work gloves including; cold weather, cut resistant, waterproof/windproof, Hi visibility, anti vibration, and heavy duty. These gloves are made from high quality materials that provide protection, while still allowing your hands to breathe, and giving you the dexterity you need to get your job done. Youngstown’s Pro XT line has padded knuckle protection, reinforced fingertips, Kevlar stitching, non-slip reinforcement grips, and a flared cuff that adds support and protects your wrists. So whether you’re buying gloves for the cold, or just want to protect your hands, Youngstown has a variety of gloves to fit the environment you’re working in. Ask us about which gloves are right for you when we return to the line.
E.5.16 T-8 Supersaver Lamp
According to the US Department of Energy, we consume about a quarter of our electricity for lighting at a cost of $37 billion annually. Lighting accounts for the single largest portion of electric bills for commercial users, as much as 30%, and can be a prime opportunity for reducing energy costs. At ______, we are happy to introduce the 28 watt T-8 Supersaver lamp. It offers up to 45% energy savings over a T-12 system and 12.5% savings over T-8 systems. Along with the energy savings, it has a rated life of up to 36,000 hours and higher lumens than a standard T8 and T12 lamp, reducing your total cost of ownership. We’re here to help you do more with less, so that everyone wins and we reduce our footprint on the environment. Ask us about Sylvania’s new T-8 Supersaver lamp when we return to the line.
E.5.17 Lutron Dimmers
Are you looking for additional ways to save money on lighting costs? Lutron dimmers can help. By dimming the lights 75%, you can save 60% on your lighting bills. Not only that, but your incandescent bulbs can last over 20 times longer than normal when dimming the lights 75%, saving you additional money on lamp replacement costs. By dimming your lights at 50%, dimmers can pay for themselves within 2 years. Lutron dimmers come in many styles to fit your needs, including the Maestro IR Remote Control Dimmer and the new Vierti Touch Dimmer. You can also choose from a wide variety of colors to match your home or office décor. No matter what style of dimmer you’re looking for, ____ has what you need. Ask us for further information about which Lutron dimmer best fits your application when we return to the line.
E.5.18 PowerwoRx insert
Rising energy costs are hitting Americans hard these days, including electricity. And all the experts predict that the cost of energy will continue to rise sharply. The quality of electricity we use is getting worse because of the demand of new technologies. Literally, hundreds of times a day, power surges and electrical spikes run rapid through your home, assaulting the life and performance of your electronic items. Now, there’s something you can do about it! Powerworks is a new, whole house, energy management system. Powerworks conserves energy, eliminates noise, spikes, and surges. It keeps your high tech investments running smoother, longer, and it saves you money. Reap the benefits of having ultra clean and efficient energy, powering your home or business. Ask us for more information when we return in a moment.
E 5.19 *NEW
[Thunder & Lighting][Loud power line pops] [Thunder & Lighting Continue] Father: [Desperation] Where are the flashlights? [Stumbling, things falling over] Here is one. [Flashlight clicks on] Is everyone OK?
Child: [Whimpering] Daddy I’m scared
Father: Don’t worry son, I am sure the power will be on soon.
Wife: [Addressing husband] Dan, after the last hurricane we were without power for almost a week, what are we going to do?
Announcer: Don’t get stuck in the dark; plan ahead for hurricane season. ______ Electrical can help protect your family and home from damaging, dangerous power outages. When we come back on the line ask us for information on the turnkey installation of an automatic standby generator and schedule an in-home consultation today!
E 5.20 Electric Car Charging Stations *NEW
As a company that supports the initiative to ‘Go Green’ we want to play our part in environmental awareness. We will install your Electric Vehicle Supply Equipment! Electric cars have become an environmentally conscious and reliable form of transportation. We want to support you in your effort to be environmentally conscious. Let us install your car charging station/s at your home or business and relax knowing you’re doing your part in keeping our city and our planet green and efficient!
E 5.21 Generators 1 *NEW
Nobody likes being without power after a storm strikes, and with an automatic standby generator from ______, you’ll never have to worry about that again. Generators are a great way to make sure the food in the fridge stays cold, you’re able to charge phones to stay in contact with loved ones, and most importantly, it keeps the furnace running in the winter and the AC running in the summer so you don’t have to worry about dramatic temperature swings. Ask a representative about a FREE in-home consultation for an automatic standby generator when we return.
E 5.22 Generators 2 *NEW
Did you know here at ____ we offer complete Turnkey Stand-by Generator installations? What does this mean to you? It means that from permit to start-up, we take care of every aspect of the installation, including the connection of Natural Gas from the utility or installation of an underground Propane tank to power your new generator. ______ is factory authorized to install, service, and repair most brands of generators including Generac, Kohler, Briggs & Stratton & GE Home generators. We even include your first year of Maintenance FREE with every generator purchase.
E 5.23 Custom Lighting Package *NEW
No matter what electrical issue or service you are looking for, ______ has the solution. Looking for a custom lighting package for inside your home or landscaping lighting design? You found the right company! We will help you design the perfect package to fit your needs.

6. HOLIDAY

E.6.1
Happy holidays to you and yours from all of us here at ____ Electric. At ____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. Thanks for holding and have a joyous season.
E.6.2
Season’s Greetings from _____ Electric. At ____, we’re fanatics about using professional quality products. We demand reliability for our clients and only install the best performing products and giving you top quality service. ____ Electric’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your electrical needs. Someone will be with you in just a moment. Thank you for continuing to hold.
E.6.3
We at _____ Electric respect and appreciate our clients… AND we understand that running into a electrical problem was the last thing you needed during this holiday season. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At _____ Electric, customer courtesy is always guaranteed… Thanks for calling… and have a happy holiday… Please continue to hold.

7. PROTECTION PROGRAMS

E.7.1
Introducing the Electrical Protection Program from ____ Electric! As a member of this exclusive Program, you’ll receive preferred pricing AND preferred service, as well as an annual analysis of your electrical system and a lifetime warranty on workmanship. All for just pennies a day! A small price to pay for peace of mind. Ask us for details about our Electrical Protection Program in just a moment. You’ll be glad you did.
E.7.2
Do you like to be first in line? At _____ Electric we offer our most valued customers the opportunity to become Home Protection Plan Club Members. Being an exclusive club member entitles you to “front of the line service”, deep discounts and more, just mention your interest to our customer service representative, and they will make sure your technician will give you all the details.
E.7.3
Did you know that most electrical fires and accidents as well as costly electrical repairs could have been avoided with proper maintenance? To give yourself the peace of mind of knowing that the health, safety, and comfort of your family is secured ask us about our state of the art Home Protection Programs.”
E 7.4 *NEW
Are you a member of our ______ Club? If not, please ask a representative how you can receive priority scheduling for any service call placed, 24 hours a day, 7 days a week and move right to the front of the list just by being member. Our members can also count on worry free, year round comfort because memberships include full home electrical safety inspection. We’ll even call you to schedule regular maintenance visits. Enroll in our _____ Club today, and take the worry out of tomorrow!
E 7.5 *NEW
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!”
F: Have you heard the news? A Protection Plan from _____ Electrical can protect your home from large or small electrical mishaps… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your customer care representative for details. And thank you for your patience.

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