At Premier Companies, we make creating your HOLD PLUS program easy!
Choose 4 to 6 statements from below and use them AS IS or modify them to fit your needs.
If you have a topic that is not covered in the script builder, let us know and we’ll write something from scratch.
Here are the steps to creating your HOLD PLUS script:
- Choose 4 to 6 statements from the script builder
- Modify the statements (if necessary)
- Provide specific information to write statements from scratch (if necessary)
- Email your selections or information to production@premiercompanies.com.
Once we receive your information, the scripting process generally takes 4 business days.
Approved scripts are typically produced within 4 business days.
If you have any questions or need assistance, contact production directly at 800-298-2222 ext 232.
1: ON TIME GUARANTEE
MS 1.1 Mister Sparky On-Time Guarantee 1
We guarantee you’ll never wait on a Mister Sparky Electrical Service Electrician. Never. We know your time is valuable and that’s why we guarantee on-time service. When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time … You’ll See, Or The Repair Is Free! We also specialize in same day service for small jobs. Just call before 10 a.m. and we guarantee we’ll have a Mister Sparky Electrician out the very same day. Mister Sparky Electricians are reliable, friendly, clean, polite, drug-free. They’re also experienced troubleshooters and installers of outlets, light fixtures, ceiling fans, power panels, and more.
MS 1.2 Mister Sparky On-Time Guarantee 2
We know your time is valuable, and that’s why we guarantee on-time service! When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time… You’ll See, or the Repair is Free! We also specialize in same day service for small jobs. Just call before 10am, and we guarantee we’ll have a Mister Sparky electrician out the very same day! Now that you’ve found Mister Sparky …never again will you have to wait for an electrician only to have him show up late, NOT at all, or without the parts needed to solve your problem.
MS 1.3 On-line On Time Guarantee 1
Every second of your day is valuable. Who has time to deal with an electrical problem? Thankfully, at Mister Sparky, you can book an appointment immediately without digging for the phone book or even touching a phone! Visit mistersparky.com , and click on the, “Save on time, book online” button. We now offer an online, on-time appointment guarantee! Enter a few pieces of information, and in seconds, you’re set! You’ll even receive a discount on any work by booking online! So, visit our website today!
MS 1.4 On-line On Time Guarantee 2
Don’t fumble for the phone book! Instead, book your next appointment online! Mister Sparky now offers an online, on-time appointment guarantee! Visit mistersparky.com, click on the button, enter a few pieces of information, and you’ll be scheduled for a service visit in no time! You’ll also receive a great discount on any repairs! Booking online saves you time and money! Ask our representative for more information when we return.
2: GUARANTEES
MS 2.1 Drug & Alcohol Free Guarantee
Thank you for choosing Mister Sparky. We believe our customers deserve the best, so why would you accept anything less than the best when you have a service need in your home or business. Mister Sparky only employs the best! Our polite professionals go through an extensive battery of background checks before being hired, and random drug tests throughout their tenures. Please stay on the line and our Mister Sparky representative will be with you shortly. We appreciate your patience.
MS 2.2 Service and Repair Guarantee
You’ll be satisfied with Mister Sparky”s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our service and repairs. You can be certain that our professional technicians will do their best to make you happy with our visit… every time. We’ll be right with you.
MS 2.3 Straight forward pricing Guarantee 1
When you call us with flickering lights, an outlet that doesn’t work, a new ceiling fan that needs installation, or any electrical repair, your Mister Sparky Service Electrician arrives prepared to solve your electrical problem. And he’ll show you exactly how much it costs before the project begins so there are no surprises. He’ll even provide you with several options so you can choose what’s right for your budget. Thank you for calling today; we’ll be with you in just a moment.
MS 2.4 Straight forward pricing Guarantee 2
It’s been said that “Half a truth is often a great lie.” That’s why at Mister Sparky we never quote prices over the phone. Most consumers have been lured at some point by electricians that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At Mister Sparky, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it.
MS 2.5 Clean Guarantee
Mister Sparky electricians have a reputation for being “different” from other electricians, and our customers LOVE it! Our “Starched White Shirt Standard” is just one way you’ll know that our electricians are professionals who take pride in serving their customers. Every Mister Sparky Service electrician is clean-cut, freshly shaven and wears precision-creased charcoal gray pants along with a starched white shirt! All our electricians have been background checked, drug tested, and undergo continuous professional training. Thank you for calling; we’ll be right with you.
MS 2.6 Friendly & Courteous Guarantee
At Mister Sparky, we understand the importance of respecting your home as if it were one of our own. That’s why we extend the friendly and courteous guarantee! If our electricians smoke or swear in your home or on your property, you don’t pay a penny! We take great pride in our courteous electricians, and guarantee that you’ll be pleased with the high level of professionalism from each of our experts.
MS 2.7 Skilled Professionals Guarantee
At Mister Sparky, we appreciate your confidence in us to get the job done right! That why we ensure that all our employees are certified electricians, take continuing education and attend seminars. They are master craftsmen whose skills have been tested before they wear the Mister Sparky uniform.
MS 2.8 The 97% Difference –Creative
[FX Chariots of Fire intro] (Female voice) There he is…. Wearing a clean, pressed shirt…upstanding in professional appearance… arriving on time… sticking to the agreed-upon pricing…certified with continuous education…can this be true? [FX Mister Sparky jingle in the background starts](Male voice) It is true! That’s the Mister Sparky The 97% Difference Guarantee! We employ the very best in the business. Only 1 out of 33 who applies at Mister Sparky passes our strict qualifications and rigorous testing. And you can rest assured that ALL our Mister Sparky electricians will live up to all the Mister Sparky expectations! Mister Sparky… America’s On-Time Electrician!
MS 2.9 The Big Difference Guarantee
Mister Sparky and his team of Energetic Electricians save you time while they solve your electrical problems. Every Mister Sparky truck is fully stocked with over 3,500 parts and state-of-the-art equipment so that the electrician has what he needs onboard to solve your electrical problem without heading “back to the shop” several times. You can also make your own Mister Sparky appointment online 24/7, or call us! And you can trust us to be on time, or the repair is free! At Mister Sparky, we understand it’s the little things that make the biggest difference.
MS 2.10 Satisfaction Guarantee
Are your lights flickering? Do you have an outlet that doesn’t work? Or maybe you need a new light fixture, ceiling fan or power panel installed? You can trust the experts at Mister Sparky for all your electrical needs! At Mister Sparky, we believe it’s all the small things we do that end up making the BIG difference… and homeowners agree! We know you’ll agree too, that’s why your satisfaction is 100% satisfaction guaranteed! Just ask a representative how Mister Sparky can help you today!
MS 2.11 No Answering machines, No Voicemail Guarantee
At Mister Sparky, you won’t have to leave a message on an answering machine or voice mail, your call is answered by a real, live, service professional! Someone with years of residential electrical troubleshooting experience; someone who can “see” your problem as you describe it on the phone! You can trust that he understands your frustration about the ceiling fan that’s half-installed, or the outlet that just quit working. It’s our goal to provide same day service whenever possible. Thanks for calling; a friendly electrical expert will answer your call in just a moment.
MS 2.12 Customer Satisfaction Guarantee
Electrical problems can be stressful. But don’t worry… At Mister Sparky, our simple formula for doing business isn’t! When you ask us to address an electrical need, we first assess the problem. Then we discuss it with you, the customer, and offer you as many different choices as possible for solving the problem. We believe in letting our customers choose what best suits them so that they can feel comfortable about the decisions they have made. And the result? 100% customer satisfaction… guaranteed. We appreciate your business.
3: FIRE SAFETY PROGRAM
MS 3.1 Fire Safety Service 1
Attention homeowners! Are your home and family prepared for a fire? With 90,000 home fires every year, it’s now more important than ever to ensure that your family is ready! Did you know that 50 Million Americans do not have a fire evacuation plan? Or that 37 Million Americans do not even own a fire extinguisher? At Mister Sparky, we’re committed to helping Americans across the nation prepare their homes for the unexpected. That’s why we’re providing a FREE fire safety service that includes a fire safety plan, battery replacement in all fire alarms, cleaning and testing of all fire alarms, CO2 assessment, electrical safety evaluation, and much more! Be sure to ask how you can schedule your home fire safety inspection when we return to the line.
MS 3.2 Fire Safety Service 2
4: SERVICES
MS 4.1 Installation and Repairs
Mister Sparky offers a wide range of installation and electrical repair services, as well as 24-hour emergency services. We use only quality parts and electric fixtures that we feel confident in putting our brand name behind. You are the most important person in our business and we strive to exceed your expectations with every interaction you have with Mister Sparky. We want to earn your trust through the dedicated craftsmanship of our career professionals. We specialize in a variety of products and we can install all types of electrical items in your home, including main electrical panels, sub panels, smoke detectors, lighting, generators, surge protectors, ceiling fans, and circuits and wiring. When we return, let us know how we can serve you today.
MS 4.2 Power Club Membership Program 1
The National Fire Protection Agency and the U.S. Occupational Safety and Health Administration (OSHA) state that every home electrical system needs annual service. With that in mind, Mister Sparky offers the Power Club program membership. This electrical maintenance agreement provides you with regular system checks, and works as an annual planned check-up and service program. The maintenance completed is designed to meet or exceed all manufacturer and extended warranty requirements for system maintenance. The maintenance agreement will help keep your home’s electrical system running at its optimum performance levels. Ask how you can become a Power Club member when we return in just a moment!
MS 4.3 Power Club Membership Program 2
Are you a member of the club? With the Mister Sparky Power Club membership, you can have peace of mind knowing your electrical system is monitored on a regular basis for safety and security. With the maintenance plan, the expertise of a licensed electrician will ensure that your electrical system is in top working order, which will add to the life expectancy of the appliances in your home. You’ll also save money with a 10% discount on service and repairs! And everything is backed by the Breakdown Guarantee. Mister Sparky’s annual service reduces breakdowns so much that we guarantee if your electrical system needs repairs while you are a Power Club member, the travel and dispatch fee will be waived! As a Power Club member, you also enjoy special privileges. If you ever need service, you immediately go to the front of the line when setting your appointment. Be sure to ask for more details when we return to the line!
MS 4.4 Code Compliance
Mister Sparky is unlike any other electrical service company you’ve used. It’s the small things we do that end up making the BIG difference for you. That’s why we’re proud to strictly adhere to the local and national electrical codes as dictated by the National Electrical Code. Local jurisdictions and code enforcement boards inspect for compliance with the minimum standards, as set forth in code. Mister Sparky’s extensively trained and licensed technicians comply with all local and state codes, so you can rest assured that your bathrooms, kitchens, and all general rooms are working in a safe manner!
MS 4.5 Emergency Repair
[Fx electrical buzzing; ZAP!] When you find yourself in an emergency electrical situation, you can count on the experts at Mister Sparky! We offer 24 hour emergency service to keep your electricity flowing. Just give us a call, and we’ll be there day or night. Mister Sparky; America’s on time electrician.5: PRODUCTS
MS 5.1 General product information
Call on the expertise of a Mister Sparky residential electrical contractor, and you’ll see the difference. To ensure you are fully informed, Mister Sparky offers you an in-depth review of products so that you can make wise decisions on your electrical needs. Each and every day we strive to provide the highest levels of professional service, unsurpassed honesty and integrity. So whether you need a main electrical panel, smoke detector, lighting, or generators… Mister Sparky has just what you’re looking for! When we return, let us know how we can help you today!
MS 5.2 Main Electrical Panel
The main electrical panel is your distribution point for all the electric circuits in your home. At Mister Sparky, we guarantee that your electrical panel and main service replacement project will be completed on or before the date we promised. We also guarantee that our electrician repair workmanship for a period of 3 years. If your panel or service gives you any trouble at any time during that period, we will repair the problem free of charge. We guarantee that all materials used will be as specified and up to the code in your area. And, we guarantee to protect the condition of your home. Mister Sparky, America’s On-Time electrician!
MS 5.3 Sub Panel
If you’ve got issues with your electrical system, trust the experts at Mister Sparky to fix it right! At Mister Sparky, we will evaluate your sub panel repair needs, and service or install sub panels for your home. An electrical sub panel, also known as a service sub panel or circuit breaker sub panel, are often required to create new space for circuit breakers and to optimize your electrical system. We’ll be right with you.
MS 5.4 Smoke Detectors
One of the most overlooked safety devices in your home is a smoke detector. Simply put, a smoke detector can be one of the most important piece for your homes safety for smoke and fire prevention. At Mister Sparky, we offer installation and placement of smoke detectors for your home, as well as discussing tips to keep them in peak working condition. If you have questions regarding smoke detector placement, installation or repair, be sure to ask how a Mister Sparky electrician can help. We’ll be back in a moment.
MS 5.5 Lighting
Do you find yourself looking for some better lighting in your home? Mister Sparky specializes in residential lighting installation and can help you with practical and aesthetic projects for your home. Indoor lighting is a key part of interior design, and can make a house truly feel like a home. It can also be an intrinsic component of landscaping. At Mister Sparky, we will work closely with you to create your ideal lighting situation. All lighting systems can be fully automated and easily maintained, as well as guarantee proper lighting installation to save you money and conserve natural resources at the same time. Thank you for calling Mister Sparky, America’s On-Time electrician!
MS 5.6 Generators
F: “Help! My electricity has gone out!”
M: Mister Sparky’s electric generator service is one of the most comprehensive in the business—because we know the importance of staying connected and staying safe when the power goes out. Whether we’re installing a new generator or servicing a backup generator, we’ll assess your needs and make sure that you have peace of mind.
F: “That’s much better!”
MS 5.7 Surge Protection
[Fx lights buzzing/zap out] When your lights start to flicker, don’t’ wait, call Mister Sparky! Mister Sparky’s electricians can help protect your home from electric surges and prevent costly and destructive power surges. In today’s high-tech world, computerized appliances and electronics can be damaged or destroyed by surges in electrical lines. Everyday appliances are zapped by an average of 20 power surges. The end result can shorten appliance lifespan by as much as 30%. That’s like paying full price for an appliance, then getting to use 2/3 of what you paid for. Ask how you can get protect your appliances from unexpected surges when we return to the line.MS 5.8 Ceiling Fans
Did you know that Mister Sparky electricians are experts when it comes to ceiling fan repair and installation? Each year we receive thousands of calls from homeowners who need help installing, re-installing, tightening, wiring and re-wiring fans of all shapes, sizes, and models. No matter what the shape, size, or style… Having Mister Sparky handle your ceiling fan repair needs will ensure your peace of mind. Thank you for calling; we’ll be right with you.
MS 5.9 Circuits/Wiring
Interruptions in circuit wiring are not only an inconvenience but also present fire hazards. The Consumer Product Safety Commission estimates that 50 people die every year from accidental electrocutions involving residential wiring, panel boards, circuit breakers, and outlets. Another 40 electrocutions each year involve household appliances that are connected to the wiring of homes. By making sure you have a thorough electrical inspection completed by a qualified Mister Sparky electrician before buying, selling or remodeling a home, you can help ensure your home’s electrical system operates at the highest level of safety possible. Our trained technicians can provide whole house re-wiring and evaluation of your circuits to ensure the safe delivery of electrical current within your home.
6: ELECTRICAL TIPS
MS 6.1 Electrical Tips- Trivia
We appreciate your patience while holding. How about some useful facts while you wait? Did you know that you share your birthday with nearly 9 million other people in the world? [fx Gasp!] That a snail can sleep for 3 years? [fx zzzzz] and that Elephants are the only animal that can’t jump? [fx boing, boing, boin] Okay… so maybe those facts aren’t so helpful. But here’s some that is… Electrical home fires result in 900 deaths per year and over $1.7 billion in property damage, and extension cords should only be used on a temporary basis. They are not intended to be permanent household wiring. As for light bulbs, only use the size recommended for the fixture or lamp. Here’s a good one. Make sure bulbs are screwed in securely because loose bulbs may overheat. For more electrical safety tips, log onto mistersparky.com. This tip is brought to you by Mister Sparky, where safety comes first.
MS 6.2 What to do when your lights go out
Have you wondered what to do when your lights go out? Here’s a tip… patience is a virtue! Utility companies generally know when outages occur and promptly begin the restoration process. However, if you notice that you are the only house on the block without power, please call our 24-hour emergency electrical repair service immediately. In either case, safety is first and foremost. Only use a flashlight for emergency lighting, never use candles. You should always keep fresh batteries in a battery-operated radio for use in extreme weather. Turning off any electrical equipment you were using when the power went out will minimize surges in your lines. Avoid opening your refrigerator or freezer. Leaving one light on will help you know when power has been restored. If you are using a generator, never operate it inside the home or garage. For more answers to frequently asked questions, log onto mistersparky.com.
MS 6.3 Save money on your utility bill
Looking for ways to save money on your utility bill? Most of the electricity in your home is used by the heating and air system and water heating. Make sure your heating and cooling systems are running efficiently and central systems are checked twice a year. By installing the most energy-efficient rated equipment, you will save money over the lifetime of the equipment. To keep your equipment running efficiently, keep heating and cooling air ducts clean and outdoor equipment free from dirt and other debris. Energy conservation not only saves our resources but saves you money. Log onto mistersparky.com for more helpful electrical tips.
7: GENERAL
MS 7.1 Payment options
At Mister Sparky, we love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple! Let us tell you more when we come back to take your call.
MS 7.2 Website
Welcome to Mister Sparky. We look forward to serving you today! Mister Sparky is your home for complete electrical service and installation. From ceiling fans and recessed lighting, to service upgrades, electrical maintenance, and back-up generators… Mister Sparky does it all! Be sure to visit us online at mistersparky.com. We’ll be right with you.
8: TRANSITION INTO FRANCHISE
MS 8.1
Thank you for calling Mister Sparky, formerly known as (PREVIOUS COMPANY NAME). While our name has changed, the people that answer your phone calls and provide you with service are still the same friendly, knowledgeable folks you’ve always relied on. Over the coming months, you’ll notice our Big Red Trucks in your neighborhood delivering on time, outstanding customer service to you and your neighbors. At Mister Sparky, we’re America’s On-Time Electrician; On-time, You’ll See, Or The Repair Is Free! Someone will be with you shortly.