Medical HOLDPLUS Script Builder

At Premier Companies, we make creating your HOLD PLUS program easy!

Choose 4 to 6 statements from below and use them AS IS or modify them to fit your needs.

If you have a topic that is not covered in the script builder, let us know and we’ll write something from scratch.

Here are the steps to creating your HOLD PLUS script:

  1. Choose 4 to 6 statements from the script builder
  2. Modify the statements (if necessary)
  3. Provide specific information to write statements from scratch (if necessary)
  4. Email your selections or information to

Once we receive your information, the scripting process generally takes 4 business days.

Approved scripts are typically produced within 4 business days.

If you have any questions or need assistance, contact production directly at 800-298-2222 ext 228.

Medical Scripts

  1.  Health by the month statements


MD 1.1 Weight Management

[fx Aud Lang’s Eye] It’s the beginning of a new year, the time when we make resolutions for a new beginning, and for most of us that means finding a weight loss program that works for you! If you need to lose weight, you’re not alone. More than half of American adults are overweight or obese, and more than one in three Americans are trying to lose weight. Before you begin a weight loss program, see your primary health care provider for advice about your overall health risks and the weight loss options best for you. For more information on healthy weight management, visit our web at


MD 1.2 Heart Month

February is American Hearth Month!  Heart disease is the leading cause of death in the United States and is a major cause of disability. The most common heart disease in the United States is coronary heart disease, which often appears as a heart attack.  Take steps to prevent heart disease by discussing concerns with your doctor.  Additionally, knowing the signs and symptoms of heart attack, calling 911 right away, and getting to a hospital are crucial to the most positive outcomes after having a heart attack.

MD 1.3 AMD/Low Vision Awareness Month

February is AMD/Low Vision Awareness Month, a campaign that was started to raise awareness for macular degeneration and other vision problems.  Low vision affects a person’s entire life, interfering with the ability to perform daily activities. The term low vision means partial sight, or visual impairment that is not correctable with contact lenses or eyeglasses. However, many low vision aids are available today to make the most of remaining vision and continue to live a satisfying and independent life. Low vision can be caused by various eye diseases or eye injuries, so be sure to ask your professional health care provider for information on eye disease warning signs and treatment, or visit us online at

MD 1.4 National Children’s Dental Health Month

National Children’s Dental Health Month turns 60 this year. Each February, since 1949, the American Dental Association (ADA) has sponsored National Children’s Dental Health Month to raise awareness about the importance of oral health.  Developing good habits at an early age and scheduling regular dental visits helps children get a good start on a lifetime of healthy teeth and gums.  Be sure to schedule regular dentist appointments to keep your child’s teeth healthy.  Ask us how you can get more information about Children’s Dental health when we return.

MD 1.5 Kids E.N.T (Ear Nose and Throat) Month

February Is Kids E. N. T. Health Month!  Did you know that the number one reason that a child visits a physician is for an ear infection?  Or that one of the most common chronic illnesses affecting teenagers is tonsillitis?  Maybe you’re a parent with allergies; you should know that the chance your child will have an allergic disease is 48 percent, 70 percent if both parents do!  Take time this February to visit your pediatric E.N.T to keep your kids healthy year round!


MD 1.6 Nutrition Month

Good Nutrition is at the “heart” of the matter when it comes to your health. Protect both your heart and health with informed food choices. Limiting foods high in saturated fat, and choosing leaner protein and fruits and vegetables along with moderate physical activity and stress management is your best insurance against heart attack and stroke. March is national nutrition month. Ask your _____ medical professional for further tips on healthy eating habits. Thanks for calling; we’ll be right with you.

MD 1.7 Colorectal Cancer Month

March is National Colorectal Cancer Awareness Month. Colorectal Cancer is preventable and can be treated. Regular screenings can help identify non -cancerous polyps before they develop. It is thought that approximately 90% of colorectal cancers and deaths were preventable. Talk to your ______ medical professional today about symptoms, screening, and treatment options.

MD 1.8 American Red Cross Month

Every year the President of the United States proclaims March to be “Red Cross Month” giving the American Red Cross an opportunity to promote its services and celebrate its successes in serving communities across the U.S.   During this month, we send our heartfelt gratitude to the volunteers and staff of the American Red Cross.  We encourage all Americans to help make our world a better place by volunteering their time, energy, and talents for others.

MD 1.9 Chronic Fatigue Syndrome Awareness Month

Once known as “the yuppie flu”, Chronic Fatigue Syndrome is now well recognized as a serious, often disabling, chronic illness. It is marked by exhaustion, muscle pain, “brain fog,” and several other physical symptoms following an acute flu-like illness. Fatigue, sore throat, headaches, and fatigue lasting more than 24 hours following exertion are classic symptoms. There is no blood test for chronic fatigue syndrome, and the cause is unknown. The diagnosis is often missed-but it is correctly made when the symptoms persist for more than 6 months and cannot be attributed to another cause.  For more answers about Chronic Fatigue, be sure to talk to your primary health care provider.

MD 1.10 Hemophilia Awareness Month

March is Hemophilia Awareness Month. Hemophilia is primarily an inherited disease that prevents the blood from clotting properly.  Approximately 18,000 individuals in the United States have hemophilia. The signs and symptoms of Hemophilia can include: Bleeding following injury or surgery, spontaneous bleeding, excessive bruising, and unexplained nosebleeds.  If you feel that you or someone you know may be suffering from Hemophilia, take a moment during the month of March to talk to your healthcare provider.

MD 1.11 Kidney Awareness Month

If you have high blood pressure, diabetes or a family history of kidney disease, you’re at risk for chronic kidney disease. But the news isn’t all bad. Preventing CKD is not as difficult as you might think. March is National Kidney Month and here are some prevention tips to keep your kidneys in good health:  exercise regularly, don’t overuse over-the-counter painkillers or NSAIDs, Control your weight, Get an annual physical, Monitor blood pressure and cholesterol, and Don’t smoke or abuse alcohol.  Talk to your doctor about getting tested if you’re at risk for kidney disease.


MD 1.12 Child Abuse Prevention  

An average of 4 children die every day because of abuse or neglect. Those that survive are left to face the horrible long term affects of child abuse including impaired brain development, low self esteem, depression, and anxiety. Safe children and healthy families are a shared responsibility… everyone can play a part. April is National Child Abuse Prevention month. Learn the signs of child abuse and how you can help. Visit for more information. We appreciate your call; someone will be available to assist you momentarily.

MD 1.13 Donate Life  

Advances in medical research and technology are helping people to live longer and better lives. An important aspect of these improvements is transplant technology. Today, up to 50 lives can be saved or enhanced by just one organ and tissue donor. April is National Donate Life Month. Go to www.________.comto find out more about the critical need for organ, tissue, marrow, and blood donation or for information about how you can donate. Thanks for holding; we’ll be right with you.

MD 1.14 Autism Awareness Month  

In order to highlight the growing need for awareness about autism, April has been designated as National Autism Awareness Month. Effecting 1 out of 150  children and 1 out of 94 boys, Autism is a complex developmental disability that typically appears during the first three years of life and affects a person’s ability to communicate and interact with others. Autism is treatable. Children do not “outgrow” autism, but studies show that early diagnosis and intervention lead to significantly improved outcomes.  If you suspect a loved one may be suffering from Autism, don’t delay, and talk to your doctor about how to get help today!

MD 1.15 Cancer Awareness Month  

Cancer is the second-leading cause of death in the United States, and during Cancer Control Month, we honor cancer victims and survivors, and raise awareness of the impact cancer has on our citizens. All Americans can reduce their risk of developing cancer by following healthy eating habits, exercising regularly, avoiding tobacco and excessive use of alcohol, and controlling their weight. By scheduling regular physicals, getting preventive health screenings, and being aware of their family history, individuals who do develop cancer can increase the likelihood that it will be discovered at an earlier and more treatable stage. This April, talk to your doctor and learn more about preventive measures that can save your life.


MD 1.16 Trauma Awareness Month

The impact of a trauma can be greatly reduced by effective trauma care. From acute to rehabilitative services, trauma care saves lives though only a 1/4 of the population has access to this care. May is trauma awareness month designed to promote community education on this issue.  We are pleased to serve _____ and the surrounding areas with world class medical service. Thanks for holding; someone will be available to assist you momentarily.

MD 1.17 National Asthma and Allergy Awareness Month

May is National Asthma and Allergy Awareness Month and is a great time to learn more about asthma and allergies.  While the search for new treatments and ultimately a cure is still underway, prevention and awareness are the best defense against allergy and asthma symptoms. Prevention involves taking your condition seriously by learning all you can from your doctor and through research, such as Identify and eliminate the triggers in your environment.  Be aware of the triggers that can cause allergy and asthma attacks, like pollen, dust mites, cockroaches, and mold.  To learn more, talk to your doctor about allergy and asthma concerns.

MD 1.18 National High Blood Pressure Education Month

May is National High Blood Pressure Education Month.  High blood pressure increases the risk for diseases of the heart and stroke, the first and third leading causes of death in the United States.  Be sure to have your blood pressure checked regularly. Lowering high blood pressure can reduce new events and deaths from heart diseases and stroke and can be achieved through lifestyle modifications alone or in combination with prescribed medications.  For more information about high blood pressure, talk to your primary healthcare provider.

MD 1.19 Osteoporosis Awareness & Prevention Month                                                                                                                                               May is Osteoporosis Awareness and Prevention Month!  This May, talk to your doctor about bone health. To help prevent osteoporosis, try these few tips: Engage in regular weight-bearing and muscle-strengthening exercise, Avoid smoking and excessive alcohol, Get the daily recommended amounts of calcium and vitamin D, and have a bone density test and take medication when appropriate.  We appreciate your patience while holding; and will be back in just a moment to take your call.


MD 1.20 National Safety Month

Thank you for calling _______ Medical Center. Remember that June is National Safety Month. It’s the perfect time to think about your family’s safety in daily activities, whether they’re on the job tasks, home projects or recreation. Simple precautions like child safety seats, hard hats, safety goggles, and regulations can make a significant difference. Remember, make safety a way of life.

MD 1.21 HIV Testing Day

National HIV Testing Day is June __th. It is estimated that 180,000 to 280,000 people nationwide are HIV positive and unaware of their status.HIV counseling and testing enables people with HIV to take steps to protect their own health and that of their partners, and helps people who test negative get the information they need to stay uninfected. Take the test. Take Control. Thanks for calling; someone will be available to assist you momentarily.

MD 1.22 Home Safety Month

Summer is here.  [FX: kids splashing in pool]  Keep your kids safe! As warm weather arrives, your little ones will be headed outdoors to the pool. Remember to have your children supervised by an adult at all times, get your non swimmers enrolled in lessons, and keep a list of emergency numbers and CPR instructions posted by the pool. Just a friendly reminder from ______ Medical. Thanks for holding; we’ll be right with you.

MD 1.23 Fireworks Safety Month

June to July 4th is National Firework safety month.  An estimated 9 to 10 thousand people a year are treated for firework related injuries.  A majority of these injuries could have been prevented by using safety measures when handling fireworks.  When it comes to firework safety, consider the following: buy fireworks from reliable dealers, make sure you read all the directions and follow them as well, use fireworks outdoors only,  make sure you have water near by,  do not allow children to play with fireworks and always have a responsible adult present.


MD 1.24 UV Safety Month

July is UV Safety Month, and eye doctors across the country are taking this opportunity to urge you to wear sunglasses and/or wide-brimmed hats this summer whenever spending prolonged time in the sun, and don’t be fooled by a cloudy day, the sun’s rays can still burn through the haze and thin clouds. Visit to learn more about taking care of your eyes. Thanks for calling; someone will be available to assist you shortly.


MD 1.25 Fall Sports and Kids

If your student is not only heading back to school, but also heading back into sports, parents need to be taking special precautions. After spending summer break in the air conditioning, sleeping late and little exercise, many young athletes returning to practice for fall sports are at high risk for injury and heat illness. Parents should focus on signs for heat illness that may include headache, dizziness, nausea, vomiting, and confusion, just to name a few. At any of these signs, athletes should stop activity, tell their certified athletic trainer or coach, and go to a cool place and replenish fluids. For more information

MD 1.26 Cataract Awareness Month

The world’s most common cause of blindness is cataracts. More than half of all Americans develop cataracts by age 80. Cataracts occur when ultraviolet rays from the sun cause oxidation of the eyes, making the lens of the eye cloudy and hard.  Some studies have looked at the benefits of antioxidant compounds as a way to prevent or delay cataract formation.  If you have questions about cataracts, be sure to talk to your healthcare provider, and always protect your eyes from the sun’s rays to prevent potential damage.


MD 1.27 Baby Safety Awareness Month

September is National Baby Safety Month! Use the everyday this next month to tighten up your safety belts in and around the house. Set aside a small amount of time every day to make another area of you home, mark it on your calendar and then follow your plan to a safer environment for your baby.  When we return, ask us how you can find more information on how to baby proof your home.

MD 1.28 Cholesterol Education Month

September is National Cholesterol Education Month, a good time to get your blood cholesterol checked and take steps to lower it if it is high. National Cholesterol Education Month is also a good time to learn about lipid profiles and about food and lifestyle choices that help you reach personal cholesterol goals.  High blood cholesterol affects over 65 million Americans. It is a serious condition that increases your risk for heart disease. The higher your cholesterol level, the greater the risk. You can have high cholesterol and not know it. Lowering cholesterol levels that are too high lessens your risk for developing heart disease and reduces the chance of having a heart attack or dying of heart disease.

MD 1.29 Food Safety Month

Everyday, thousands of Americans eat at restaurants, catered events, and church functions September is National Food Safety Month, and now is a good time to become well acquainted with the safe way to cook and handle your food. most food-related illnesses resolve by themselves, but dehydration is always a concern.  It is very important, no matter what the cause of the food-borne illness, to stay hydrated by drinking plenty of fluids.  However, if symptoms become severe, please contact your medical provider immediately!   Feel free to ask us for more information about Food Safety when we return in just a moment.



MD 1.30 Breast Cancer Awareness

The key to winning against breast cancer is detecting it early, when there is the greatest chance of cure and the broadest range of treatment options. The _____ Center is dedicated to helping women maintain breast health at every age. We recommend that a woman should have a breast exam by a doctor or clinician, at least every three years, during her twenties and thirties; and every year beginning at age forty. Self-breast examination should begin in a woman’s twenties, and she should ask her doctor or clinician to make sure she’s doing it correctly. The Vanderbilt Breast Center offers convenient Saturday morning hours for routine screening mammograms only. If you would like more information, visit online at

MD 1.31 Breast Cancer Awareness

During Breast Cancer Awareness Month, the ______ Center celebrates breast cancer survivors and their families, and reminds all women that early detection is the best way to fight this disease. Studies show that regular screening mammography saves lives and increases treatment options. The American Cancer Society recommends that women begin annual screening mammography at age 40, or earlier if they are at greater risk of the disease. Women in their 20s and 30s should have a breast exam by a health care professional at least every three years, and every year after age 40. Talk to your doctor today about screening mammography.


MD 1.32 Flu vaccine

Flu season is just around the corner, and November is the best time to get vaccinated. People at high risk for complications from the flu, are encouraged to get their vaccination every year. This includes children aged six months to five years, pregnant women, people fifty years or older; have a chronic medical condition or live in a nursing home or other long term care facility. People who live with or care for those at high risk are also encouraged to get vaccinated as well. If you have any questions about the flu vaccine, or need to schedule an appointment to receive your shot, please contact your primary care provider.


MD 1.33 Volunteers- Holiday

The holidays are a time for giving, and giving your time can be the most precious gift to a patient at ______ Medical Center!  Volunteers contribute a great deal to the healing process of our patients by providing comfort, support and assistance during their stay in the hospital. The Medical Center has a wide range of opportunities to help you find one that matches your interests and talents. To find a complete list of ways for you to volunteer this holiday season, visit us online at today!  Or simply call the Volunteer Services Office at ______, and give a smile to someone this holiday season.

MD 1.34 holiday greeting

‘Tis the season to spend with family and friends. We wish you and yours a wonderful holiday season!

MS 1.35 Give the Gift of Life this Season

During this time of year, the majority of children are eagerly awaiting Santa’s arrival, but each year in the U.S., more than 10,000 children, many in your local area, ranging from newborns to age 18 patiently wait for something else. Some have more time than others, but all are waiting for the same thing— the gift of life. Talk with your family about the importance of giving the gift of life this holiday season. As we celebrate with friends and family, take a moment to add just one more item to your “to do” list and become an organ donor.

  1. Seasonal



MD 2.1 Colds  

___________, offers these top tips for preventing colds and flu. Encourage hand washing, the more you wash, the better your chances at keeping germs away. Get a flu shot. Prevent the spread of germs by teaching children to cough or sneeze into their sleeve at the elbow instead of their hand. Use hand helpers like tissues and hand sanitizers. Finally, keep your germs at home…sending sick kids to school and daycare exposes others to illness. For more information,

MD 2.2 Allergy season   

Spring has arrived, which means plants are budding and grasses are growing! Did you know that allergies affect up to 30% of all Americans?  Dripping noses, aching sinuses and hurricane-force sneezes send millions of people to the drugstore for over-the-counter remedies for seasonal allergies. But nonprescription antihistamines and decongestants can have serious side effects, some of which you might not even notice while you’re taking them. And many people don’t respond to them at all. That’s why doctors advise allergy sufferers to get tested, get treated, and get better.

MD 2.3 Allergies and Asthma  

Spring showers may bring more than flowers. Asthma sufferers often report that spring thunderstorms trigger severe attacks, and hospital emergency room physicians agree. Downdrafts of cold air within a thunderstorm sweep up grass pollens that have been ruptured by the rain, releasing allergens. A long dry spell preceding a spring thunderstorm also may be a factor in storm-related asthma attacks. Based on these findings, asthmatic’s who have grass pollen allergies are often advised to take extra precautions in the spring and early summer when thunderstorms are expected.

MD 2.4 Skin Cancer Prevention                                                                                                                                                                                [fx: beach sounds] Summer is almost here–while you’re out enjoying the sunshine, remember to take care of your skin! ______ Medical would like to remind you of a few tips to a healthy epidermis- always wear sunscreen and sun balm with an SPF of 15 or more, avoid midday sun and prolonged exposure to UV light, and have any suspicious moles checked by your _______ health professional. Thanks for holding; we’ll be right with you.

MD 2.5 Sinus and Allergy  

Watery eyes…sniffly nose….sneezing & coughing …it’s that time of year again. Don’t suffer through allergy season alone. The _______ Center uses the most advanced scientific methods to treat your troublesome allergy, asthma, and sinus problems. With specialists in allergy, pulmonary, and ear, nose and throat all in one office, and same-day testing and diagnosis, you leave with a treatment plan in hand, so you feel better faster. For more information go to



MD 2.6 Swim safety

Ahhh…Summer. It brings to mind lazy days in the sun and fun filled time at the beach. Just remember to swim safely! Always swim in familiar areas or where there is a lifeguard. Keep personal flotation devices on hand. Never swim alone and always supervise children in and around water. These simple measures will help ensure your time in the water is fun…and safe!

MD 2.7 Sun protection

The intense rays of the summer can quickly damage a child’s sensitive skin. To protect your child from sunburn, generously apply a sunscreen, made especially for kids, with an SPF of 15 or greater, to all exposed areas 15 to 30 minutes before he or she goes outside. Reapply often if your child is swimming or perspiring. Protection against childhood sunburn is vital to preventing skin cancer later in life.

MD 2.8  Sun and skin care

Many people say that a sunny day makes them feel better. Sunlight can help our mental outlook and help our bodies feel healthier. However, sunlight can be harmful to the skin, causing immediate problems as well as those that may develop years later. These problems include sunburns caused by the sun’s ultraviolet light, heatstroke or other heat-related illnesses from too much sun exposure, allergic reactions to sun exposure or to sunscreen products, increase in symptoms of certain health problems such as lupus, chickenpox or cold sores, vision problems and cataracts, skin changes that may cause premature wrinkling or brown pigment spots, and increased risk for skin cancer. Ask your physician for details.

MD 2.9 Melanoma

Melanoma accounts for 4% of all skin cancers, but causes nearly 80% of cancer deaths. When was the last time you checked your skin? To prevent melanoma, the American Academy of Dermatology recommends avoiding sun exposure from 10am through 4pm when the sun is the strongest. You should wear a broad-spectrum sunscreen and reapply it frequently. Wear a hat and clothing with a tight weave that will block ultraviolet light.

Fall and Winter

MD 2.10 Snow safety

Winter…It brings to mind cold days in the snow and fun filled times at the sledding hill. Just remember to sled safely! Always be sure that there is someone watching for sledding collisions. Never sled alone and always supervise children in and around snow and ice. These simple measures will help ensure your time in the snow will be fun and safe!

MD 2.11 Frostbite

Frostbite can quickly damage a child’s sensitive skin. To protect your child from frostbite, be sure that they have appropriate clothing for the cold weather. When they return from outside, have all wet clothing removed to dry and keep them warm. Protection against childhood frostbite is vital to skin damage.  We appreciate your patience while holding, and will be right with you.

MD 2.12 Winter exercise

During the winter, are you wishing you could find the time to become more physically active? It takes only a few minutes a day to achieve your goals! If you don’t have 30 minutes at one time, you can fit exercise into two 15 minute or even three 10 minute workouts! You’ll soon find that these exercise breaks become a habit you can’t break…And you’ll feel better, too! For advice on starting an exercise plan, consult your physician.

MD 2.13 Keep Kids Healthy During the Winter Months

With Winter in full swing, it’s no secret that many kids will be stuck inside looking for fun and will unfortunately, turn to the TV, the computer or the cookie jar for entertainment during the colder months.  Ask your ______ Center professional about obesity in children and pediatric fatty liver disease, and how to implement healthy habits into your family’s lifestyle for the winter and beyond.  Thank you for holding; we’ll be right with you.

MD 2.14 Keep Your Children Healthy During Cold and Flu Season

Bringing sniffles and sneezes and perhaps a sore throat and annoying cough, the common cold catches all of us from time to time. With kids getting as many as eight colds per year or more, this contagious viral infection of the upper respiratory tract is the most common infectious disease in the United States and the Number 1 reason kids visit the doctor and stay home from school.  When we return to the line, ask us how we can help you keep your family healthy throughout the Winter season, or visit us online at

MD 2.15 Winter safety

[Fx wind blowing]  As Old Man Winter blows in freezing temperatures, make sure to keep your kids safe and warm!  Here’s a few safety tips for those cold, Winter months!  When it comes to outdoor winter fun, make sure you know your child’s sledding abilities and help your child remember to avoid inflatable inner tubes or sled substitutes such as trays or cardboard boxes.  Also, dress appropriately for cold weather, and always supervise your child when playing outdoors.

MD 2.16 Tips to stay healthy during Flu season

Flu season is fast approaching, and while keeping this miserable virus at bay with a Flu vaccination is most recommended, we’ve also put together a few preventative tips to ensure you stay healthy!  Keep your immune system strong by getting 6 to 8 hours of sleep a day, keep stress levels low, wash your hands often, exercise, and eat healthy foods.  If you have questions about the Flu, be sure to contact your primary healthcare provider, and thanks for holding.                                                                                                                                                                                                                      MD 2.17 Good hand washing for kids

Thank you for calling. Good hand washing is the best way to reduce germs and infections. You and your child should wash hands before and after eating, after touching pets, after playing with other children, and after wiping noses, touching mouths or any bodily fluids. Use liquid soap and warm water, lather hands for 10 seconds and rinse hands until they are free of soap and dirt. A good way to ensure children wash long enough is to encourage them to wash until they can sing the Happy Birthday song through twice or another song they like. Hand washing helps keep everyone in your home healthy.

  1. General Health Statements

MD 3.1 Volunteers

Volunteers at ________ Medical Center contribute a great deal to the healing process of our patients by providing comfort, support and assistance during their stay in the hospital. The _______ Medical Center has a wide range of opportunities to help you find one that matches your interests and talents. Some current openings include: Guest and Advocacy Ambassadors, Admission offices and journal painting. To learn more about how you can become a Volunteer at ________ Medical Center, visit our web at www._______ or call the Volunteer Services Office at _____.

MD 3.2 Account management online

Looking for a more convenient way to manage your families health care? _______  now offers the easy to use website ________com. for both adults and children. Schedule appointments, review and pay your bill, send and receive secure messages from your doctor’s office, view lab results and more, all from the convenience of your home, office, or anywhere your have access to a computer. Ask a _______ staff member how you can sign up today! We appreciate your call and will be right with you.

MD 3.3 Teens

Thank you for calling…A ______ Medical Center representative will be with you in just a moment. Teenage years can be tough for both parents and their children. If you suspect your teen is using drugs or alcohol, he or she may be in serious trouble. Warning signs include a tendency to threaten or hurt other people, destroying property, and frequent run-ins with police. Discuss your concerns with a counselor and formulate a plan of action. Your teenager may need your help.

MD 3.4 Exercise and diabetes

Did you know that picking up the pace of your exercise may actually improve your chances of avoiding diabetes? Recent studies show that women who walked 2 to 3 miles per hour were much less likely to develop diabetes than women who walked less than 2 miles per hour. So, get moving for your health! And for better health, move faster!

MD 3.5 Billing

Thank you for calling _______ Medical Center. Patients are expected to pay their co-pay at the time of service. For your convenience, we accept cash, check, or credit card payments. Should you have any questions regarding a bill from ________ Medical Center, we have billing specialists who will be happy to assist you Monday through Friday from 8am to 4:30pm. When you call in with your questions, simply ask for the Billing Department.

MD 3.6  Personal information

Thank you for continuing to hold. Please inform the receptionist of any change in your name, address, phone number, or insurance. This information is not only important to your doctor and your medical record, but it is necessary for proper payment when billing your insurance company. We’ll be with you shortly.

MD 3.7  Immunizations

There are several reasons to keep your child’s immunizations current. Diseases still exist and can infect anyone who has not been vaccinated. Most children must be immunized before they can start school. Immunizations cost very little, much less than treating the illnesses they prevent, and reactions to immunizations are usually mild and don’t last long. Please check with your _______ Medical Center provider and make sure your child’s immunizations are up to date.

MD 3.8 Colon Cancer awareness

Did you know that colon cancer is diagnosed in 130,000 Americans every year? Fortunately, it is also highly treatable. Getting regular doctor check-ups may be the best way to prevent colorectal cancer. Early detection of any abnormal cells allows for prompt treatment and makes curing colorectal cancer more likely. Experts in the medical profession have created screening guidelines based on a person’s risk factors. Ask your provider if your lifestyle and family history put you at risk for colon cancer.

MD 3.9 high blood pressure

There’s a reason high blood pressure is called the “silent killer.” According to recent estimates, one in four American adults has high blood pressure. But because there are no symptoms, nearly a third of these people don’t know it. The only way to tell if you have high blood pressure is to have your blood pressure checked regularly. Uncontrolled high blood pressure can lead to stroke, heart attack, heart failure or kidney failure. Ask your physician for details.

MD 3.10  Osteoporosis

Are you at risk for osteoporosis?  Live with the peace of mind that comes with the early detection and treatment for this potentially devastating condition.  A bone density test is safe, noninvasive and painless but most importantly, it provides us with the essential information to help assess the health of your bones.  The necessity of early detection has increased greatly as progress has been made in the prevention and available cures.  Most major insurance companies have responded by covering bone density testing and related expenses.  Ask us about an osteoporosis exam when we take your call in just a moment.

MD 3.11 Primary Heath Care Provider

Thank you for calling _______ Medical Center where we offer comprehensive health care for the entire family.  From preschoolers to seniors, we can manage your health care whether it is a minor illness like sore throat or a major health issue like diabetes.  Our staff is committed to preventative health care for the entire family.  We perform annual physicals including routine gynecological care as well as prostate examinations.  Let us be your primary health care provider.

MD 3.12 Comprehensive Health Care

Thank you for calling ______ Medical Center, where we offer comprehensive health care for your entire family. We take pride in our diagnostic center, situated in a family practice setting. Using state-of-the-art equipment and our well trained staff of certified technicians, we offer the convenience of having most tests performed in familiar surroundings and avoiding referrals to other facilities.  We offer comprehensive cardiac evaluations including treadmill stress testing to detect early evidence of heart disease. Our staff is committed to preventative health care for the entire family.

MD 3.13 Healthy environment for kids  

Keep your kids healthy, by creating a healthy environment for your children! Scientific evidence points to environmental hazards and household chemicals as a contributing factor in many chronic childhood diseases and illnesses.  You can help by reducing your family’s exposure to common contaminations.  Ask your healthcare provider how you can create a healthier life for your family.                                                                                                                                                                                                                                MD 3.14  Healthy lifestyle choices for children

You could be the most important influence on your family’s weight. When parents make healthy lifestyle choices with food and exercise, it develops life-long habits for the children. Overweight children often grow up to be overweight adults. Exercising with your children develops good health habits and provides great family time. Playing in the yard, taking a walk, or making up your own games to play are a fun way to exercise. Setting a healthy example with food choices helps create a habit of healthy food choices with your child. For ideas or suggestions that will help your family, ask your doctor at the next visit. Thank you for holding; someone will be right with you.

  1. Services

MD 4.1 Skilled Nursing Services 1

Welcome to __________, or as most know us… ___. We’re leading the way in caring for communities nationwide. Among our innovative approaches are our Skilled Nursing Services, designed to provide transitional care for the patient who requires intensive nursing and restorative services. These nursing services include respiratory care; physical, speech and occupational therapies; wound care; orthopedic care; and many others. Let us tell you more when we return to the line in just a moment. Thank you for your patience.

MD 4.2 Skilled Nursing Services 2

At _________, care is our business. Care that respects the individual… Care that promotes recovery, well being and independence, and care that seeks to meet the highest standards of quality. Our Skilled Nursing services our one example of our business at its best. From respiratory care to physical, speech and occupational therapies, we are committed to providing extended care services that maximize the well being of our patients. We value your call, and we’ll be right with you.

MD 4.3 General Services 1

___________, ______ is proud to provide an innovative approach to intensive nursing and restorative services. We offer physical, speech, and occupational therapies as well as IV Infusion, orthopedic care, wound care and much more. Our professional and compassionate staff provides patients with the highest quality transitional care they need in a cost effective environment. Ask us about Skilled Nursing and any of the services we provide, when we return to the line.

MD 4.4 General Services 2

Thank you for calling ______________. ________ offers mental, physical, and spiritual encouragement to our residents through a diverse program of activities including community outings, entertainment, religious services, and group and individual recreation. An interdenominational chaplain is present for those who choose such support, and for residents with a greenthumb, a greenhouse is available for individual and group gardening year round.

MD 4.5 General Services 3

_________ is recognized nationwide as an innovator in the delivery of quality long-term care. As part of ____, Our goal is to provide a full range of extended care services, designed to maximize the wellbeing and independence of patients of all ages. We are dedicated to meeting patient needs through an interdisciplinary approach… combining compassionate care with cost-effective health care services. Find out more about our services and our legacy of care when we return to the line in just a moment.

MD 4.6 General Services 4

Welcome to ________. As the state’s largest long term skilled facility, we offer innovative approaches to our Skilled Nursing Services. It is designed to provide transitional care for the patient who requires intensive, nursing, and restorative services. These services include respiratory care; physical; speech, and occupational therapies; wound care; orthopedic care; and many others. Let us tell you more when we return to the line in just a moment. We cherish this season of life. Thank you for your patience.

MD 4.7 Respite Care

__________ offers Respite Care, a short term care program designed to give family members a much needed break from the demands of caring for a loved one at home. Whether it’s for a weekend or a few weeks, we provide the patient with a comfortable medical and social environment. Ask us for details about Respite Care when we return to the line.

MD 4.8 Special Care Unit

Thank you for calling ________. At _________ we believe that all patients are entitled to be treated with dignity and respect regardless of cognitive limitations. In our special care unit, our multidisciplinary team tailors a specialized program to meet the individual needs of the patient, promote individual strengths and self esteem and create a world specific to the patient’s level of understanding. At _____________, WE care

MD 4.9 Rehabilitation Services 1

Encouragement and challenge. .. innovation and improvement… teamwork and collaboration… honesty and integrity. At _________, our employees are dedicated to providing and facilitating the best possible care for the individuals we represent and the communities we serve. Our rehabilitation services are a perfect example… We provide an opportunity for all of our patients to overcome or better adapt to various injuries and illnesses. Ask about our inpatient rehabilitation services when we come back to take your call. We’ll be right with you.

MD 4.10 Rehabilitation Services 2

At _________, we provide the highest quality rehabilitation services for all ages. Our inpatient or outpatient services will help any individual overcome or better adapt to various illnesses or injuries. Care is our business, and we provide an extensive list of therapy including respiratory, physical, speech, occupational, and medical nutritional to create a complete wellness program. Ask about our unique approach to inpatient or out patient rehabilitation when we return to the line.

MD 4.11 Rehabilitation 3

Thank you for calling ________. Our specialized Rehabilitation wing offers a holistic approach and extensive physical, occupational and speech therapies combined with 24 hour nursing care. We have a Rehab gym equipped with new state of the art equipment that enables our therapist to individualize plans of care for patients. We offer both individual and group therapy programs designed to maximize the patient’s return to wellness. Thank you for holding; someone will be right with you.

MD 4.12 Rehabilitation 4

Rehabilitation plays a vital role at the __________. We offer a unit dedicated exclusively for rehab services including all private suites. We provide services to people of all ages, from teenagers to elderly, who need rehabilitation for a variety of reasons. Our in house comprehensive rehabilitation program features a team of dedicated professionals who asses each individual patient and design a customized care plan. Ask about our rehabilitation services when we come to back to take your call. We’ll be right with you.

MD 4.13 Continuing Care

______ offers a beautiful Continuing Long-Term Care wing for individuals who require daily nursing care. Caring professionals are available 24 hours a day to provide supervision and support. Some benefits and amenities of our Continuing Long-Term care unit include access to specialized care teams such as pain management and diabetes care, licensed nursing coverage and support for all activities of daily living. We offer furnished private and semi private rooms, a landscaped courtyard and restaurant style dining. Ask us for more details about Continuing Long-Term care when we return to the line.

MD 4.14 Comfort Care

For those patients facing end of life, _____ provides comfort and support with concern for personal dignity in our Comfort Care wing. Professionals trained in palliative care provide patient specific services such as pain management, as well as, special support to friends and families through bereavement and counseling support services. At ____, we care. Thank you for holding; someone will be right with you.

MD 4.15 Secure Memory Care

The ________ is a secure memory care wing that is recommended for senior adults diagnosed with Alzheimer’s or memory impairment. The ______ features additional security functions and a special floor plan designed to provide a safe environment that promotes independence and reduces anxiety. The memory-care wing amenities include a beautifully landscaped courtyard, dining room, Reminiscence Center and enclosed exterior garden. ____ offers a spectrum of services and benefits to our patients designed to provide comfort, convenience and quality care. For more information about these services, please ask our representative when they return to the line.

MD 4.16 Hospice Service

Nothing is more difficult than a loved one facing the end of life. ____________ provides comprehensive Hospice Services. We offer a unit dedicated exclusively for Hospice services. This includes private rooms to preserve privacy and dignity. Our caring professionals trained in palliative care provide patient specific services and support to patients, family, and friends. At _______, we respect the values, hopes, and decisions of our patients and their families.

MD 4.17 Services

Many services are available when ordered by your physician. Our highly trained personnel are available to do complete health evaluations which can include cancer screening, complete blood work, stress tests, holter monitors, and EKGs. We’re happy to help. Ask when we take your call momentarily.

MD 4.18 Registered Technologists

Our Registered Technologists can provide you with ultrasounds, X-Rays, vascular studies, and sclerotherapy; as well as, mammograms which are performed in an A.C.R. accredited facility by an ARRT Registered Mammography Technologist. At ________ Medical Center, we’re looking out for your best health.

  1. Health Care Center General Statements

MD 5.1 General 1

Welcome to ____________. We are committed to providing quality short term and long term care in a warm, personalized manner. Our approach is flexible, interdisciplinary, and centered around caregiver compassion in a comfortable, home-like setting. We are located at _________ in ________, __. Visitors are welcome anytime to see patients or to tour the center. We appreciate your call today; please continue to hold. Someone will be available momentarily to assist you.

MD 5.2 General 2

At _________, we meet the special needs of skilled level patients with physical, occupational, and speech therapies, combined with 24 hour nursing care. Physician directed skilled healthcare services are designed to complement a hospital stay for any length of time, and our dietary services provide nutritional guidance for the management of medical conditions and promotion of a healthy lifestyle. To ease the transition to home, we offer experienced social workers to help plan the process…. Our goal is to maximize independence.

MD 5.3 General 3

Thank you for calling and welcome to ____________. ____ is a 120 bed skilled nursing facility. Since 1984, we’ve been serving the short term and long term care needs of ______ County with pride. We appreciate you call and we’ll be available to assist you momentarily.

MD 5.4 General 4

At ______, we’re committed not only to the health of our patients but to the wellbeing of the communities we serve. ________ proudly operates ___ long-term health care centers, ____ homecare programs, and ____ independent living centers and assisted living centers nationwide. Other _____ services include managed care specialty medical units, and rehabilitation and accounting services. Find out more by visiting Or ask for details about the various services we offer when we return to the line. At ____, WE truly care.

MD 5.5 General 5

Nothing is more difficult than a loved one facing end of life. ___________ can provide maximum comfort and pain management with care for personal dignity. Our caring professionals trained in palliative care provide patient specific services and support to patients families and friends. At _____________ , we care.

MD 5.6 General 6

________ offer a variety of amenities to individuals who need some assistance with daily living, yet are primarily able to lead an independent life style. We offer services to promote health and well being with a resident- centered focus. We appreciate your call and remember at _________, we cherish this season of life.

MD 5.7 General 7

_________ is a continuing care retirement community that offers more on-campus services than most centers of our type in the area. We provide a range of services, retirement apartments, assisted living, intermediate, skilled and subacute care. In addition, we also offer a unit dedicated exclusively for hospice services equipped with private rooms to preserve privacy and dignity. We are one of the few centers in the ______ providing aggressive respiratory management services, We recognize the special needs of the elderly and understand the importance of ” Cherishing this Season of Life.” We’ll return to the line in just a moment.

MD 5.8 Courtesy

Thank you for calling _______ where “we’re caring better in everyway day by day.” We appreciate your patience while holding.

  1. Locator Statements

MD 6.1 Locator 1

Welcome to _______. We value your call. We are a licensed nursing facility located at _________ in ____________, and we offer skilled nursing and rehabilitation. Thanks for holding; someone will return to assist you shortly.

MD 6.2 Locator 2

Welcome to the __________. We are committed to providing a full range of extended care services that maximize the well being of patients of all ages. We are located at ________ in _________, __, and our business office hours are from __am to __pm. For more information about __________ Place services, visit us online at We appreciate your call today; please continue to hold. Someone will be available momentarily to assist you.

MD 6.3 Locator 3

Thank you for calling _______.We’re proud to be part of ___________ with health care and assisted living centers across the United States. You’ll find us located at ________, in ________. Our business office is open weekdays from __am till __pm. You can find out more about ____’s services by visiting us online at We value your call today. Someone will be on the line to assist you in just a moment. Thank you for holding.

MD 6.4 Locator 4

Welcome to __________. We are committed to providing a full range of extended care services that maximize the well being of patients of all ages. We are located at _________ in ______, and our business office hours are from __am to __pm. For more information about _____’s services visit us online at We appreciate your call today; please continue to hold. Someone will be available momentarily to assist you.

MD 6.5 Hours

Thank you for calling. _______ Medical Center opens Monday through Saturday at 8am. We close Mondays at 8pm; Tuesdays, Wednesdays and Thursdays at 5:30pm; Fridays at 5pm; and for your convenience, we are open Saturdays until 2pm.  We appreciate your patience while holding.

  1. Pharmacies

MS 7.1 Our Commitment

Welcome to _______, where we are committed to caring about people as customers, as neighbors.  At _________, you will always find a professional, comfortable atmosphere, whether it’s within a medical center, hospital, or physician office complex, We assure professional, convenient comprehensive services, everyday…..and we deliver your prescriptions and medical supplies.  You can count on us to deliver simple, affordable, effective solutions to those that matter most….our customers.  We will be with you in a moment.

MS 7.2 Cold and Flu Season

[Fx blues music]  Don’t let cold and flu season have you singing the blues.  Now is the time to stock up for all of your winter health needs!  Visit ______ Pharmacy for a selection of over-the-counter products that you can count on.  Your _______ pharmacist can help you choose the best cough and cold product for you….and you’ll be through singing the blues in no time!

MS 7.3 Automated Telephone Refill

[Fx tick-tock-tick, buzzer] Don’t waste time…Save time with our automated telephone refill program!  It’s easy….just call the ________ Pharmacy that originally filled your prescription, and follow the telephone prompts.  Or, leave a message for the pharmacy staff by pressing 3.  It’s like having a pharmacy at your fingertips!  Easy and convenient!

MS 7.4 Free Delivery

Whether you are a professional caregiver or simply caring for yourself or a loved one, _______ strives to meet your individual needs.  That’s why we offer free delivery of prescriptions and medical supplies. You can count on us to deliver simple, affordable, effective solutions to those that matter most, our customers.  Ask about our free delivery service today.  For more information, please visit our web site at

MS 7.5 Vet Compounding

At _________, we understand that pets are an important part of your life.  ________ Pharmacy offers a wide variety of solutions for getting your pets to take important medications.  We offer species-specific flavoring to make the medication tastier and easier to swallow, as well as any other special medicine compounding needs your pet may have.   _________ can also deliver the medications right to you.  For more information, call ______ or email us at

MS 7.6 Talk To Your Pharmacist

Do you rely on nonprescription medicines to help relieve your headache, fever or arthritis?  If so, you’re not alone.  Americans consume more than 50 billion tablets each year.  When taken as directed, they’re safe and effective, but they’re still serious medicine. ______ want you to know that they are always available to talk to you about your medicines, so speak with your pharmacist today for your good health.