At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.
Here are the steps to creating your script:
1. Choose 4 to 6 statements from the script builder
2. Modify the statements (if necessary)
3. Provide us with specific information to write custom statements (if necessary)
4. Email your selections or information to firstname.lastname@example.org
Once we receive your information, give the scripting process generally 4 business days
Approved scripts are typically then produced within 4 business days
If you have any questions or if you need assistance, contact The Production Team at 800-298-2222 ext 228
1- STRAIGHT FORWARD PRICING
Welcome to _____Electric. As one of our valued customers, you can rest assured that you’ll always receive our trademark Straight Forward Pricing. Our professional technicians will give you a price up front, and that price won’t change… no matter how long it takes to complete your repair! We’ll be right back to take your call.
[fx=clock ticking] How many times have you heard, “Time is money?” At _____ Electric, we’ll always give you our trademark Straight Forward Pricing to let you know how much your repair or service will be BEFORE we begin the work! That means that no matter how long it may take, your price never changes. Beat the clock… With Straight Forward Pricing from _____ Electric.
It’s been said that “Half a truth is often a great lie.” That’s why at _____ Electric we never quote prices over the phone. Most consumers have been lured at some point by electricians that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At _____ Electric, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it. We’ll be right with you.
Are you worried about what your repair will cost to complete? Are you apprehensive about paying someone by the hour, to try and fix your problem? That’s why at ______ Electric our technicians always give you a Straight Forward Price before they begin any work. You can rest assured that if your job doesn’t change, neither will your price. When our technicians come to your home or business you won’t have to worry about unpleasant surprises at the end of your job. We’ll be right back to take your call.
Thank you for calling ________. As one of our valued customers, you can rest assured that you’ll always receive our trademark Straight Forward Pricing. Our professional technicians will give you a price up front, and that price won’t change…no mater how long it takes to complete your repair! We’ll be right back to take your call.
2. 100% SATISFACTION GUARANTEE
Thank you for calling _____ Electric. Some companies offer you a “concrete” guarantee… When their truck leaves your driveway, so does their guarantee! [fx=truck driving] Not at _____ Electric. We offer you 100% satisfaction guaranteed, or we’ll pay you… Enjoy the benefit of 100% guaranteed service with ____ Electric.
At _____ Electric, we guarantee that you’ll be satisfied with our service. In fact, we’re so sure you’ll be pleased that we’re willing to put our money where our mouth is. If you’re unsatisfied for any reason, the service is free. It’s that simple. _____ Electric… Celebrating over 10 years of satisfied customers.
You’ll be satisfied with _____ Electric’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our service and repairs. You can be certain that our professional technicians will do their best to make you happy with our visit… every time. We’ll be right with you.
Electrical problems got you fuming? Relax! We’ll take care of it. At _____ Electric, our customer is our #1 priority. We guarantee to deliver you great service… We’ll even back that with our 100% money-back guarantee! We appreciate your patience, our customer service representatives will be with you shortly.
Electrical problems can be stressful. But don’t worry… At ______, our simple formula for doing business isn’t! When you ask us to address an electrical need, we first assess the problem. Then we discuss it with you, the customer, and offer you as many different choices as possible for solving the problem. We believe in letting our customers choose what best suits them so that they can feel comfortable about the decisions they have made. And the result? 100% customer satisfaction… guaranteed. We appreciate your business.
We understand how frustrating it can be for contractors to leave your home without cleaning up after themselves. That’s why at ________, WE TREAT YOUR HOME JUST LIKE OUR OWN. We take great pride in leaving your home in the same condition it was in when we arrived, and we back this with our 100% satisfaction guarantee. We truly appreciate your business.
3. Credit Card Payments
Minimize the hassle… Pay for your electrical service or repair with your major credit card! Just give us your credit card information when we take your service order, and you can complete the transaction before our professional technician leaves your home. No bills… no inconveniences… no worries. Ask us about credit card payment when we return to the line.
We at _____ Electric love finding ways to make your life easier! That’s why we’re proud to offer you fast, convenient credit card payment on all repairs and services. Simply provide us with your credit card information when you call in your service order, and you can complete your transaction before our technician leaves your home. It’s that simple! Let us tell you more when we come back to take your call.
4. General Quality
Welcome to _____ Electric, the service provider for all your electrical needs. At _____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. We’ll be right with you.
At ______ Electric, we are fanatics about using professional quality products. We demand reliability for our clients by installing only the best performing products and by giving you top quality service. _____ Electric’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your electrical needs. Someone will be with you in just a moment.
We at _____ Electric respect and appreciate our clients… AND we understand that running into a electric problem was the last thing you needed today. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At _____ Electric, customer courtesy is always guaranteed… Thanks for calling.
You don’t have time for electric repairs. That’s why at _____ Electric, we accommodate your schedule, not ours. Some companies make you wait all day by not scheduling a specific time for their visit. Not _____! We’ll schedule a specific window of time for you to expect our arrival, and we’ll be on time. Just another way that we at _____ Electric deliver great, prompt service to our valuable customers.
You can count on _____ Electric to deliver prompt, professional service with every call. Our courteous, uniformed technicians will treat you and your belongings with the utmost in customer care. Have questions or concerns? Please do not hesitate to let us know! We appreciate your feedback and look forward to assisting you. Thank you for your patience; we’ll be with you momentarily.
F: I’ve checked the circuit breakers and I have no clue what’s wrong!
M: That’s okay, because you’re not a professional electrician. At ____ Electric, we are electrical experts with over fifty total years of electrical trouble-shooting experience on staff. We know where to look for the cause of your problem and how to solve it. We’re “older home specialists” while others focus on new constructions, we’ll tackle electrical repairs, installations, or add on projects in homes more than ninety-nine years old! We make appointments that we keep… we don’t waste your time. Neat, clean and uniformed for safety and security, trained in true customer service… not lip service. We stock our trucks with more parts so we can finish the job on the first trip. Your satisfaction in one-hundred percent guaranteed. We want you happy enough that you’ll tell your friends good things about us!
Thank you for choosing ______ Electric. We believe our customers deserve the best, so why would you accept anything less than the best when you have a service need in your home or business. _____ Electric only employs the best! Our polite professionals are licensed with the state of ___, drug tested, background checked and professionally trained to ensure that you receive the highest level of service possible. Please stay on the line and our Client Care Representative will be with you shortly. We appreciate your patience.
Don’t take any chances with your family. Know who’s entering your home. Did you know that the top 3 trades taught in prison are Plumbing, Heating & Cooling and yes, Electrical. At ______ Electric we perform a criminal background check on all of our employee. In this day and age you can’t be too careful. At ______ Electric we worry about that so you don’t have to. When we return to the line ask us about our Technician Seal of Safety program and how you can have a photo ID e-mailed to you before our technician arrives. We thank you for your patience. We’ll be right back to assist you.
At _______, we provide the latest products that enable us to help you and your customers reduce your carbon footprint on the environment. From Compact Fluorescent Lamps and LEDs to Lamp, Ballast, and Battery Recycling services, to Variable Frequency drives, we have the solutions that can help reduce your energy costs. We strive to provide the newest products and services in the electrical industry designed to save you money while maintaining global sustainability. Please ask one of our knowledgeable Associates about which energy saving products are right for your application.
At ________, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal to exceed your expectations every time. We offer Straight Forward Pricing, 100% Satisfaction Guarantee, Credit Card Payments, and a Protection Plan Membership. We’ll be right with you.
Welcome to _______ Electric. We look forward to serving you today! _________ is your home for complete electrical service and installation. From ceiling fans and recessed lighting, to service upgrades, electrical maintenance, and generators… ______ does it all! Be sure to visit us online at _____.com. We’ll be right with you.
_______ #1 goal is providing our customers with value. Add to this our __ years of continued service excellence in _____ and _____ Counties, and it’s easy to see why our repeat customers are the greatest tribute to the value _______ offers. We encourage inquiries and hope ______ is your first choice when it comes to your electrical needs small or large. We will be right with you.
We appreciate your call, and we would like to remind you that no matter what electrical problem or service you are looking for, ________ has the solution. Our experienced team of trained electricians and systems technicians will complete your work in a timely and cost effective manner. Someone will be right with you.
With technology changing at an ever increasing pace, the ______ team hopes that you won’t hesitate to make us part of your team. ______ is an industry leader when it comes to designing and building the most advanced data centers in ________. Ask us for details. We’ll be right with you.
Whatever your electrical needs are today, ____ can help. For _ decades, we have been providing quality electrical service, construction and engineering to the _____ and _____ Counties. When it comes to something as important as your electrical system, go with the name you trust….______.
Thank you for calling _______. We have been serving ______ for over __ years and we look forward to serving your electrical needs today, from something as simple as changing out a switch or plug, hanging a ceiling fan or even a service upgrade. We will be right with you.
Welcome to ______ Electric. We are a family owned and operated business serving the _____ area for __ years! We take extreme pride in our customer service and the value we provide on each job we perform. Open 24-hours a day, 7-days a week, we always have live customer service representatives to help you when you need us! With our Up-front pricing, we charge by the job, not by the hour so you’ll know the full cost before any work begins and all of our work is backed by a 100% satisfaction guarantee. We appreciate your patience and will be with your shortly.
[Fx electrical zap] Don’t be left in the dark, let _____ Electric keep your electricity flowing! _____’s certified electricians provide _______ homeowners with the most comprehensive electrical services including installation, upgrades and repairs. We specialize in service panel upgrades, stand by generators, whole house surge protection and also perform complete home safety inspections. We appreciate your patience, someone will be right with you.
ESI 4.19 Licensed Technicians
At ______ Electric, we treat you like family! Our licensed master technicians will arrive at you home with fully stocked truck ready to complete your job the first time they arrive. While there, they will wear boot covers and thoroughly clean the area after the job is complete, For your safety, all of our technicians have been drug screened and background checked and you will receive an email with their picture prior to their arrival. When we return, we’ll be happy to schedule your next service date.
ESI 4.20 Trusted Electricians
At ______ Electric we believe that hiring an electrician for your home or business should be a positive and rewarding experience. We see our success as determined by our performance and ensure that our technicians are professional licensed electricians that take pride in the quality of their work and leave our customers with a sense of relief and satisfaction that only we can guarantee.
5. Services & Products Offered
Welcome to _____ Electric. We look forward to serving you today! _____ Electric is your home for complete electrical service and installation. From ceiling fans and recessed lighting, to service upgrades, electrical maintenance, and generators… _____ does it all! Be sure to visit us online at (your web address). We’ll be right with you.
Most people don’t realize how much of their life depends on a constant flow of uninterrupted electrical power. The cost of blackouts can quickly add up if you have food that can spoil, rely on life sustaining medical equipment or medicine that needs to remain refrigerated, valuable data stored on your home computer, valuable electronic equipment that is exposed to power surges when power is restored. Now you can avoid the inconvenience, danger, and high costs associated with blackouts with your very own Energy Island Personal Power Supply.”
_____ Electric specializes in power back-up, conditioning, and alternative power sources. We are a value added retailer for the Liebert (lee bert) brand uninterruptible power supplies. We are also an Onan (oh’ nan) fuel generator dealer. Ask us about power back-up when we return to the line.
Did you know that ____ Electric specializes in same day service for small jobs? If there’s a light that doesn’t light or an outlet that’s out, don’t let it drive you crazy… call ____ Electric. We have qualified professional electricians that’ll arrive in their clean 5 work day. _____ Electric has extended hours for your convenience. Our normal hours of operation are (YOUR HOURS HERE). After that you can reach our 24 hour emergency staff. We want to make your service as convenient and enjoyable as we can. Please stay on the line and be right with you.
Don’t be left in the dark. ______ Electric has 24 hour Emergency Service, 7 days a week, 365 days a year. We also have many different sized emergency generators for your home or business. Life doesn’t have to stop just because the power does. We value your business, please stay on the line and we’ll be right with you.
Don’t forget that Saturday is an option. Many people have jobs that keep them from being able to meet a service technician at their home during the normal 8 to 5 work day. _____ Electric has extended hours for your convenience. Our normal hours of operation are (YOUR HOURS HERE). After that you can reach our 24 hour emergency staff. We want to make your service as convenient and enjoyable as we can. Please stay on the line and be right with you.
Most people don’t realize that you can have surge protection installed right on the panel to stop surges from entering your home and destroying appliances, computers and equipment. The cost of panel protection in most cases is less than your insurance deductible. It is simply something you must have to protect your home or office! Ask us for additional information. We’ll be right with you.
_____ Electric offers a variety of electrical construction services. As a state certified electrical contractor specializing in industrial and commercial construction, we offer the electrical construction services for plant expansions, repairs, and modifications. We have an excellent track record in meeting our client’s construction deadlines. From office buildings to industrial facilities, call _____ Electric for assistance. Please ask for more information when we return to the line.
At _____ Electric, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal to exceed your expectations every time. We offer Straight Forward Pricing, 100% Satisfaction Guarantee, Credit Card Payments, 90 day-same as cash financing, and Club Memberships. We’ll be right with you.
[fx: gameshow music] M:game show host: It’s time to play Name that Company!
F:contestant: Bob, I’ll take Fire Alarms for 500
M: game show host: What company designs and installs lighting systems, digital fire alarm systems, high voltage systems, backup generators systems?
F:(fx: buzzer) That would be _____ Electric
M:(fx:dinging sound) That’s correct! Now time for the bonus question to double your money. Name the company that offers complete design and installation of Panasonic digital phones systems for small businesses to large multi-location corporations, plus installs Network and Data cables, paging systems and video surveillance systems?
F: Bob, that’s easy….. it’s also_____Electric.
M: That’s right, you’re today’s winner. [fx: audience applause and cheers] ESI 5.11
_____ Electric offers complete design and build services. From concept and CAD drawings, certified and sealed blue prints, to final inspection. Our design and build construction services allow you the owner or project manager to have the most input on the design and cost of the project. Our team is creative and efficient. Visit our design projects page atwww._______.com where you’ll see photos of several of our completed projects.
[fx=Superman-like music] Faster than a speeding bullet, able to leap giant taxes in a single bound, it’s [fx=music climax] (reverb) The energy rebate tax program man! He’ll perform a free energy audit and design a re-ballast and re-build plan, reducing your energy bill and saving you hundreds of dollars in Federal Taxes. Hurry before this offer escapes you and (reverb) The energy rebate tax program man. Schedule for your free energy audit today.
ESI 5.13 Advance Fluorescent Ballasts
Did you know that when using magnetic ballasts, lighting costs can account for as much as 30% of your total energy bill? Advance is here to help. High-efficiency, high frequency electronic ballasts offer superior lighting performance and energy savings, making their use cost-effective. Advance electronic ballasts offer a variety of lamp ignition methods, which can provide further energy efficiency and/or lamp life improvement, also helping you save money on lamp replacement costs. High frequency lamp operation produces light more efficiently, while eliminating visible flicker and audible noise, which studies have shown to be causes of decreased worker productivity. Advance Electronic ballasts are available in fixed light, as well as full range dimming models. Ask us about how much Advance ballasts could save you when we return to the line.
[Thunder & Lighting][Loud power line pops] [Thunder & Lighting Continue] Father: [Desperation] Where are the flashlights? [Stumbling, things falling over] Here is one. [Flashlight clicks on] Is everyone OK?
Child: [Whimpering] Daddy I’m scared
Father: Don’t worry son, I am sure the power will be on soon.
Wife: [Addressing husband] Dan, after the last hurricane we were without power for almost a week, what are we going to do?
Announcer: Don’t get stuck in the dark; plan ahead for hurricane season. ______ Electrical can help protect your family and home from damaging, dangerous power outages. When we come back on the line ask us for information on the turnkey installation of an automatic standby generator and schedule an in-home consultation today!
ESI 5.15 Electric Car Charging Stations
As a company that supports the initiative to ‘Go Green’ we want to play our part in environmental awareness. We will install your Electric Vehicle Supply Equipment! Electric cars have become an environmentally conscious and reliable form of transportation. We want to support you in your effort to be environmentally conscious. Let us install your car charging station/s at your home or business and relax knowing you’re doing your part in keeping our city and our planet green and efficient!
ESI 5.16 New equipment *NEW
If it’s time to replace a single piece or your entire HVAC system, (YOUR NAME HERE)’s highly trained comfort consultants will find the best fit for you and your home. After taking exact measurements and carefully listening to your needs, they will design the perfect system for you and provide you with an upfront price, in writing!
ESI 5.17 Generators *NEW
Nobody likes being without power after a storm strikes, and with an automatic standby generator from (YOUR NAME HRE), you’ll never have to worry about that again. Generators are a great way to make sure the food in the fridge stays cold, you’re able to charge phones to stay in contact with loved ones, and most importantly, it keeps the furnace running in the winter and the AC running in the summer so you don’t have to worry about dramatic temperature swings. Ask a representative about a FREE in-home consultation for an automatic standby generator when we return.
ESI 5.18 Services *NEW
Thank you for calling (YOUR NAME HERE), we provide a variety of electrical services including electrical engineering field-testing, arc flash hazard analysis as required by the latest edition of the NFPA 70E standard, electrical switchgear maintenance and repairs, power transformer oil sampling and reconditioning, electrical field trouble shooting, and electrical construction. When we return to the line let us know how we can help!
ESI 5.19 Surge Protection *NEW
Most people don’t realize that you can have surge protection installed right on the panel to stop surges from entering your home and destroying appliances, computers and equipment. The cost of panel protection in most cases is less than your insurance deductible. It is simply something you must have to protect your home or office! Ask us for additional information.
6. Year-round Season/ Holidays
Happy holidays to you and yours from all of us here at ____ Electric. At ____, we offer prompt, competent, and professional services and installations for your home or business. Our experienced and committed employees, top quality brands, wide range of services, and a hands-on management approach all combine to meet our goal… to exceed your expectations every time. Have a joyous season.
Season’s Greetings from _____ Electric. At ____, we’re fanatics about using professional quality products. We demand reliability for our clients and only install the best performing products and giving you top quality service. ____ Electric’s service and product guarantees are just a few of the benefits you’ll enjoy by choosing us for your electrical needs. Someone will be with you in just a moment.
We at _____ Electric respect and appreciate our clients… AND we understand that running into a electrical problem was the last thing you needed during this holiday season. That’s why our courteous, qualified staff will listen to your needs carefully. And we’ll always be glad to answer any questions you may have regarding our service. At _____ Electric, customer courtesy is always guaranteed… Thanks for calling… and have a happy holiday.
ESI 6.4 Holiday Lights
[Fx Santa voice] Ho, ho, ho! Santa here, and you know I love holiday lights! If you need electricity safety tips for your holiday lighting, just ask the friendly experts at ____ Electric! All those little lights need more electricity, and you want to be sure to keep your home safe while enjoying those lights! Happy Holidays! [Fx sleigh bells] ESI 6.5 Holiday theme lighting
[Fx Auld Lang Syne music] As the holidays get busier and your home becomes filled with family and friends, you can trust the experts at _____ Electricity to keep the temperature comfortable for everyone! [Fx dog barks] Yep, even the smallest member of your family. We appreciate your patience. Happy Holidays!
ESI 6.6 Irish theme electric needs
[Fx Irish accent] Top of the Day to ya! Don’t ya know that is it lucky to to get a little electricity safety tips from the good lads at ____ Electric! Whether it’s a St.Patty’s Day party or a little gathering of your favorite leprechauns… extra lighting, especially green lights, make it even better! So be sure to keep your home safe while enjoying those lights!
ESI 6.7 Fire Safety Month
[Fx: Fire Crackling or Blazing] The U.S. Fire Administration reports that fires kill more than 4,000 Americans each year and approximately injure 20,000 more. U.S. fire departments respond to nearly 2 million fires each year, with three-quarters of them occurring in residences. This month, make sure your home is protected from a fire by preventing electrical fires and don’t overload circuits or extension cords. Cords and wires should never be placed under rugs or in high traffic areas. Avoid loose Ask us for details about our Electrical Protection Program in just a moment. You’ll be glad you did.
7. Protection Programs
Introducing the Electrical Protection Program from ____ Electric! As a member of this exclusive Program, you’ll receive preferred pricing AND preferred service, as well as an annual analysis of your electrical system and a lifetime warranty on workmanship. All for just pennies a day! A small price to pay for peace of mind. Ask us for details about our Electrical Protection Program in just a moment. You’ll be glad you did.
Do you like to be first in line? At _____ Electric we offer our most valued customers the opportunity to become Home Protection Plan Club Members. Being an exclusive club member entitles you to “front of the line service”, deep discounts and more, just mention your interest to our customer service representative, and they will make sure your technician will give you all the details.
Did you know that most electrical fires and accidents as well as costly electrical repairs could have been avoided with proper maintenance? To give yourself the peace of mind of knowing that the health, safety, and comfort of your family is secured ask us about our state of the art Home Protection Programs.”
Are you a member of our ______ Club? If not, please ask a representative how you can receive priority scheduling for any service call placed, 24 hours a day, 7 days a week and move right to the front of the list just by being member. Our members can also count on worry free, year round comfort because memberships include full home electrical safety inspection. We’ll even call you to schedule regular maintenance visits. Enroll in our _____ Club today, and take the worry out of tomorrow!
[fx=street noise] M: (calling) “Extra! Extra! Read all about it! Extra!”
F: Have you heard the news? A Protection Plan from _____ Electrical can protect your home from large or small electrical mishaps… all for just pennies a day! It’s protection you can’t afford to pass up. Ask your customer care representative for details. And thank you for your patience.