BUILDER 3

At Premier Companies, we make updating your HOLD PLUS program easy! You can choose 4 to 6 statements from below and either use them AS IS or modify the statements to fit your needs. If you have a topic that is not covered in this script builder, we can use bullet points to write something custom.
Here are the steps to creating your script:
1. Choose 4 to 6 statements from the script builder
2. Modify the statements (if necessary)
3. Provide us with specific information to write custom statements (if necessary)
4. Email your selections or information to production@premiercompanies.com

Once we receive your information, give the scripting process generally 3 business days
Approved scripts are typically then produced within 3 business days
If you have any questions or if you need assistance, contact The Production Team at 800-298-2222 ext 232

1: ON TIME GUARANTEE

BFP 1.1 On-Time Guarantee 1
Nobody likes to be kept waiting. That’s why Benjamin Franklin Plumbing guarantees that you’ll never wait on a Benjamin Franklin Plumber! In a busy world of work, family, sports, and everything else… we understand that your time is a precious commodity. With our On Time Guarantee, If there’s any delay, it’s you we pay! When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time. So go ahead, feel confident in making your appointment when we return.

BFP 1.2 On-Time Guarantee 2
We know your time is valuable, and that’s why we guarantee on-time service! When you make an appointment, you’re guaranteed we’ll show up within your scheduled appointment time… If there’s any delay, it’s you we pay! We also specialize in same day service for small jobs. Just call before 10am, and we guarantee we’ll have a Benjamin Franklin Plumber out the very same day! Now that you’ve found Benjamin Franklin Plumbing …never again will you have to wait for a plumber only to have him show up late, NOT at all, or without the parts needed to solve your problem.

BFP 1.3 On-line On Time Guarantee 1
Every second of your day is valuable. Who has time to deal with a plumbing problem? Thankfully, at Benjamin Franklin Plumbing, you can book an appointment immediately without digging for the phone book or even touching a phone! Visit benjaminfranklinplumbing.com and click on the, “Save on time, book online” button. We now offer an online, on-time appointment guarantee! Enter a few pieces of information, and in seconds, you’re set! You’ll even receive a discount on any work by booking online! Visit our website today.

BFP 1.4 On-line On Time Guarantee 2
Don’t fumble for the phone book! Instead, book your next appointment online! Benjamin Franklin Plumbing now offers an online, on-time appointment guarantee! Visit benjaminfranklinplumbing.com, click on the button, enter a few pieces of information, and you’ll be scheduled for a service visit in no time! You’ll also receive a great discount on any repairs! Booking online saves you time and money! Ask our representative for more information.

2: GENERAL GUARANTEE

BFP 2.1 Drug & Alcohol Free Guarantee

Welcome to Benjamin Franklin Plumbing. With a dedicated staff working around the clock to cater to all of your plumbing needs, we assure you of prompt service, night or day. Keeping in mind your satisfaction, our polite professionals go through an extensive battery of background checks before being hired, and random drug tests where permitted by law throughout their tenures. So, you can rest assured that our services are always top notch. We appreciate your patience, someone will be right with you.

BFP 2.2 Repair Guarantee
You’ll be satisfied with Benjamin Franklin Plumbing’s service. In fact, we guarantee it. That’s right… We offer a 100% Satisfaction Guarantee on all our repairs. If a repair fails in the first two years, we will repair it again absolutely free. You can be certain that our professional plumbers will do their best to make you happy with our visit… every time. We’ll be right with you.

BFP 2.3 Straight forward pricing Guarantee 1
When you call us with leaky pipes, an toilet that doesn’t work, a faucet that needs installation, or any plumbing repair, your Benjamin Franklin Plumber arrives prepared to solve your plumbing problem. And he’ll show you exactly how much it costs before the project begins so there are no surprises. He’ll even provide you with several options so you can choose what’s right for your budget.

BFP 2.4 Straight forward pricing Guarantee 2
It’s been said that “Half a truth is often a great lie.” That’s why at Benjamin Franklin Plumbing we never quote prices over the phone. Most consumers have been lured at some point by plumbers that give free estimates, only to be frustrated because the price to complete the job is actually much higher. At Benjamin Franklin Plumbing, we offer Straight Forward Pricing. We diagnose the problem before giving you a price and BEFORE we start the work… and we stick to it.

BFP 2.5 Clean Guarantee
Benjamin Franklin Plumbers have a reputation for being “different” from other plumbers, and our customers LOVE it! Our clean, pressed uniform is just one way you’ll know that our plumbers are professionals who take pride in serving their customers. Every Benjamin Franklin Plumber is clean-cut, freshly shaven and wears precision-creased charcoal gray pants along with a starched white shirt! In fact, if our plumber doesn’t wear shoe covers inside your home, or leaves your home without cleaning up, you don’t pay a penny! All our plumbers have been background checked, drug tested, and undergo continuous professional training.

BFP 2.6 Friendly & Courteous Guarantee
At Benjamin Franklin Plumbing, we understand the importance of respecting your home as if it were one of our own. That’s why we extend the friendly and courteous guarantee! If our plumbers smoke or swear in your home or on your property, you don’t pay a penny! We take great pride in our courteous plumbers, and guarantee that you’ll be pleased with the high level of professionalism from each of our experts.

BFP 2.7 Skilled Professionals Guarantee
At Benjamin Franklin Plumbing, we appreciate your confidence in us to get the job done right! That why we ensure that all our employees are certified plumbers, have apprenticed with master plumbers, and take continuing education and attend seminars. They are master craftsmen whose skills have been tested before they wear the Benjamin Franklin uniform.

BFP 2.8 The 97% Difference –Creative
[FX Chariots of Fire intro] (Female voice) There he is…. Wearing a clean, pressed shirt…upstanding in professional appearance… arriving on time… sticking to the agreed-upon pricing…certified with continuous education…can this be true?
(Male voice) It is true! That’s the Benjamin Franklin Plumbing 97% Difference Guarantee! We employ the very best in the business. Only 1 out of 33 who applies at Benjamin Franklin Plumbing passes our strict qualifications and rigorous testing. And you can rest assured that ALL our Benjamin Franklin Plumbers will live up to all the Benjamin Franklin Plumbing expectations! Benjamin Franklin Plumbing… the punctual plumber!

BFP 2.9 Our Guarantee *NEW
At Benjamin Franklin Plumbing your complete satisfaction with both our service and plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the country, and backed by highly skilled plumbers that are expertly trained and experienced to exceed your expectations. Simply put, when you choose Benjamin Franklin Plumbing for all your plumbing problems, you can’t lose! Ask about our trademark guarantees when we return, or visit us on line (YOUR WEBSITE HERE)!

BFP 2.10 Code of Ethics *NEW
Our customer’s time is our #1 priority! “If There’s Any Delay, It’s You We Pay!” We fix the problem right the first time and provide customers with a 100% satisfaction guarantee! We do it with convenience, courtesy, competence, cleanliness and character. In fact, when you log onto benjaminfranklinplumbing.com, you can see a complete list of our code of ethics! We respect your time, are forthright with integrity and have respect for the law. We also strive for excellence, and maintain safety standards and a reputable place of business. For your plumbing needs, trust the experts at Benjamin Franklin Plumbing!

BFP 2.11 UWIN guarantee *NEW
Did you know that Benjamin Franklin Plumbing offers the UWin Guarantee? UWIN is a consumer service resource that allows home services contractors to provide an extra level of protection and peace of mind to residential home service consumers. When you do business with a UWIN endorsed contractor, you will have a professional working in your home who has been drug tested, background checked, and properly trained. Want to know more? Ask about the UWin Guarantee when we return!

3. SERVICES

BFP 3.1 Installation and Repairs
No matter what your plumbing needs are, you can count on Benjamin Franklin Plumbing to provide you with quality professional services, and we offer 24 hour emergency plumbing services. When it comes to installation and repairs, we only use quality parts and plumbing fixtures. We provide only items that we can put our brand name behind and can install all types of plumbing items in your home including. You will receive industry-leading guarantees on all work performed. And, Benjamin Franklin Plumbing will always be there when we promise. You have our guarantee.

BFP 3.2 Home Comfort Club Membership Program 1
The Home Comfort Club is a plumbing maintenance membership service club that is limited to a select group of our customers. What is it worth to you to extend the life of your water heater, protect your home from unexpected plumbing breakdowns or worse…water damage? The Home Comfort Club is plumbing security for your home. Now for only pennies a day, you can protect yourself from costly and annoying plumbing problems. Your Home Comfort Club membership includes; one professional safety inspection, leak check and water heater tune-up for your plumbing system annually. You benefit in 3 ways; saving money and your home, breakdown-free guarantee and premier client rewards. Ask your servicing plumber for details.

BFP 3.3 Home Comfort Club Membership Program 2
Are you a member of the club? With the Home Comfort Club membership, you can have peace of mind knowing your plumbing is monitored on a regular basis for safety and security. With the maintenance plan, the expertise of a licensed plumber will ensure that your plumbing is in top working order. You’ll also save money with a 15% discount on service and repairs! As a member of The Home Comfort Club, your home is protected from the annoyance of cold showers and unforeseen plumbing problems. Plus, we can reduce broken water lines. You’ll go to the top of our service list and we won’t keep you waiting around. If there’s any delay, it’s you we pay! If you move within our market area, you may transfer your club membership to your new home or leave it with the new owner. Be sure to ask for more details when we return to the line!

BFP 3.4 24 hour emergency service
At Benjamin Franklin Plumbing, we treat you like family! That’s why we offer 24 Hour emergency service at no extra charge provided by our highly trained, background checked, drug tested technicians. Whether it is a weekend, evening or holiday we do not charge any extra fees! We want to be here when you need us most! Benjamin Franklin Plumbing; the punctual plumber!

BFP 3.5 Financing
[Fx water dripping] No one expects the unexpected! At Benjamin Franklin Plumbing, we understand that a leaking water heater or a broken furnace that won’t work in the middle of winter are a part of life’s unplanned expenses. That’s why we are happy to help make your day a little bit brighter with financing to help with these “surprises”! We will help get your home back to normal so you can focus on the important things in life!

BFP 3.6 Schedule appointments online
Life comes at you fast! From sunrise to sunset, it’s one thing after another. How can Benjamin Franklin Plumbing make your busy schedule a little bit easier? It’s easy! Now you can book your service call on line, just go to www.gvpman.com and click on Request an appointment on the left side of your screen. You can schedule your appointment when it works best for you and your will automatically be added to our schedule. Benjamin Franklin Plumbing; your on time service provider!

BFP 3.7 Website
Have you visited our website lately? Log onto www.gvpman.com for a money savings coupon, to book a service call, or find out information on any of the services or products we offer! At Benjamin Franklin Plumbing, we’re here to help. That’s www.gvpman.com, log on today.

BFP 3.8 24 Hour Emergency or Weekend Service
At Benjamin Franklin Plumbing, we treat you like family! That’s why we offer 24 Hour emergency service at no extra charge! Whether it is a weekend, evening or holiday our fully licensed and insured team is available to serve you! We want to be here when you need us most! Benjamin Franklin Plumbing; The Punctual Plumber!

BFP 3.9 24 hour phone
When you call Benjamin Franklin Plumbing, you’ll never get an automated system. [Fx Male robot voice “We’re too busy to answer your call”] Instead, you’ll be greeted by friendly call takers around the clock to better serve our very important clients! We look forward to assisting you today; and will be right with you!

BFP 3.10 Trusted
Not sure who to trust with your plumbing needs? Benjamin Franklin Plumbing is endorsed by Angie’s List, BBB, and Consumer Choice Awards for being the best in our industry!

4. PRODUCTS

BFP 4.1 General product information
You’ll always find the highest quality of plumbing products at Benjamin Franklin Plumbing. We’ll also give you an in-depth review of products and repair techniques, so that you can make informed decisions on your plumbing needs. Whether you need a water heater, water conditioner and softener, a new drain, sink or toilet, Benjamin Franklin Plumbing has just what you’re looking for! When we return, let us know how we can help you today!

BFP 4.2 Water Heater
Since water heating is a thermodynamic process using an energy source to heat water above its initial temperature and comprised of parts that can fail, maintaining its hot water production is crucial to your home needs. Water heaters, boilers and heat exchangers are the mechanical processes used to heat water for a variety of domestic and commercial uses. Water heaters come in the two basic forms of tanks and tankless. Be sure to ask us about which Water Heater is best for your home or business when we return in a moment.

BFP 4.3 Water Conditioning/Softening
When it comes to your water, you should expect spot-free dishes, brighter and softer clothes and a shower stall minus the water spots. Benjamin Franklin Plumbing provides a whole house water treatment approach with our H2O Harmony Water Conditioner system that will improve the water you need, everyday. Our water treatment system will treat your home’s water problems including; removing sediment particles, improve taste and odors through a special activated carbon filter, neutralizes acidity that contribute to staining of fabrics, dishes and fixtures. A water conditioning and softening system will save you money on soaps and detergents while eliminating the scale buildup that can potentially harm your water-using appliances. Be sure to ask about our water conditioner system when we return.

BFP 4.4 Drains and Drain Cleaning
So, you’ve got a backup in your drain. At Benjamin Franklin Plumbing, we know that problems with your plumbing system can be scary, stressful, expensive and even dangerous. But most plumbing problems can be avoided with the right team on your side. Clogged drains are a big hassle. Some of the most common problems that can arise from your drain and drainage system include; roots from trees and shrubs, foreign objects, drain pipe wall collapse and misalignment of piping sections. Regular maintenance on your drains will prevent problems in the future. Benjamin Franklin Plumbing, The Punctual Plumber.

BFP 4.5 Sinks
Benjamin Franklin Plumbing provides comprehensive sink repair service. Our experts are happy to help you choose the best sink for your home whether it’s stainless steel, enamel, plastic, stone, glass, copper, or even concrete! At Benjamin Franklin Plumbing we can help you decide on which style of sink best fits your needs, and provide prompt sink repair service in the event you need it.

BFP 4.6 Toilets
If you have a serious problem with your toilet, call the experts at Benjamin Franklin Plumbing! Toilets are probably the most underappreciated appliance in the home, but get the most attention when they don’t operate properly. With new advances in toilet technology, we can show you how to add to the performance of your toilet. At Benjamin Franklin Plumbing we can repair your toilet, or supply and install a new one based on your needs. Ask us today for a comprehensive review of our plumbing needs.

BFP 4.7 Faucets
[Fx water dripping] Leaky faucets are just down-right annoying. Benjamin Franklin Plumbing has skilled plumbers who can handle most faucet installations, repair or replacement whether it’s part of a kitchen sink, bathroom sink, bathtub, shower, wet bar, laundry room, water shut-off valve or even an attachment for an outdoor hose. We’re happy to assess your plumbing needs when we return in just a moment.

BFP 4.8 Pumps
Thank you for calling Benjamin Franklin Plumbing. Because of the wide variety of applications, pumps have a variety of shapes and sizes: from very large to very small, from handling gas to handling liquid, from high pressure to low pressure, and from high volume to low volume. Installing, maintaining and servicing pumps can mean the difference between a smooth running system and a mess. At Benjamin Franklin Plumbing, we service water pumps, pool pumps, and sump pumps. When we return to the line, be sure to let us know how we can best serve your pump needs today.

BFP 4.9 Tubs and Showers
[Fx water running] F: I love my bath time!
M: Did you know that many of today’s bathrooms feature an assortment of shower and tub layout designs, locations and purposes? Most are conventional tub & shower combinations, while others may feature ornate separate designs with a variety of water jets, shower heads and faucet designs. Even though their designs may vary, showers and tubs are still devices that are tied to a sanitary sewer system and used primarily for hygiene purposes. Shower drain repair continues to be one of the most common household clogging issues. At Benjamin Franklin Plumbing we specialize in all kinds of tub and shower repair and installation.

BFP 4.10 Disposals
Are you in need of garbage disposal repair? Because garbage disposals involve a mechanical piece of equipment and is ultimately tied to your sanitary sewer or septic tank system, plumbing problems may occur. Should you experience a garbage disposal that doesn’t work, you can contact Benjamin Franklin Plumbing, where our plumbers are expert in the repair, installation and maintenance of garbage disposals. We appreciate your patience while holding; someone will be right with you.

BFP 4.11 Pipes and Sewers
Thank you for calling Benjamin Franklin Plumbing. When it comes to your main sewer lines and water lines, your peace of mind depends on them working properly. Problems like sewer backups, clogged lines, damaged pipes, as well as issues with leaks, high water pressure and low water pressure can leave your home in disarray! At Benjamin Franklin Plumbing, The Punctual Plumber, we provide effective solutions for all emergencies and minor headaches alike. We also perform a variety of preventative and restorative measures for both your water and sewer pipes, including whole house re-piping, and all come with our Benjamin Franklin Plumbing guarantee.

BFP 4.12 BioBen
Stop plumbing problems from the inside out with BioBen! Nothing is more effective for biodegrading waste in septic systems. BioBen is EPA approved and keeps drain lines, septic tanks and grease trap systems operating at peak efficiency! BioBen is a ready-to-use, easy-to-pour liquid bioproduct that enhances your existing service! So go ahead and ditch that pesky mechanical equipment and those harsh chemicals, and renew your system with BioBen today. Ask your Benjamin Franklin plumber for more details.

BFP 4.13 Go Hot
Nobody likes to take cold showers or waste money. Here’s a great way to solve both these problems. Try hot water on demand with Go Hot tankless water heater from Benjamin Franklin Plumbing. Tankless water heaters serve unlimited hot water on demand, which means that each member of your family who takes a shower in the morning gets a hot one. They’ll thank you for it, and if you have teenagers, you’ll thank yourself. Go Hot Tankless heaters also save you money. They’re 30% more efficient than the best tank-type heaters because you’re not continually heating water that sits in a storage tank 24 hours a day. Be sure to ask us about Go Hot tankless water heaters when we return!

5. PLUMBING TIPS

BFP 5.1 Standard Hot Water Temperature
If your hot water temperature seems hotter than it needs to be; please listen to the following tip: The new standard temperature that manufacturers use when pre-setting your hot water heater at the factory is typically 120°F. This is a sufficient temperature for most households. If you have an older model, you can set the thermostat at medium. Gas models usually have a dial on the front of the gas valve. Electric models have thermostats (there may be two) that are concealed behind the two panels on the side of the tank. You can adjust the temperature to meet your needs. Keep in mind that hot water also helps in minimizing the growth of bacteria. Consult your Benjamin Franklin Plumbing professional for the recommended temperatures for your particular needs.

BFP 5.2 Rumbling Sounds
Do you hear a rumbling sound coming from your water heater? Rumbling sounds can be an indication that sediment has built up on the bottom of the water heater. Water can become trapped in this sediment and begin to boil. This means the water heater is not operating efficiently and the sediment isn’t allowing the heat to transfer to the water in the tank. You may try draining a few gallons of water off the bottom of the water heater tank. This is done by attaching a drain hose to the valve at the bottom of the tank. Allow it to drain for about five minutes. Many newer models of water heaters have a new feature that prohibits the buildup of sediment in the tank. If your heater is an older model, it may be cost effective to replace the water heater if the buildup is severe. When we return, be sure to ask about our membership opportunities in our Ben Franklin Society, for year-round maintenance of your water heater.

BFP 5.3 Water Heater Maintenance
No one likes to take a cold shower! That’s why Benjamin Franklin Plumbing recommends homeowners to test the pressure relief valve regularly and replace it if it fails to operate. At least once a year you should flush out the sediments. As long as a tank has a functioning anode, it should not rust. Therefore you should have the anode checked, by a Benjamin Franklin Plumbing professional about once every two years.

BFP 5.4 Roots inside drain lines
If left undisturbed, roots from shrubs and trees will completely fill a pipe with multiple hair-like root masses at each point of entry, and quickly become clogged with toilet tissue, grease and other debris flowing from your home to the main sewer, resulting in reduced flow, slow running drains and in most cases a complete blockage. Allow Benjamin Franklin Plumbing to use state-of-the-art inline drain cameras to view and record your drain problems with roots.

BFP 5.5 Mineral Deposit Build-up
The unsightly white substance buildup around your shower head and faucet is mineral deposits. To remove these deposits from the showerhead, take a plastic bag and pour a cup of vinegar in it. Place the bag over the showerhead and use a twist tie to hold it in place overnight. In the morning, remove the bag and use an old toothbrush to gently scrub off the deposits. You might be able to remove the aerators from the faucets and allow them to soak in the vinegar overnight. Your Benjamin Franklin Plumbing professional can explain to you all about the water softening and conditioning options available to you through our H2O Harmony system.

BFP 5.6 Sump Pumps
The most important thing you can do to keep your plumbing system safe this spring is to make sure your sump pump is primed and ready for some hard work. If you haven’t looked at your sump pump in a while (don’t worry – you’re probably not alone in that), test it out by pouring a few buckets of water into the sump pit. The pump should kick on in a couple of seconds, discharge all the water and then shut itself off automatically. If it doesn’t do this, call a plumber and have your sump pump looked at right away – before it completely burns out.

6. WORDS FROM BENJAMIN FRANKLIN

BFP 6.1 something done right
Don’t you just hate to be put on hold? Benjamin Franklin said, “If you want something done right, ask a busy person.” Our call takers may be busy, but rest assured, you made the right decision calling Benjamin Franklin plumbing of ______ (your area or city). We’re busy because we’re good at what we do. Other plumbers can make two or three trips before they have the right parts to fix your problem, costing you extra money and frustration. At Benjamin Franklin plumbing we stock our trucks with 185% more parts so we fix the problem the first time, & save you money.

BFP 6.2 time well spent
Benjamin Franklin once said, “lost time is never found again.” But don’t worry… at Benjamin Franklin Plumbing, we will do everything possible to be sure that your time with us is well spent. We are working diligently to take your call as quickly as possible. And best of all, our plumbers will arrive on time and fix your problem right the first time, so as not to waste your time. Thanks for your patience. We’ll be right back.

BFP 6.3 haste makes waste
Benjamin Franklin said, “haste makes waste.” And we agree – that’s why at ____ (your area or city) Benjamin Franklin plumbers are trained to do the job right the first time, never cutting corners. So, the next time you need a plumber, call the ______ (your area or city) Benjamin Franklin plumber – they’ll fix your problem efficiently and right the first time. Thanks for your call today, we’ll be right there.

BFP 6.4 Training
Benjamin Franklin Plumbing is committed to giving the _______ (your area/city) the best, most efficient service possible. To ensure that our service is always first rate, we continually provide updated technical training and customer service education to each of our employees. After all, it was Ben Franklin himself who said, “Genius without education is like silver in the mine.” On behalf of all of us here at Benjamin Franklin Plumbing, thank you for choosing us to handle your plumbing service and repair needs. You’ll be glad you did.

BFP 6.5 Holiday
Happy Holidays, and thank you for calling Benjamin Franklin The Punctual Plumber. (fx=BFP arrow sound) Benjamin Franklin once said, “While we may not be able to control all that happens to us, we can control what happens inside us.” Unfortunately, the busyness of the holiday season can sometimes be a bit overwhelming… with last minute shopping, cleaning, even plumbing problems! This holiday season, remember Benjamin Franklin’s advice… and find the joy that comes from within yourself and through time spent with family and friends.

7. TRANSITION TO FRANCHISE

BFP 7.1 Franchise Transition 1
Thank you for calling Benjamin Franklin Plumbing, formerly known as (PREVIOUS COMPANY NAME). While our name has changed, the people that answer your phone calls and provide you with service are still the same friendly, knowledgeable folks you’ve always relied on. Over the coming months, you’ll notice our Big Blue Trucks in your neighborhood delivering on time, outstanding customer service to you and your neighbors. At Benjamin Franklin Plumbing, we’re The Punctual Plumber; If There’s Any Delay It’s You We Pay! Thank you for holding. Someone will be with you shortly.

BFP 7.2 Franchise Transition 2
(PREVIOUS COMPANY NAME) is proud to announce our new name… Benjamin Franklin Plumbing! You may have heard of the outstanding quality, services and products offered by Benjamin Franklin Plumbing. Now you can enjoy all the Benjamin Franklin Plumbing benefits with the same friendly people and knowledgeable folks that you’ve always relied on. At Benjamin Franklin Plumbing, we’re The Punctual Plumber; If There’s Any Delay It’s You We Pay!