Your 2012 / 2013 HOLD PLUS CD contains the following 53 messages:
**To get the most from your HOLD PLUS service, mark your calendar NOW to update your HOLD PLUS messages on a regular basis, for holidays or special events.**
Statement 1 – Nation’s Largest
Thank you for calling AmeriGas, the nation’s largest propane company, serving over 2 million residential, commercial, industrial, agricultural and motor fuel propane Americans in nearly all fifty states. AmeriGas is known for its strength and reliability of a large company with the friendliness and personal services you’d expect from the corner store in your hometown. For real solutions to all of your propane needs, trust AmeriGas… “America’s propane company.”
Statement 2 – History
Take a look inside AmeriGas… You’ll find a company with a rich, proud history that is well positioned for growth in an ever-changing energy industry. You’ll also find employees dedicated to the highest levels of customer service… and customers who have no doubt that they made the right choice! We appreciate you call, and we’ll be right with you.
Statement 3 – General #1
(Newsboy) M: Extra! Extra! Read all about it! AmeriGas is named nation’s largest marketer of propane!
F: That’s right, and at AmeriGas, you get more than just a propane supplier – you get a propane expert and partner. We supply propane, propane equipment and related services! You can count on AmeriGas for friendly, personal service!
Statement 4 – General #2
F: Honey! We’re out of propane again!
M: If you’ve ever heard those words…then you need to know about the many services offered by America’s leading propane supplier…AmeriGas! At AmeriGas, it’s our mission to provide you with the most reliable, safest, and responsive propane service in the nation. In fact, we’ll even deliver propane to your home and work!
F: Honey, have you called AmeriGas yet?
M: AmeriGas… it’s just that easy!
Statement 5 – Nationwide Delivery
Over 2 million customers just like you use AmeriGas propane services in nearly 50 states. That has made AmeriGas the largest marketer of propane. How do we possibly reach all these people? It’s easy… with our Nationwide Delivery program! Our national distribution structure reaches retail and business locations across the country; allowing us to provide prompt and dependable delivery service. We use the size of our organization to your advantage every day, retaining our focus on friendliness and personal attention found only in a “corner store”. Want to know more? Visit amerigas.com today, or ask us about our services when we return to the line.
Statement 6 – Benefits and Programs[Fx Gameshow music] M: Welcome back to “It’s getting’ hot in here!”
Susie, you’re up! Answer this question for $1000, ready?
F: Ready Bob!
M: Fact or Myth… AmeriGas Propane is the Nation’s largest propane supplier.
M: That’s riiiiight… it’s a myth…wait, what?!
F: It’s a fact! AmeriGas Propane offers World-class safety, 24/7 live customer care, dedicated, local employees, automatic delivery, guaranteed price programs, flexible payment options, and customer referral awards!
M: Well, I’ll be…. It’s a fact! (audience applause)
Male announcer: Check out all the Amerigas benefits and programs as Amerigas.com today!
Statement 7 – Customer Service[Fx Uncle Sam voice] M: Uncle Sam here, and no one knows about being good ole’ American than me! And let me tell you, the folks at AmeriGas propane are the real deal! There’s a reason they’re called “America’s propane company,” and here’s why: The AmeriGas team is dedicated to providing you with the best customer service possible, so they welcome your comments, questions and concerns. They value your business, and your safety and satisfaction are their number one priorities. So hang tight just for a minute more, and a good ole’ American representative will be right with you!
Statement 8 – Reliable, Safe and Responsive
At AmeriGas, we strive to be the most Reliable, Safest and most Responsive propane company in the nation. In everything we do, every day of the week we work to achieve that goal. When you choose us as your propane supplier, those qualities translate into value for you.
Statement 9 – Reliable
AmeriGas is there when you need us! As a homeowner, you rely on AmeriGas to heat your home and water. That’s why we guarantee to be here to make sure your home is warm and cozy. For businesses, we have the flexibility and dependability to ensure you won’t lose any time or money waiting for service. How do we do it? Our Delivery Forecasting System automatically ensures that you’ll never run out of gas. It’s why you leave your home or business propane needs in our care. AmeriGas; reliable, safe and responsive!
Statement 10 – Safe
At AmeriGas, safety is a way of life. We employ a full-time safety management team that provides leadership to our employees and our customers based on industry standards. For our businesses clients, our safety program offers a comprehensive training program by our certified technicians, instructing your staff on the proper handling of our equipment and safe procedures for propane.
Statement 11 – Responsive
We appreciate your business today! You can count on AmeriGas to be responsive everytime you call! With over 6,000 dedicated employees, we’re in the business to serve you. We offer 24-hour live emergency service should any problem arise. We also offer a wide variety of payment and billing options to fit your unique needs. Just let us know how we can serve you when we return in a moment.
Statement 12 – Tank Refill/ Products
No wait, no worry! That’s the Amerigas Cylinder Exchange philosophy! AmeriGas Cylinder Exchange customers enjoy quality propane gas and triple tested cylinders available at convenient locations nationwide! State of the art processing centers, a 100% inspection policy and 24/7 hotline assistance shows why AmeriGas is the nation’s number one propane provider. AmeriGas is just around the corner, and coast-to-coast! Log onto AmeriGas.com to find the nearest retailer offering premium AmeriGas propane products. It’s that easy! We’ll get you grilling in minutes!
Statement 13 – AmeriGuard
(southern belle) F: Oh My! I declare! That’s one enormous bill!
M: Don’t let the extreme weather take your breath away by unexpectedly jacking-up your propane bill! Take the worry out of fluctuating propane prices with AmeriGuard! With AmeriGuard, customers receive a fixed price for a fixed period of time during which you are placed on a convenient monthly payment plan, as well as the added assurance of our “No Run Out Guarantee.” Sound good? Just ask your friendly Amerigas representative for details when they return.
F: (Southern Belle) Phew! That’s better!
Statement 14 – Automatic Delivery
Uh, oh… we’re just about out of propane! No problem! With Automatic Delivery from AmeriGas, you can be certain that your home or business will never run out of propane! Automatic Delivery allows you to rest easy while we manage your propane fill-ups for you! We’ll schedule our drivers to fill your propane tanks according to your individual usage… saving you time, money and hassle. When we return, ask to have your name added to our Automatic Delivery program. Thanks for holding!
Statement 15 – Pre-buy program
How would you like to predict the future? When it comes to propane prices from AmeriGas, now you can! With the AmerGas Pre-Buy Program, you can purchase annual propane gallons in advance at a guaranteed price per gallon! In fact, you can choose to pre-pay 100%, 75% or 50% of your estimated annual usage. So take the guess work out your propane bill for an entire year, and ask us about the Pre-Buy Program when we return in just a moment. An annual enrollment fee may apply.
Statement 16 – Smart Pay
(Nerdy professor) M: Professor Cornelious J. Copperbottom, and I’m the resident billing expert for the Budget Club at SmartFellersHigh School. I just got saw on facebook that some of you folks might not know about the smartest way to pay for your propane bill! Dont worry, when it comes to Smart I can help you out! (nerdy laugh) AmeriGas offers a smart plan called SmartPay! It allows convenient monthly payments based on your projected annual usage and current market price. Trust me, its the smartest thing to do! When they return to the line, ask them about SmartPay. You can thank me later! (nerdy laugh)
Statement 17 – Payment and Delivery Options
At AmeriGas, we love finding ways to make your life easier! That’s why we offer convenient delivery and payment options to fit your schedule and your budget. Just ask us for details when we return to take your call in just a moment. Get the most for your energy dollars with AmeriGas, “America’s propane company.”
Statement 18 – LineGard[Fx Military sound off] M: “I don’t know, but I’ve been told, guard these lines through heat or cold!”
F: Set up a line of protection for your exterior propane gas lines with LineGard from AmeriGas! LineGard protection covers any exterior propane gas line damage or malfunction, including complete replacement of all damaged parts and complete service and labor! Ask how you can set up a line of defense for your exterior gas lines with LineGard when we return!
Statement 19 – Payment Protection
Thank you for calling AmeriGas. If you’re a residential customer currently enrolled in AmeriGuard or SmartPay, be sure to ask us about Payment Protection! This optional program offers peace of mind in the event of death to the primary account holder. If you would like to ensure that the remainder of your monthly payments are taken care of, please ask us about Payment Protection when we return in just a moment.
Statement 20 – Customer Referral Program
Do you have friends and neighbors that could benefit from AmeriGas? Just tell them about the great benefits of being an AmeriGas customer! AmeriGas offers a generous award for helping your friends, family, neighbors or co-workers enjoy the benefits of being a new AmeriGas customer. Simply refer a new heating customer to AmeriGas and when your referral becomes a new AmeriGas heating customer, you’ll receive your reward! We appreciate your business, someone will be right with you.
Statement 21 – What is Propane
Propane is one of the nation’s most versatile sources of energy. This safe fuel serves approximately 60 million people in the United States in millions of homes, industry, farming and more. Propane is a safe way to fuel furnaces, water heaters, air conditioners, outdoor grills, fire places, dryers and range tops! How can you benefit from propane? Just ask when we return in a moment, or log onto Amerigas.com today!
Statement 22 – Take a virtual propane tour!
AmeriGas provides consumer propane services to more than one million people just like you, including: propane home heating, propane water heating, and propane for drying clothes. Tour our virtual home tour at Amerigas.com to experience all the dynamic uses for AmeriGas Propane. This interactive model will allow you to take a virtual tour of a home, and explore and learn how propane optimized energy increases efficiency and home performance. Simply visit our residential tab at AmeriGas.com and take the virtual tour today!
Statement 23 – Power for American Homes
You’re going to love the benefits of propane! When natural gas isn’t available, propane fuels your home with the same comfort and reliability while offering significant advantages over electricity and oil. With nearly 1.3 million households served all over the country, Amerigas is proud to be a part of warming the chubby cheeks of a newborn baby on winter nights and warming comfort food after a long hard days’ work in almost 50 states. The more you discover the more you’ll want to choose propane.
Statement 24 – Power for American Business
You deserve nothing less than the best propane service for your business. We know how vital propane is to operating your business at maximum efficiency. Many different commercial settings rely on AmeriGas propane every day to keep their businesses running, including: building construction sites, filling stations, restaurants, hotels, schools, crematories, vehicles and forklifts. We work with you through various delivery options, flexible payment and service plans to make propane work effortlessly for you and your business. Learn more about all the ways AmeriGas puts your business first by looking at our business offerings when we return, or log onto Amerigas.com.
Statement 25 – Power for Agri-business
Amerigas powers America’s Agri-businesses. Whether your farm is on a hundred acres or a thousand, our nationwide supply network and our dedication to providing safe propane system installations and inspections will help you focus less on your propane needs and more on your farm’s bottom line. Thousands of farmers turn to us every day for all of their agricultural needs including crop drying, livestock confinement and brooder house heating, tobacco curing, flame weeding, and farm equipment fueling. Ask for more information on how YOU can partner with Amerigas to run your farm more efficiently.
Statement 26 – Power for Forklifts/ Equipment
Propane is the forklift fuel of choice because it is safe, cost-effective, clean and reliable. AmeriGas Propane is the dependable, expert source you need for all your forklift propane needs. We offer automatic delivery, competitive rates and flexible billing options, and provide free safety training. AmeriGas also offers cash rewards to forklift dealers who refer their customers to AmeriGas through our Forklift Dealer Referral Program. So let the propane experts at AmeriGas help you with ALL your industrial needs…today!
Statement 27 – Power for Automotive Industry
When it comes to fueling your fleet, AmeriGas propane is the market leader in motor fuel. We provide our customers with cost-effective, clean, safe and reliable alternative fuel. Businesses just like yours have chosen propane as their motor fuel for close to a century. Choose AmeriGas Propane for all of your businesses’ motor fuel needs. Ask us for more information regarding the AmeriGas Fleet and Vehicle programs when we return!
Statement 28 – AutoGas
If you are looking for an environmentally friendly, cost-effective fuel, propane AutoGas is the choice of millions around the world. AmeriGas is a market leader in delivering propane for use as an engine fuel. Businesses all across the U.S. just like yours have chosen propane because it allows engines to run clean without sacrificing performance. Whether you are looking to cut vehicle emissions or lower fuel costs, ask us about AutoGas when we return in a moment!
Statement 29 – AccuGas Remote Tank Monitoring
Increase your peace of mind with AccuGas remote tank monitoring service from AmeriGas. AccuGas is a “smart meter” for your propane tank, wirelessly transferring your up-to-date tank level to AmeriGas. AmeriGas processes your tank’s information, tracking the level so that we can automatically respond to any changes or increases in your propane consumption to complete deliveries as needed. In fact, we’re so confident in our AccuGas Remote Tank Monitoring service, that we’re offering a 100 gallon No Run-Out Promise to our residential customers and a 500 gallon No Run-Out Promise to our commercial customers who sign up for the AccuGas service! Additionally, AccuGas may be able to reduce your total cost of propane service by potentially reducing the number of deliveries you receive. Be sure to ask how you can sign up for AccuGas in a moment!
Statement 30 – Save Time Go On-line
At AmerGas, it’s our mission to put our customers first… including your most precious asset; your time! That’s why, we’ve made sure that you can find everything you need online at AmerGas.com! Just log on to view your and pay your bills fast, conveniently and free! So save yourself a stamp, and some time, and log onto AmeriGas.com today! Thank you for calling, we’ll be right with you.
Statement 31 – Information at your Fingertips
Everyday, life seems to get busier… from business meetings, to parent teacher conferences, even grocery shopping can take up precious time! At AmeriGas, we understand the hectic schedules of running a business or a household, and we’re here to help! That’s why we put all our information on our website! Now you can save time by visiting us on line at AmeriGas.com! Everything you need to know, and more… right at your fingertips! So the next time when your only spare moment is well into the wee-hours, log onto AmeriGas.com., or stay on the line and a friendly representative will be right with you.
Statement 32 – On-Line Billing
Have you heard about on-line Billing with AmeriGas? It’s quick, easy, and secure! Just go to Amerigas.com, and find everything you need to know! Whether it’s viewing your invoice, asking a question, or even making a payment…it’s all just one click away! On-Line Billing… it’s just one more way AmeriGas makes paying your gas bill easy!
Statement 33 – E-Pay
Welcome to AmeriGas. Did you know that you can put your computer to work for you? That’s right! Just let your computer pay those pesky bills, and your hand a rest from check writing! Now, with E-Pay, residential and business customers can pay their bills online with a credit card or checking account, at no additional charge! With our E-Pay service, you do not need to be enrolled in a monthly payment program and your payments are not made automatically. Instead you control when you want to make your payment. Just log onto AmeriGas.com, and complete a one-time registration, then you’ll be able to log in and pay future bills at your convenience 24 hours a day, seven days a week! Don’t wait; register for E-Pay today!
Statement 34 – Don’t be fooled
What makes Amerigas such a great value? Not only do we have dedicated local employees and automatic delivery, flexible payment plans, Customer Referral Rewards , and a 24/7 emergency call center, we also guarantee certified technician training and world-class safety procautions! AmeriGas… not only the best value, but also the nations largest supplier of propane!
Statement 35 – Go Green!
Help the Earth when you choose propane for your energy needs. Propane is an approved, clean fuel listed in the Clean Air Act as well as the National Energy Policy Act . Propane has always been a “green” fuel: far ahead of today’s trends. As one of the lightest, simplest hydrocarbons in existence, propane is one of the cleanest burning of all fossil fuels and is not harmful to soil and water. Want to know more? Just ask us about clean burning propane when we return, and go green!
Statement 36 – Spring/Summer[Fx Beach Boys music] Ahhhh… the sounds of warm weather! You know what that means… suntan lotion, iced tea, polka-dot bikinis, delicious Barbeque, and don’t forget the propane! Let Amerigas keep you in fresh supply of propane all season long. Then, visit Amerigas.com, click the Cylinder Exchange button, and find grilling recipes that are sure to keep you on the family’s “good side.” AmeriGas, “America’s Propane Company.”
Statement 37 – Old Man Winter
Old Man Winter is here [fx=wind blowing] and the snow is piling up! Help us serve you more efficiently by clearing a path for the AmeriGas team member delivering propane to your home or business. It only takes a moment, and it sure is a big help! As always, we appreciate your business and your friendship. We’ll be back to assist you momentarily.
Statement 38 – Be Prepared[Fx thunder, hard rain] Every year it seems Mother Nature hurls her anger with a strong natural disaster. Whether it’s a bad storm, flood, extreme heat, tornadoes or wild fires, it’s important to be prepared! Remember to protect your propane system if the weather turns bad. Before, during, or after severe weather, you may need to take specific action to ensure the continued safe operation of your propane system. You’ll also want to be sure to keep a disaster supply kit on hand that includes flashlights, wood for the fireplace and bottled water. Find more severe weather tips at Amerigas.com and be safe!
Statement 39 – Commitment to Safety
What makes AmeriGas “America’s propane company”? As the nation’s largest supplier of propane and related services, we are committed to bringing you the propane you need in the safest way possible. Our team undergoes extensive training to ensure that the highest safety standards are met, and our national distribution structure ensures that you have the propane supply you need, when you need it. Whether you require propane for your home, business, or farm… trust AmeriGas, “America’s propane company.”
Statement 40 – Staff Training
At AmeriGas, our continuing commitment to safety is a part of everything we do. Before delivering your propane, each of our employees undergoes extensive training to ensure that the highest safety standards are met. For more information on propane safety, request your Material Safety Data Sheets when we return to the line. We’ll be with you in just a moment.
Statement 41 – Emergency Procedures
When a propane emergency strikes, the AmeriGas team is ready to respond… 24 hours a day, 7 days a week. If you smell gas in your home or business, follow these steps… First, put out all smoking materials and other open flames. Then, immediately evacuate the premises in an orderly manner. Avoid turning lights on or off, using the telephone and unplugging anything that could create a spark. Finally, shut off the gas supply using the tank’s shutoff valve, and call AmeriGas from a nearby phone. Remain off the property until the leak has been identified and repaired. For more information on propane safety, ask us when we return to the line.
Statement 42 – Emergency Response
Welcome to AmeriGas, America’s largest propane supplier. With professional service and around-the-clock emergency response, the AmeriGas team is here when you need us…. 24 hours a day, 7 days a week. Should you require service after hours, simply call our main number and you will be connected to the AmeriGasEmergencyCenter for assistance. For all of your propane needs, trust AmeriGas, “America’s propane company.”
Statement 43 – Bees[Fx Bees buzzing] Bees and wasps can quickly become a hazard when it comes to checking your propane tank levels. Shut-off valves and gauges happen to be a common place for beehives and wasp nests, so be sure to exercise extreme caution when checking your tank gauges. Wear gloves and keep some hornet spray handy just in case you stumble upon any of nature’s little stingers! Safety comes first here at AmeriGas, and we want to help our customers be just as safe!
Statement 44 – Filling Stations
At AmeriGas, we understand that life can be hectic. To help meet the demands of your busy schedule, AmeriGas filling station locations are available to provide safety and convenience when it is time to refill your empty propane cylinder. The trained staff at every AmeriGas filling station can help you with purging and filling your propane cylinder, so that you can be in, out, and on your way in no time. Be sure to ask your representative for a list of AmeriGas Propane Filling stations in your area.
Statement 45 – Cylinder Exchange
With over 580 retail locations, AmeriGas is powering homes, businesses and communities across the United States. Why not stop by the location nearest you today? In addition to filling all types of portable propane tanks, AmeriGas retail locations offer everything from barbeque grills and home heating systems, to propane equipment and parts. So if you’re looking for more than just propane, chances are you’ll find it at AmeriGas.
Statement 46 – Join Us
As the nation’s largest propane provider, we at AmeriGas continually strive to develop ourselves in our work, in our families, and in our community. We are an entrepreneurial company that values the power of individuals to do, change, and create. And we believe that anyone can make a difference. There’s never been a better time to join the AmeriGas team! Ask us for details in a moment, or visit us online at amerigas.com.
Statement 47 – Celebrate America’s Independence[fx=patriotic music] AmeriGas proudly celebrates America’s Independence! [fx=fireworks] We are pleased to run our business in a country which promotes freedom and equality, and we hope you will join us in supporting our country’s efforts to maintain this independence every day of the year. We appreciate your business today. Someone will be right back to take your call.
Statement 48 – Holiday Information at Your Finger Tips[Fx Holiday music] Season’s Greetings! Everyday, life seems to get busier… from business meetings, to parent teacher conferences, even grocery shopping can take up precious time! At AmeriGas, we understand the hectic schedules of running a business or a household, and we’re here to help! That’s why we put all our information on our website! Now you can save time by visiting us on line at AmeriGas.com! Everything you need to know, and more… right at your fingertips! So the next time when your only spare moment is well into the wee-hours, log onto AmeriGas.com., or stay on the line and a friendly representative will be right with you.
Statement 49 – Holiday Payment and Delivery Options[fx holiday music] [Happy Holidays!] At AmeriGas, we love finding ways to make your life easier! That’s why we offer convenient delivery and payment options to fit your schedule and your budget. Just ask us for details when we return to take your call in just a moment. Get the most for your energy dollars with AmeriGas, “America’s propane company.”
Statement 50 – Holiday Customer Service[Fx Holiday music] Thank you for choosing AmeriGas, “America’s propane company.” We appreciate your call and look forward to serving you today. The AmeriGas team is dedicated to providing you with the best customer service possible, so we welcome your comments, questions and concerns. We value your business, and your safety and satisfaction are our number one priorities. Please remain on the line; the person you are holding for will return in just a moment. [Happy Holidays!]
Statement 51 – Holiday Nation’s Largest[Fx Holiday Music] [Season’s Greetings!] Thank you for calling AmeriGas, the nation’s largest propane company, serving millions of residential, commercial, industrial, and agricultural Americans in nearly all fifty states. AmeriGas is known for its strength and reliability of a large company with the friendliness and personal services you’d expect from the corner store in your hometown. For real solutions to all of your propane needs, trust AmeriGas… “America’s propane company.”
Statement 52 – Holiday Emergency Procedures[Fx Holiday music] When a propane emergency strikes, the AmeriGas team is ready to respond… 24 hours a day, 7 days a week. If you smell gas in your home or business, follow these steps… First, put out all smoking materials and other open flames. Then, immediately evacuate the premises in an orderly manner. Avoid turning lights on or off, using the telephone and unplugging anything that could create a spark. Finally, shut off the gas supply using the tank’s shutoff valve, and call AmeriGas from a nearby phone. Remain off the property until the leak has been identified and repaired. For more information on propane safety, ask us when we return to the line. [Happy Holidays!]
Statement 53 – Holiday Don’t be Fooled[Fx Holiday music] [Season’s Greetings!] Everyone loves to get a great deal! That’s why at AmeriGas, we strive to bring you the best deal possible for your propane needs. Our unsurpassed service makes getting a fair price an even greater value! And At AmeriGas, we offer extra value programs that provide flexibility, security and savings to help you with your energy needs. AmeriGas…safe, reliable, responsive!