Which do you prefer?

1) Connection from HOLD PLUS Player

The connection required for the music on hold player is “rca” type (also called phono). The HOLD PLUS players have two outputs: 8-Ohms and 600-Ohms. The 600-Ohms audio output is best suited for telephone systems, however, the 8-Ohm output is available to provide a higher-volume output if needed.

2. Connection to Nortel Phone System.
Nortel systems usually require the music on hold connection to be punched down onto the cross-connect block (a.k.a. punchdown block, terminating block).

Your telephone system administrator should know how to punch down onto the block. A female RCA-type (phono) jack should be provided to allow use of the rca connection cable that came with the HOLD PLUS system.

WORKING WITH AN EXISTING CABLE
Sometimes you must work with a punchdown block that already has a connector wired to it. Often this connector is not RCA type. Typically, it is a 3.5mm (one-eighth-inch) male audio plug (the size used by personal headphones or earbuds). In this case, the plug must be adapted to fit in the rca audio output port of the HOLD PLUS player.

Adapting from 3.5mm to RCA
A simple audio adapter can be used to modify the tip of the 3.5mm plug to convert it to RCA. Radio Shack adapter 274-871 will do the job. Just plug the 3.5mm jack into the back of the 274-871 adapter and you’ll be able to plug into the HOLD PLUS output to complete the connection to your phone system.

NORTEL SYSTEM CONFIGURATION
If after making a secure audio connection you still do not hear music on hold playing, you may need to set the configuration of the Nortel phone system to activate music on hold. Here is the sequence for most Nortel Systems:

1) FEATURE * * CONFIG (266344).  You will see Password: displayed

2) CONFIG (266344) is the default password. You will see A. Configuration

3) Hit forward arrow to enter menu A. Configuration. You will see 1. Trk/Line Data

4) Scroll to 3 Call Handling and then enter this menu.

5) Hit forward arrow ten times (scroll to On hold: ) You will see On hold is set to eitherSilence, Tones or Music

6) If this is not set to Music, hit CHANGE until Music appears.

7) End session by hitting Rls (release) or disconnect.

Your phone may function differently, but this instruction demonstrates a common procedure for activating your HOLD PLUS system on a Nortel System.

Here’s what a good marketing consultant would say about using the radio for an on-hold program: it is killing your business!

1. Radio on hold introduces doubt in your customer’s mind. Callers want to know you are the professionals but when you put them on hold and they hear the radio. They wonder, “Is this the best the ‘experts’ can do? I wonder if I can trust them 100%. They took a shortcut. In what other ways do they take shortcuts?” Use hold time to convince your buyer that calling you was the right decision, not a mistake
   
2. Radio on hold annoys your customers. Your caller is looking for advice, information, help…  and get placed on hold. To make matters worse, you force the caller to hear an advertisement for used cars. What a negative impression to leave with your caller. Use hold time to connect with and reassure your buyer.
   
3. Radio on hold offends your callers. Let’s take the annoyance factor one step further. Suppose the radio is playing an “inappropriate” song.  Perhaps the caller hears a disturbing news story. The radio content is completely out of your control. Use hold time to give your buyer a ‘safe place to come to’ in every aspect of dealing with your company.

If we ask, “Do you want your callers to know they’re working with a reliable company?” you would say yes.  Do you mean it? Prove it. Bluntly put, radio on hold is a business-killer. Knock it off.

Follow these steps to adjust your volume:

1. Locate the HOLD PLUS equipment and the volume knob. Below is the HOLD PLUS HP-8000. The volume knob is called “Output Volume” on this HP-8000.

2. Call your office number using your cell phone and have your call placed on hold. You should hear your HOLD PLUS production playing.

3. Adjust the volume to a comfortable level.

If you still need assistance adjusting your volume or have other technical issues, contact our Tech Support Team at 1-800-298-2222 ext 231.

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Thanks Charlie!

Follow this link to get Social Media Traction.